Customer reviews from lg.com
LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Average customer rating
4.4
(777 Reviews)
Rating breakdown 777 reviews
5 Stars
531
4 Stars
139
3 Stars
41
2 Stars
20
1 Star
46
93%of customers recommend this product.
(
202 out of
218)
Customer Reviews for LG - 29 Cu. Ft. French Door-in-Door Smart Refrigerator with External Water Dispenser - Stainless Steel
Posted by: kari591
from Yuma, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appliance is so quiet you can not hear it run or make ice. Our other one which was brand X, sounded like a jet airplane. This one is also very spacious and organized great.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Donald16708
from Woodinville WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Freezer door has an elongated dent, about 1.5-2" long. It arrived with the dent. Looking for a way to get the door replaced.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, May 3, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: BrendaG10
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like my new refrigerator but not a big fan of the water dispenser. It is very easy to spill water if you are just reaching to fill the glass. There is a learning curve with the water dispenser. The main problem for me is the right side door does not close unless you push gently or maybe not so gently.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: carolee78
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had the fridge for a few weeks now. So far loving the space and storage options. The water comes out at an angle from the water dispenser, which took a little getting used to. Love the ice maker ability without taking up a lot of door space. Very happy with this purchase so far.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Very spacious!
on May 23, 2022
Posted by: Barb E
from Hollidaysburg, PA
[This review was collected as part of a promotion.] I had had this refrigerator for 2 months. It is very spacious and so far everything is working well. My only problem is that the water dispenser is vey slow and trickles out. I like the size of the ice cubes but it is hard to reach the on/off button.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: CBtx
from TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall great refrigerator - the interior is very optimized for both the refrigerator and the freezer. Water dispenser takes a bit getting used to but works well. No ice dispenser but that allows for a lot of space in the refrigerator.
Quality has been not so great. After 6 months both refrigerator and freezer stopped cooling. LG support was relatively quick and it turns out there was an interior refrigerant leak that should have been caught at outgoing QC. On the plus side, even with a leaky line, for what it's worth, the refrigerator worked reasonably for 6 months. After the fix, the refrigerator obviously seems to be cooling better and the only negative I had earlier about cooling now seems fixed.
If I ignore this as an one off, the refrigerator seems to be a good value.
Quality has been not so great. After 6 months both refrigerator and freezer stopped cooling. LG support was relatively quick and it turns out there was an interior refrigerant leak that should have been caught at outgoing QC. On the plus side, even with a leaky line, for what it's worth, the refrigerator worked reasonably for 6 months. After the fix, the refrigerator obviously seems to be cooling better and the only negative I had earlier about cooling now seems fixed.
If I ignore this as an one off, the refrigerator seems to be a good value.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kelshir
from Carthage, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mostly like the fridge. Lots of room and nice with being able to organize.
Disappointed it can't get below 38 fridge and 0ish freezer. Even had repair company send someone out for warranty to look at it and was told it just can't do any lower.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, June 10, 2022
We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy
Written by a customer while visiting lg.com
Posted by: Tonadeg
from Dallas, Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought it two weeks ago and it has been serving me flawlessly.With this purchase, all my appliances, tv, washing machine and drier, microwave etc are now LG.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com