Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
19
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
2
Questioning the purchase of this fridge.
on September 12, 2023
Posted by: Ian468
Fridge is 14 months old. Posted the ECH fault code yesterday - High Side Refrigerant Leak. Not a DIY repair. Appliance medics are three days out. It’s two months out of warranty, of course. Otherwise, this isn’t a bad unit I’m just questioning the reliability now.
Written by a customer while visiting lg.com
Posted by: DustinP187
Verified Purchase:Yes
I bought this back in february, and the water dispenser stopped working about 3 months later. we had everything replaced by the LG repairman and it worked for about a week. just recently had it repaired again and it already has stopped working.
Quality
2
Features
2
Value
2
Response from lg.comBy Rita, LG US Support, October 13, 2023
We believe in providing quality products, and hate to hear that the LG Refrigerator fell short of expectations. We would like to invite you to share your thoughts and suggestions with us on our LG feedback page, https://www.lg.com/us/support/feedback, as your input will be the key to making the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com
Posted by: Smitty11274
from Ventura California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderful refrigerator which is the perfect size and accommodates all of our food placement needs. Ample space, and easy storage. The water dispenser is a gem and I love the fact that I don’t have to buy bottled water anymore..
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Nannies
from Rockyface, georgia
Verified Purchase:Yes
Overall, the refrigerator is a good product but the water dispensor light has not worked since we got it.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: wonderbee31
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in July of 2023, and while it worked fine up to a point, at around 8 month, the fan broke down, and it is going on the 4th week now, and it is still waiting for a part to fix it. If this is the current quality of this product, then I likely will not purchase one again.
Response from lg.comBy true, LG Digital Care Team, April 15, 2024
Hey There. We know the importance of your LG fridge in your home. We would like to check the status of your replacement part so we can have you loving your fridge again. Please private message us on social media @LGUSSupport with your contact details, model, and serial number. We'll be happy to look into this with you. ^David
Written by a customer while visiting lg.com
Posted by: Lin M
from TX
Verified Purchase:Yes
Love this LG French Door refrigerator, from the interior space to the LED lighting. It is very well designed, and works great. We have had it almost three years now with no issues. This is our second one - first one we had at our last home for nine years, with no problems, left it for the new owners, as it was a long distance move. Would recommend!
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Amarjit
from Bellingham, wa
Verified Purchase:Yes
I bought around 2 months back and so far it looks fine
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Not a fan09
Verified Purchase:Yes
This refrigerator has never been at the right temperature. LG sent a tech when it was new and he said that new refrigerators aren't as cold as the old ones. He said we had to live with it.
It was set as 38 degrees and it was running at 7 to 9 degrees higher.
We recently complained because food is spoiling. We set it at 33 degrees, the lowest setting. It never got below 42 degrees. After a repair it went down to 40 to 42.
We are very unhappy with this refrigerator. The slim style water dispenser is great. The temperature is not satisfactory.
Response from lg.comBy LG, June 8, 2024
Hello there. Thank you for sharing your experience with the LG LRFWS2906S refrigerator. We understand your frustration with the ongoing temperature control issues, which have led to food spoilage despite multiple service visits and adjustments.
One potential troubleshooting step you could try is to reset the refrigerator's control board. This can sometimes resolve issues caused by software glitches or electrical faults. To reset the control board:
Unplug the refrigerator from the power source for at least 5 minutes.
After 5 minutes, plug the refrigerator back in and allow it to run for 24 hours to stabilize.
Please send us a private message on Social Media @LGUSSupport with your model number, purchase details, and a summary of the issues you have encountered. Our team will thoroughly investigate this matter and explore potential resolution options, including a replacement unit if necessary, to ensure your complete satisfaction. We appreciate your patience and understanding. —Renzo
One potential troubleshooting step you could try is to reset the refrigerator's control board. This can sometimes resolve issues caused by software glitches or electrical faults. To reset the control board:
Unplug the refrigerator from the power source for at least 5 minutes.
After 5 minutes, plug the refrigerator back in and allow it to run for 24 hours to stabilize.
Please send us a private message on Social Media @LGUSSupport with your model number, purchase details, and a summary of the issues you have encountered. Our team will thoroughly investigate this matter and explore potential resolution options, including a replacement unit if necessary, to ensure your complete satisfaction. We appreciate your patience and understanding. —Renzo
Written by a customer while visiting lg.com