Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
19
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Customer Rating
4
Great fridge, very quiet
on January 10, 2022
Posted by: Dennis300
from Canaan, ME
[This review was collected as part of a promotion.] This turned out to be an excellent fridge. Plenty of room inside. Very stable temperature control. Extremely quiet. My only negative comment is that you can't open the fruit/vegetable drawer on the right unless both doors are open. You can open the fruit/vegetable drawer on the left with just the left door open. I admit, this is being nit picky but I thought someone might find it useful.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Left hand door
on January 19, 2022
Posted by: kfisherman
from Detroit
[This review was collected as part of a promotion.] We bought this in the fall 2021. It has plenty of space, runs quite, produces enough ice for We like it. It has plenty of room, runs quite, produces enough ice for 2 retirees, like the water through the door ( no need to open door to get water like my old one). The one complaint that we have is the automatic close on the left hand door . When the door is open less than 90 degrees, and you let go of the door it will close by itself often slamming big bang and jostling the contents (annoying). I haven't found anything online that would help.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Spacious and many departments
on March 13, 2022
Posted by: Viejita
from Clermont, FL.
[This review was collected as part of a promotion.] The water splashes out everywhere when I want to fill the drinking cup, I have to clean up the mess on the floor which is very uncomfortable.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
on April 6, 2022
Posted by: denise1919
from orlando fl
[This review was collected as part of a promotion.] I have owned this appliance for 90 days and am generally pleased with the product.
My concerns or dissatisfaction are:
1. The water filter closure won't close securely after 60 days of use.
2. The night light over the water dispenser stopped working
3. The shallowness of the dispenser area allows for a lot of water spills
1. The water filter closure won't close securely after 60 days of use.
2. The night light over the water dispenser stopped working
3. The shallowness of the dispenser area allows for a lot of water spills
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Response from lg.comBy Sandy, Social Media, April 7, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: LG 29 FWS 2906v
from Columbus MS.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought May 11 2022 June 29 2022 The freezerr quit for 2 days
Pros: Style/Design
Quality
1
Features
5
Value
5
Response from lg.comBy Jennifer, Social Media, July 13, 2022
We are disappointed to see that there is an issue your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us so that we can assist with a resolution for you. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Posted by: RyanG1
from NC
Verified Purchase:Yes
I purchased 6 months ago. Overall the fridge has great space and was exactly what we were looking for. A couple weeks ago however the fridge fan broke and I gave us the error code. It is still under warranty and the tech was very responsive (next day). The part, however, is back ordered and so who knows when we’ll get to use our fridge again. I also feel that 6months is a bit too soon to be having technical issues.
Quality
2
Features
5
Value
4
Response from lg.comBy JaNika Wiley, Social Media, September 29, 2022
Hello, thanks for reaching out. We're sorry to hear this has happened and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. I was able to locate your records and see the part has been received. the tech has you scheduled for service 930 from 8-12pm. Reference: RNN220918044884. To check the status of your repair at any time, please visit:
https://www.lg.com/us/support/repair-service/track-repair
^Nikki
https://www.lg.com/us/support/repair-service/track-repair
^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
No Thinq like it says.
on July 2, 2023
Posted by: Shack33
from Canton, oh
This says it has Smart Thinq but there is no way to connect to the app.
Quality
5
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 14, 2023
Hello there. Thanks for sharing your feedback to us about our ThinQ app. If you're having trouble connecting your fridge to the ThinQ app, here is a link with a video showing a step-by-step process: https://www.youtube.com/watch?v=qMX-ou7s2lE
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
Solid refrigerator
on March 12, 2022
Posted by: B41 wright
from Southwest Florida
[This review was collected as part of a promotion.] We bought this about 2 months ago, you have to hold onto the handles when you close the doors so they don't slam
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com