Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
7
4 Stars
9
3 Stars
6
2 Stars
5
1 Star
16
27%of customers recommend this product.
(
8 out of
30)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Not Great
on October 19, 2023
Posted by: LReyes
from Dallas, TX
Our Ice Maker has never worked. Had 3 plumbers out and the tech out twice. Now it flooded the kitchen. Not a good product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 19, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your icemaker is experiencing issues. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. We see that you are currently working with one of our agents to get this issue resolved. Please respond to their email at your earliest convenience. We are looking forward to connecting with you! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Trash Model. Would not recommend.
on December 14, 2023
Posted by: Taylor F
from Hampstead, NC
Faulty upon delivery. Shorts out and flashes uncontrollably. Shuts off all function. No buttons work to reset it. Have to unplug it. Two appliance repairmen have come out to no avail. This is an outrageous price to pay for absolute garbage.
Absolute garbage. Do NOT buy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 21, 2023
Hello - Thank you so much for taking out some time to connect and share your review. We're sorry to see that your icemaker has needed repair so soon. That is never something we anticipate.
We do see that you've been working with our technicians towards getting this repaired. We're confident that we will be able to get this resolved, as we can back our appliances all the way. Again, we apologize for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We do see that you've been working with our technicians towards getting this repaired. We're confident that we will be able to get this resolved, as we can back our appliances all the way. Again, we apologize for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Incomplete and working intermittently
on October 24, 2022
Posted by: EMGV
from McAllen TX
Incomplete and working intermittently
Door panel missing. Still waiting.
Machine not always works and I have to turn on and off several times. A lot of water waisted
Door panel missing. Still waiting.
Machine not always works and I have to turn on and off several times. A lot of water waisted
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Good day,
Thanks so much for reviewing your ice maker. Our apologies to hear that it does not work consistently and that you are still waiting for your door panel. It is recommended you continue to work with your dealer about the status of your door panel. Regarding your ice maker, we recommend taking advantage of your warranty to schedule service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Well wishes. Mike@GEA
Thanks so much for reviewing your ice maker. Our apologies to hear that it does not work consistently and that you are still waiting for your door panel. It is recommended you continue to work with your dealer about the status of your door panel. Regarding your ice maker, we recommend taking advantage of your warranty to schedule service. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you need any assistance. Well wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on November 4, 2022
Posted by: AtlGrams3
from Atlanta Ga
This machine is noisy when the compressor is on. Due to the ice being the large barrel shape, the ice drop is very loud. We much prefer the small ice that is softer and can be eaten. It fits better in your glass, ice chest or anything you use ice for. We have had 2 GE ice machines before this one and this one is not our favorite.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 8, 2022
Hello - Thank you for taking the time to write a review. We appreciate you staying a part of the GE Appliances family for your ice needs. However, we're sorry this icemaker is noisy, and this is your least favorite model. We understand that would be bothersome.
From your review, you may enjoy our OPAL nugget ice maker! Although it's a smaller ice production compared to this model, it does have the nugget shape you may love.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
From your review, you may enjoy our OPAL nugget ice maker! Although it's a smaller ice production compared to this model, it does have the nugget shape you may love.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Ice is great, if the machine works
on March 2, 2023
Posted by: Shay702
from Hailey, Idaho
Since we've had the machine installed, which was September of 2022, we've only been able to use it for 2 months because the pumping mechanism keeps breaking down. And, we still haven't received our facing and handle.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 8, 2023
Greetings! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your icemaker is experiencing issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
GE monogram Ice Maker
on March 13, 2023
Posted by: MMRob
from Louisville
This machine has not worked properly since the day it was installed. It turns itself off and beeps an error message that can only be turned off by unplugging it. There is apparently no fix for this problem…waiting on a software update… highly disappointed
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
4
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 14, 2023
Hello- We are very sorry that you've had these issues with your icemaker. This is not the ownership experience we want for you and apologize for the issues you are having. We'd like to get a little more information from you and will be reaching out via email soon. We appreciate your patience in waiting.
Thank you! Joyce@GEA
Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It has not worked yet..had repairman out 2 times
on April 21, 2023
Posted by: New house 4203
from Lubbock,Tx
Not at all happy with the standing ice maker, it has not worked from the first day we turned it on!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 21, 2023
Hello,
We are very sorry that you've had these issues with your icemaker. We understand it can be frustrating when a newly purchased appliances is not working inspite of scheduling service appointment twice. We recommend taking advantage of your warranty. Please refer to page 28 of the Owner's manual at this link:
https://products-salsify.geappliances.com/image/upload/s--8Hv2Bwfx--/58e8d01b88f5ee1534314524a61f2e5b53c262e6.pdf?_ga=2.215759775.945172449.1681738231-302677575.1657120421
We hope you are able to get this resolved quickly.
-Charlie@GEA
We are very sorry that you've had these issues with your icemaker. We understand it can be frustrating when a newly purchased appliances is not working inspite of scheduling service appointment twice. We recommend taking advantage of your warranty. Please refer to page 28 of the Owner's manual at this link:
https://products-salsify.geappliances.com/image/upload/s--8Hv2Bwfx--/58e8d01b88f5ee1534314524a61f2e5b53c262e6.pdf?_ga=2.215759775.945172449.1681738231-302677575.1657120421
We hope you are able to get this resolved quickly.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great ice/ is very loud
on April 24, 2023
Posted by: Noisy ice
from Oklahoma
The ice is clear and very consistent in size. We installed the ice maker in our island. It is very loud all the time. Not just when it dumps ice the motor runs loud. I am trying to add sound proofing but not much space to do so.
Features
4
Performance
3
Quality
4
Value
2
Written by a customer while visiting geappliances.com