Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(778 Reviews)
Rating breakdown 778 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
47
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: jilly1217
from seattle, wa
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is kind of dreamy as far as appliances go. Incredible amount of room, drawers slide in and out easily, looks amazing
Pros: ease of use, Quality, Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy Tanisha, social/LG, April 28, 2023
We’re happy to know that you had a 5-star experience with your LG product. Thank you for sharing the word about its excellent features and quality. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. We can't wait to welcome you back for your next LG review! ~Tanisha
Written by a customer while visiting lg.com
Posted by: Barb y
from Medina Ohio
Verified Purchase:Yes
We bought this refrigerator about 2-3 weeks ago, replacing a side-by-side which was in the home when we bought it. We love this Lg refrigerator! With the French doors and lighting, we can see all that is inside and easily reach items. The pull out freezer compartment is wonderful as well!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated! We'll make sure to pass this to our team, this will surely make their day! Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: LG french doors refriger
from Winston Salem NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it 8 months ago and the freezer broke and spoiled all my frozen food. Not happy
Pros: Style/Design
Quality
1
Features
4
Value
2
Response from lg.comBy Rita, Social/LG, May 31, 2023
We appreciate you sharing your concerns and understand your immediate need for a functioning refrigerator that works! We'd love to look further into this with you, so in order to give you the best assistance possible, please send us a private or direct message via Facebook or Twitter with your contact information and the model and serial numbers of your unit, using the handle @LGUSSupport. We look forward to your response. ~Rita
Written by a customer while visiting lg.com
Customer Rating
4
Great fridge, but recently doors started binding.
on June 6, 2023
Posted by: Jerry24
from Texas
Verified Purchase:Yes
It’s been a great fridge, nice and spacious. Unfortunately less than a year in the French doors started binding. I called LG for support and they kept stating it’s “out of level” I used my level to confirm that the doors and fridge are level but still binding. Up to this date still been slamming the binding doors so they shut. Hopefully this isn’t a common issue because you won’t get much help from LG other than troubleshooting over the phone.
Quality
3
Features
5
Value
5
Response from lg.comBy Ian, LG Social Media, June 23, 2023
Hey, Jerry! We'd love to get to the bottom of this issue with your refrigerator's doors; if you could please reach out to @LGUSSupport on any of our social media pages, or any of the methods linked below, it'll be our pleasure to get your refrigerator back to normal! https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Posted by: PLJones
from Missouri City, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] When purchased, this refrigerator was great. Unfortunately after having it for a little over a year, the refrigerator portion is not cooling. I am working with LG to correct this issue. The freezer portion cools really great and the fridge is very spacious.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: All Access SD Transp
from San Diego Ca
Verified Purchase:Yes
Dear LG,
I am pleased to provide feedback on the LG 29 CU FT. FRENCH DOOR REFRIGERATOR WITH SLIM DESIGN WATER DISPENSER, as requested. Overall, it has been a very good product, serving us well for the past three years since we purchased it during the pandemic.
One minor issue we have encountered is that the ice sometimes gets stuck in the ice maker, requiring us to manually loosen it in the ice basket for the dispenser to release the ice properly. Additionally, the water dispenser or snout is not easy to clean, as it has a persistent brown syrupy substance that we haven't been able to remove.
On the positive side, we are pleased with the refrigerator's features, including the well-designed trays and compartments. The size is perfect for our needs, and the bottom freezer with two shelves helps in separating frozen items effectively.
However, one drawback we've experienced is the frequent replacement of the water filter. Despite using a water pump connected to water bottles for purified water, we find ourselves forced to replace the filters almost every three months. This makes the filters redundant and adds an additional cost.
Overall, we are happy with the refrigerator, but improvements in the ice maker, water dispenser cleanliness, and water filter longevity would make it an even better product.
Thank you for the opportunity to share our observations.
Sincerely,
John C.
John C.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: 2003 z06
from Sumiton, al
Verified Purchase:Yes
LG is a company that doesn’t care about their customers or what is in their contract.
Quality
3
Features
3
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 2, 2023
Hi, 2003 z06. Thanks for reaching out. We're sorry to hear about you experience with us. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Having great features are good signs of a product
on July 2, 2023
Posted by: Anonymous
from Woodland Hills, California 91367
Verified Purchase:Yes
I bought my LG Refrigerator a year back considering its good reviews but had to replace it's dispensing unit within two months and again after 11 months of purchase found freezer not cooling properly and on approaching the service centre was asking for payment for visit and to be charged for defective parts if applicable
Quality
1
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, July 18, 2023
Hi there, Jasjit. First of all, we want to thank you for choosing LG for your cooling needs. We're sorry to hear about your fridge having cooling issues. Here is a link that might help you with the cooling issues of your fridge: https://www.lg.com/us/support/help-library/cooling-issues-refrigerator--1429710713371
Should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com