Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
534
4 Stars
139
3 Stars
41
2 Stars
21
1 Star
50
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
5
Outstanding performance providing warranty parts
on June 27, 2023
Posted by: Anonymous
Verified Purchase:Yes
We did not properly winterize the water system, the door reservoir tank froze. A free replacement was sent
Pros: ease of use, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: All Access SD Transp
from San Diego Ca
Verified Purchase:Yes
Dear LG,
I am pleased to provide feedback on the LG 29 CU FT. FRENCH DOOR REFRIGERATOR WITH SLIM DESIGN WATER DISPENSER, as requested. Overall, it has been a very good product, serving us well for the past three years since we purchased it during the pandemic.
One minor issue we have encountered is that the ice sometimes gets stuck in the ice maker, requiring us to manually loosen it in the ice basket for the dispenser to release the ice properly. Additionally, the water dispenser or snout is not easy to clean, as it has a persistent brown syrupy substance that we haven't been able to remove.
On the positive side, we are pleased with the refrigerator's features, including the well-designed trays and compartments. The size is perfect for our needs, and the bottom freezer with two shelves helps in separating frozen items effectively.
However, one drawback we've experienced is the frequent replacement of the water filter. Despite using a water pump connected to water bottles for purified water, we find ourselves forced to replace the filters almost every three months. This makes the filters redundant and adds an additional cost.
Overall, we are happy with the refrigerator, but improvements in the ice maker, water dispenser cleanliness, and water filter longevity would make it an even better product.
Thank you for the opportunity to share our observations.
Sincerely,
John C.
John C.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rocket League
from Myrtle Beach SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great looking in my gourmet kitchen, very efficient and quite
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: My gorgeous fridge
from Harvest AL
Verified Purchase:Yes
I bought this refrigerator a year ago and I’m am so pleased! It’s beautiful spacious, just breath taking ! I saw some of the pricier ones but fell in love with this one! Best purchase ever!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Christian Jimenez, LG Social Media, June 16, 2023
We appreciate the high praise for your 29 cu ft. French Door Refrigerator with Slim Design Water Dispenser. Enjoy the cavernous 29 cubic feet of space! #LifesGood when refrigerator functionality meets sleek, modern design! Enjoy your kitchen experience with your LG fridge! ^Chris
Written by a customer while visiting lg.com
Posted by: Kk11
from Dayton Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love how I can fit so much on my doors and the 3 drawers fit my fruits, veggies, and meat & cheeses. Shelves are adjustable. Freezer has 2 drawers with ice machine.
Quality
5
Features
5
Value
4
Response from lg.comBy Jai., LG Social., June 16, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: BPez
from Seattle, WA
Verified Purchase:Yes
Had this fridge for a year now. Spacious and easy to clean. Everything works well. Water filter is easy to replace.
Quality
4
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, June 19, 2023
Hi, we appreciate the short and positive review regarding your 29 cu ft. French Door Refrigerator with Slim Design Water Dispenser! #LifesGood when your fridge has easy to use features and everything on your checklist that makes your kitchen experience that much simpler. Should you need support, don't hesitate to reach out! Please see our contact options here: https://www.lg.com/us/support/contact.^Chris
Written by a customer while visiting lg.com
Posted by: Cesar 35
from Fort Mill, SC
Verified Purchase:Yes
I know of the excellent reputation of LG product and this one met this reputation and more.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., June 26, 2023
Well hello there. We want to thank you for taking the time to communicate with LG about your experience. Your feedback is very important to us and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need assistance with your LG Refrigerator please don't hesitate to send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info and we'll be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: Susanne Baker
from Parrish FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great features, roomy and spacious. Shelves are deep and hold lots of stuff.
Pros: Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony J., VXI Austin, June 15, 2023
Hey there, Susanne. Thank you for taking your time in leaving us a review in regards to your refrigerator. Our whole team works very hard to keep our customers happy, but we can only do it thanks to customers like you. Should you ever need assistance, feel free to reach out to us at anytime. ~Anthony
Written by a customer while visiting lg.com