Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.4
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
7
4 Stars
10
3 Stars
8
2 Stars
8
1 Star
27
21%of customers recommend this product.
(
8 out of
39)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Ice Maker
on June 8, 2023
Posted by: DUSQUA
from RUSSELLVILLE, AR
Very disappointed, loud, runs all the time and do not like the ice cubes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, June 9, 2023
Hello - We appreciate you taking some time to get in touch and share your review. We're sorry to hear that this model hasn't been a great fit for you. That is never the experience we are aiming for.
We're going to forward the feedback you've shared over to our product and design teams. This way they can review everything and find what we can improve on for models going forward. Thank you for bringing this to our attention.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We're going to forward the feedback you've shared over to our product and design teams. This way they can review everything and find what we can improve on for models going forward. Thank you for bringing this to our attention.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great ice/ is very loud
on April 24, 2023
Posted by: Noisy ice
from Oklahoma
The ice is clear and very consistent in size. We installed the ice maker in our island. It is very loud all the time. Not just when it dumps ice the motor runs loud. I am trying to add sound proofing but not much space to do so.
Features
4
Performance
3
Quality
4
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
4
Great ice maker and efficient x
on April 21, 2023
Posted by: Aharp
from Fort Mitchell KY
Love the icemaker, works really well. Just wish there was a way to adjust the size of the ice cubes. The ice cubes are very large.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
It has not worked yet..had repairman out 2 times
on April 21, 2023
Posted by: New house 4203
from Lubbock,Tx
Not at all happy with the standing ice maker, it has not worked from the first day we turned it on!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 21, 2023
Hello,
We are very sorry that you've had these issues with your icemaker. We understand it can be frustrating when a newly purchased appliances is not working inspite of scheduling service appointment twice. We recommend taking advantage of your warranty. Please refer to page 28 of the Owner's manual at this link:
https://products-salsify.geappliances.com/image/upload/s--8Hv2Bwfx--/58e8d01b88f5ee1534314524a61f2e5b53c262e6.pdf?_ga=2.215759775.945172449.1681738231-302677575.1657120421
We hope you are able to get this resolved quickly.
-Charlie@GEA
We are very sorry that you've had these issues with your icemaker. We understand it can be frustrating when a newly purchased appliances is not working inspite of scheduling service appointment twice. We recommend taking advantage of your warranty. Please refer to page 28 of the Owner's manual at this link:
https://products-salsify.geappliances.com/image/upload/s--8Hv2Bwfx--/58e8d01b88f5ee1534314524a61f2e5b53c262e6.pdf?_ga=2.215759775.945172449.1681738231-302677575.1657120421
We hope you are able to get this resolved quickly.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE monogram Ice Maker
on March 13, 2023
Posted by: MMRob
from Louisville
This machine has not worked properly since the day it was installed. It turns itself off and beeps an error message that can only be turned off by unplugging it. There is apparently no fix for this problem…waiting on a software update… highly disappointed
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
4
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 14, 2023
Hello- We are very sorry that you've had these issues with your icemaker. This is not the ownership experience we want for you and apologize for the issues you are having. We'd like to get a little more information from you and will be reaching out via email soon. We appreciate your patience in waiting.
Thank you! Joyce@GEA
Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice is great, if the machine works
on March 2, 2023
Posted by: Shay702
from Hailey, Idaho
Since we've had the machine installed, which was September of 2022, we've only been able to use it for 2 months because the pumping mechanism keeps breaking down. And, we still haven't received our facing and handle.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 8, 2023
Greetings! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your icemaker is experiencing issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
IS water really be wasted or circulated?
on November 6, 2022
Posted by: Alexander1979
from Orlando
Alot of water spills out of the tray during the ice making process. Is this normal? Seems the machine is always making ice even if no one is using the ice.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 9, 2022
Hello - Thank you for choosing GE Appliances for your icemaker needs. We're glad to see you enjoy the features and appearance of this unit. We'd love to help you regarding water spills and the ice cycle.
It is normal for water to drip from the cutter grid and into the ice bin during the ice harvest cycle. This is due to the process of cutting the ice slab into cubes.
Check the following link if the ice maker is leaking: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641&_ga.
Please know we have a limited one-year warranty our appliances. If you are concerned, we recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit if needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We're always here if you need anything. Enjoy your day. -Shayla@GEA
It is normal for water to drip from the cutter grid and into the ice bin during the ice harvest cycle. This is due to the process of cutting the ice slab into cubes.
Check the following link if the ice maker is leaking: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641&_ga.
Please know we have a limited one-year warranty our appliances. If you are concerned, we recommend scheduling service so a certified GE Appliances technician can diagnose and repair your unit if needed. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We're always here if you need anything. Enjoy your day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on November 4, 2022
Posted by: AtlGrams3
from Atlanta Ga
This machine is noisy when the compressor is on. Due to the ice being the large barrel shape, the ice drop is very loud. We much prefer the small ice that is softer and can be eaten. It fits better in your glass, ice chest or anything you use ice for. We have had 2 GE ice machines before this one and this one is not our favorite.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 8, 2022
Hello - Thank you for taking the time to write a review. We appreciate you staying a part of the GE Appliances family for your ice needs. However, we're sorry this icemaker is noisy, and this is your least favorite model. We understand that would be bothersome.
From your review, you may enjoy our OPAL nugget ice maker! Although it's a smaller ice production compared to this model, it does have the nugget shape you may love.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
From your review, you may enjoy our OPAL nugget ice maker! Although it's a smaller ice production compared to this model, it does have the nugget shape you may love.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com