Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
19
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
1
Four and No More!
on August 27, 2021
Posted by: Baikal
from Fort Worth, Texas
[This review was collected as part of a promotion.] Absolutely loved the features of this refrigerator; size, water dispenser, shelving and value. However, I have gone through four in 10 days. First one failed to cool below 42 degrees (unacceptable). Replacement was dropped in driveway and delivery was refused. Third unit had large dent in compressor area and was refused. Fourth one failed to cool belpw 41.9 degrees and had major separation within the interior lining. LG tech support stated that this was manufactured error and refrigerator not to be used and return to vendor.
Just not willing to go for the fifth delivery. Really wanted this refrigerator to be the one for our household. We actually lost over $300.00 worth of fresh and frozen food during this 10 day fiasco.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 28, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Very Noise - IF error in the firts week (see video
on October 22, 2021
Posted by: JMG1968
from Montrea
[This review was collected as part of a promotion.] I bought this fridge 3 months ago. I would like to give a better reference because the fridge looks nice and has a lot of interior space; however, it has a problem, it is VERY noisy and has problems every week. The first week IF E error pop up and the solution is to power off the fridge for 4 hours. What do I do with all my food during that 4 hours? check the video and judge by yourself. What do you think? I can not recommend it to my friends
Quality
1
Features
5
Value
2
(click to see the video)
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
LG are terrible
on December 9, 2021
Posted by: Ital101
from Chicago
Ice make locks up, door panel has been issue from day 1, constantly beeping, ice maker arm rotating, even when turn off, buttons (ice, water, crushed) not working, temp changing by it self in fridge and freezer. I WOUND NOT RECOMMEND AN LG
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Dispenser leaks
on November 25, 2021
Posted by: Steven T
from Florida
[This review was collected as part of a promotion.] Not sure what the problem is but we had the ice maker replaced and ever month or so we find water leaking from dispenser. I think the ice maker does not stop making ice when full so it can not dump ice in tray. Then the water tries to refill ice tray overflowing the water into the ice bucket in door. The water runs thru there and out dispenser on to floor.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 2, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Luke789
from Crossville, TN.
Verified Purchase:Yes
This my second Refrigerate in a month.
The refrigerate temp is never the same when you open the door.
It does not cool very good.
Last LG product I will ever buy.
The refrigerate temp is never the same when you open the door.
It does not cool very good.
Last LG product I will ever buy.
Quality
1
Features
1
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 26, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
No short shelf. Can't stand anything.
on October 12, 2021
Posted by: Kimberly867
from Levittown, PA
[This review was collected as part of a promotion.] It's a great fridge and has lots of space. However, there is no short shelf on the top like on my last fridge. Because of this, I can't stand anything tall on any shelf. So if you have a gallon pitcher, it has to lay on its side and hope it doesn't leak.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Annoddle
from Columbus, Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love everything about this so far but there are two things that are about to drive me crazy. The right door flies open with no control and you have to open both doors to get to the bottom drawer. Other than that everything's been great so far.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Just what we wanted.
on January 31, 2022
Posted by: Paul1935
from Goodyear, AZ
[This review was collected as part of a promotion.] We had purchased a new refrigerator (a different brand) which we learned to dislike. Replaced it with the LG and are very happy with it.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com