Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: Amarjit
from Bellingham, wa
Verified Purchase:Yes
I bought around 2 months back and so far it looks fine
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Not a fan09
Verified Purchase:Yes
This refrigerator has never been at the right temperature. LG sent a tech when it was new and he said that new refrigerators aren't as cold as the old ones. He said we had to live with it.
It was set as 38 degrees and it was running at 7 to 9 degrees higher.
We recently complained because food is spoiling. We set it at 33 degrees, the lowest setting. It never got below 42 degrees. After a repair it went down to 40 to 42.
We are very unhappy with this refrigerator. The slim style water dispenser is great. The temperature is not satisfactory.
Response from lg.comBy LG, June 8, 2024
Hello there. Thank you for sharing your experience with the LG LRFWS2906S refrigerator. We understand your frustration with the ongoing temperature control issues, which have led to food spoilage despite multiple service visits and adjustments.
One potential troubleshooting step you could try is to reset the refrigerator's control board. This can sometimes resolve issues caused by software glitches or electrical faults. To reset the control board:
Unplug the refrigerator from the power source for at least 5 minutes.
After 5 minutes, plug the refrigerator back in and allow it to run for 24 hours to stabilize.
Please send us a private message on Social Media @LGUSSupport with your model number, purchase details, and a summary of the issues you have encountered. Our team will thoroughly investigate this matter and explore potential resolution options, including a replacement unit if necessary, to ensure your complete satisfaction. We appreciate your patience and understanding. —Renzo
One potential troubleshooting step you could try is to reset the refrigerator's control board. This can sometimes resolve issues caused by software glitches or electrical faults. To reset the control board:
Unplug the refrigerator from the power source for at least 5 minutes.
After 5 minutes, plug the refrigerator back in and allow it to run for 24 hours to stabilize.
Please send us a private message on Social Media @LGUSSupport with your model number, purchase details, and a summary of the issues you have encountered. Our team will thoroughly investigate this matter and explore potential resolution options, including a replacement unit if necessary, to ensure your complete satisfaction. We appreciate your patience and understanding. —Renzo
Written by a customer while visiting lg.com
Posted by: jbf390
Verified Purchase:Yes
[This review was collected as part of a promotion.] ii am still under warranty and freezer is not freezing well. it has condensation forming and the ice forming.
Pros: ease of use
Quality
3
Features
3
Value
3
Response from lg.comBy LG, June 8, 2024
Hello there. We sincerely appreciate that you have taken the time to share your thoughts and perspectives on your experience with the LG Refrigerator (LRFWS2906V) model. We completely understand how important it is for your unit to work properly. Our utmost priority is to provide exceptional service that meets and exceeds our customers' needs and expectations. If you need any further assistance, please don't hesitate to reach out to us via social media @LGUSSupport. ~Zie
Written by a customer while visiting lg.com
Posted by: EAvila
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my fridge! I just wish the filtration was bit better
Written by a customer while visiting lg.com
Customer Rating
1
Piece of junk
on June 17, 2024
Posted by: Ty 11111
This is the biggest piece of junk I have ever owned been waiting to get it fixed your warranty department is a joke will never ever buy another lg product lg sucks
Response from lg.comBy LG, June 18, 2024
Hi, There. Thank you for sharing your feedback about the LRFWS2906V refrigerator. We're sorry to hear about your experience and understand your frustration. We strive to provide reliable products and exceptional service, and we apologize for any inconvenience caused. For personalized assistance with your refrigerator and to address your concerns, please contact our Social Media @LGUSSupport team. They are dedicated to providing specialized help and finding a resolution that meets your needs. ^James.
Written by a customer while visiting lg.com
Customer Rating
3
Works Alright But Poor Service
on July 31, 2024
Posted by: NHF1
[This review was collected as part of a promotion.] The refrigerator itself works alright but the right side door does not close property. It does not pull itself closed. You have to push on it very hard to push it past a latch. Service came out to repair it and I was told nothing was wrong with it and I needed to learn how to close a door. It was very demeaning. On top if it, he did not even have all of his tools and asked me for a number of things.
Response from lg.comBy LG, August 1, 2024
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFWS2906D) model. We understand your concern about your difficulty with the right-side door and the unsatisfactory service you received. We aim to provide outstanding products and exceptional customer service and ensure a smooth and seamless experience. For help, ensure that the door hinges are properly aligned and that any items inside the refrigerator do not obstruct the door. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516. For more help, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
looks good but LG makes horrible refrigerator
on August 26, 2024
Posted by: andy1975
third repair in 8 years...crazy money for repairs...nobody wants to repair them...this beauty is not worth the money, just a headache. LG makes garbage
Response from lg.comBy Jae, LG Digital Care Team, August 27, 2024
Hi Andy! Thank you for letting us know about your repair service with your LG fridge. We appreciate and value your feedback, especially as a loyal LG customer. We want you to know that our team is always here to assist on social media @LGUSSupport, feel free to reach out! We're just a click away. *Jae
Written by a customer while visiting lg.com
Customer Rating
1
none
on September 14, 2024
Posted by: dont buy it run
I am so very disappointed. The problems with this unit are numerous. I doesn't hold temperature. I have had it serviced and it took over a month to get it fixed. I have no confidence in being a long term item in my house as it should be.
Response from lg.comBy true, LG Digital Care Team, September 16, 2024
Hey there. We appreciate you letting us know about your LG refrigerator unit, and we're glad to see that it's working again after being serviced. We always strive to provide you with top-quality products built to last as long as your house. If you ever need anything from us in the future, our doors are always open for you. We hope you have a great rest of your day! *Josh
Written by a customer while visiting lg.com