Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(775 Reviews)
Rating breakdown 775 reviews
5 Stars
531
4 Stars
138
3 Stars
41
2 Stars
19
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: Buddy at Lake Tapawingo
from Lake Tapawingo, Mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the product. Lots of room, ice maker works great. Great design. The light on our water dispenser went out and we’re having difficulty getting LG to fix it.
Pros: ease of use
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Ron VA
from Tucson AZ
Verified Purchase:Yes
Had this fridge for only three months and really liked the size and configuration but it would not cool the refrigerator portion. Temperature fluctuated between 40 to 50 degrees. After 3 service calls (over three weeks time) it was still not fixed. I will say that LG did step up to the plate and gave us a full refund but we had to sign paperwork saying that we would not sue them.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
5
Response from lg.comBy Jennifer, Social Media, August 5, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
So Far, a Great Product- Except One Small Feature
on August 23, 2022
Posted by: Semper Fidelis
from Southern CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Most recently (about 30 days ago) I purchased this fridge. I absolutely love the space of the fridge and the coldl water feature on the outside door. The outside cold water feature does not take away from the door space inside at all, which is absolutely wonderful. Overall, it's a wonderful fridge with a great distribution of configured spaces and obtaining uses for them; with one downfall, it needs an inside temperature reading to be made available for both the fridge and freezer temperature readings. I had to purchase a separate one to put it inside too ensure all is continually working properly all the time, at a safe temperature. Most fridges have this simple feature, which is very important. Economically, features wise, and based upon reliability reviews, from all my research, this fridge just made the most sense in making the purchase against all others. Best wishes to all moving forward.
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
FRIDGE NOT 35.75 IN WIDTH
on August 26, 2022
Posted by: DaveRRR
from Columbus OH
I just purchased this fridge and had it installed. The width of the fridge is 36 inches, not 35.75 inches as indicated in the specs. If you have a 36 inch opening to fit the fridge, it will NOT fit.
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 26, 2022
We hate to hear this and we will be happy to pass your feedback along.^Sandy
Written by a customer while visiting lg.com
Posted by: TheLittleMrs
from Azle, TX
Verified Purchase:Yes
I have now been using my new LG Refrigerator for 12 days, and so far, I love it. It has the same "footprint" as my old refrigerator, but has over two cubic feet more space-which is a huge difference! The door space is fantastic. I can store so much more in the doors that I no longer have to move everything around to get to the jars of things that were pushed to the back of my shelf space with my old fridge. The freezer also has more room and is much more efficient to organize frozen foods because of the depth of the pull out shelf and the fact that the large bin/basket does not have as much of a slanted back as my old one did---giving more space.
As for the OUTSIDE of my new LG: It is WONDERFUL! I was worried about the color being too light; too shiny and showing fingerprints. NO PROBLEMS!!! The finish that I chose (called printproof platinum silver) is perfect. It is darker in color that the "stainless steel", it is NOT too shiny, and it is very easy to wipe off fingerprints when necessary. Could not have asked for anything more. It is not "bogged down" with a bunch of unnecessary "smart" stuff that I don't have the time or energy to figure out. I opted for filtered water ONLY from the slim line door dispenser because the in-door ice dispenser was why I had to replace my previous refrigerator. I did not want to go through THAT again, so opted for water only. It is great. Easily dispenses with no dripping and accommodates all sizes of containers that I have tried. Digital displays are on left door panel just above the water dispenser and are simple once you get the hang of it. Again, well thought out and "dumbed down" so that even an older, non-techie like me can figure it out just be reading that section in the owner's manual.
I would have NO PROBLEM recommending this LG Refrigerator model. I cannot speak for longevity, since I have only been using for 12 days, but with my added protection plan, I am not worried.
Try it -----You will Like it!!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LaFarnS
from Chandler, AZ
Verified Purchase:Yes
I bought this to replace a nearly 12-year-old LG refrigerator freezer, which I completely loved. I was amazed to find that LG just gets better and better. Love the single drawer freezer on the bottom that ingeniously also house a top tier level freezer drawer for those items used frequently and to also house the ice maker and cube bin. Love the wider and deeper crisper drawers in the refrigerator and the inner door bins that hold so much more. The server drawer is perfect fo housing prepared food trays and also to organize deli items. My older model was stainless steel. I looked have the same, but found a platinum/silver version in this model that also resists fingerprints, so that is another plus. I am very pleased with my purchase. LG never disappoints!!!
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Busmom1955
from Melbourne, Florida
Verified Purchase:Yes
Had an emergency purchase last month! I was so sad when my old refrigerator died because I really loved it! During shopping found this beautiful LG 29cu.ft. refrigerator! I love the sleek look of it and the water dispenser on the outside door. Very easy to use the water now (old one had water button inside). Spacious shelves inside easily accommodate all the groceries my family consumes. Deep shelves on the doors hold gallon milk and juice containers as well as all the other stuff my family of 5 uses every day! The spacious freezer on the bottom is super easy to get into/out of. And I totally love the shape of the ice cubes it makes!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Came with dents in right door!! Tried to blame shp
on September 10, 2022
Posted by: Anonymous
from Musk mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] When unpacked had two dents in right door!!!! Tried to blame shipping , but there's foam over were the dents are !! For sure happened in assembly !!! Have owned Lg since early 2000's have never been so disappointed .. If not fixed will never recommend again!! Was great advocate until now.. We own two tv's , washer and dryer front load.. And bought complete appliance package ... You would think they would make it right!!!!!
Quality
1
Features
5
Value
5
Response from lg.comBy JaNika Wiley, Social Media, September 14, 2022
We are disappointed to learn that you experienced damage with your new fridge. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com