Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(785 Reviews)
Rating breakdown 785 reviews
5 Stars
534
4 Stars
139
3 Stars
41
2 Stars
21
1 Star
50
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: TMickey53
from Lansing MI
Verified Purchase:Yes
I have loved it up until the refrigerator fan quit working two weeks ago. I had a service company out a weeks ago and I have yet to hear back from them. The reason I gave 4*, instead of 5*. A refrigerator less then two years old should not have this kind of problem. Two weeks without a refrigerator is wreaking havoc on my household!
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Raynalynn77
from Arvada, CO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am in love with my new LG refrigerator. It's big and roomy and looks beautiful in my kitchen. I wasn't sure about the French door style, but it is so much easier to navigate than side by side. The outside is sleek and beautiful, and I love the friendly sound it makes when it's reminding me not to leave the door open too long.
Pros: ease of use, Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LISA222
from Marysville PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator July 3 with a delivery date in early August. It was worth the wait! Works Great!
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: akhmar59
from Port Orange, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the quality, performance and quite operation. Fantastic
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Written by a customer while visiting lg.com
Posted by: EsueB
from Houston Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this 6 weeks ago. Not having the upper ice maker gives us lots of extra space on the top of the refrigerator.
Since we don’t need a lot of ice the freezer cubes are enough.
Since we don’t need a lot of ice the freezer cubes are enough.
Pros: Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Questioning the purchase of this fridge.
on September 12, 2023
Posted by: Ian468
Fridge is 14 months old. Posted the ECH fault code yesterday - High Side Refrigerant Leak. Not a DIY repair. Appliance medics are three days out. It’s two months out of warranty, of course. Otherwise, this isn’t a bad unit I’m just questioning the reliability now.
Response from lg.comBy LG, November 13, 2025
Hi, Ian. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is for a refrigerator to remain reliable beyond the warranty period, and how concerning it can be when a high‑side refrigerant leak occurs and requires professional repair. For more information on refrigerator support and product resources, you can visit our official LG page here: www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this refrigerant leak and repair scheduling issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: TearDrops
from Henderson, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is great, however, we needed a bypass for the filter. The current bypass part was created for all LG refrigerator that was made before 2013. There is currently no bypass part for recent LG model refrigerator. We had to return the refrigerator.
Pros: ease of use
Quality
5
Features
3
Value
4
Response from lg.comBy LG, November 12, 2025
Hello. Thank you for sharing your experience with your LG Refrigerator. We understand how important it is to have compatible parts available, especially when a bypass filter is needed for newer refrigerator models. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this bypass filter part availability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Written by a customer while visiting lg.com
Posted by: Carmenlovesred
Verified Purchase:Yes
I bought this about 3 weeks ago and so far so good. I didn't realize how was big it was but my husband said it's a good size and yes it is. The water dispenser does come out alittle too quickly but other than that I'm pretty pleased with the purchase.
Written by a customer while visiting lg.com