Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
7
4 Stars
10
3 Stars
8
2 Stars
7
1 Star
22
23%of customers recommend this product.
(
8 out of
35)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Not reliable
on September 3, 2024
Posted by: Dan171
from Miami, FL
It stopped working after 2 weeks. Now it fills the ice bucket with water and produces no ice.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 4, 2024
We encourage you to reset your icemaker by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, we advise you to take advantage of your limited warranty. You can view your warranty details on page 28 of the Owner's Manual at the link below.
https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf?_ga=2.193066024.401969418.1725370701-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf?_ga=2.193066024.401969418.1725370701-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent addition
on October 21, 2024
Posted by: Llee52
Great ice was easy to install and no problems. Only had a few days but very happy to have. Looks good too.
Written by a customer while visiting geappliances.com
Customer Rating
2
Alright, over-priced and loud.
on November 19, 2024
Posted by: pinchepooch
from Texas
It is extremely loud and will run constant if not on a schedule, wastes a lot of water but makes nice ice cubes.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, November 25, 2024
We are thrilled to hear that your new icemaker is producing ice as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Repair Nightmare
on November 29, 2024
Posted by: Café Owner Remorse
from Fairfax, Va
Stopped working after a year and a half on Labor Day Weekend '24. Four different techs have been to my home and the one who came today said he wasn't going to touch it and left. It is 11/29/24 and I have a Christmas Party in two weeks! I am beyond frustrated and wished I never spent good money on this unit! I just want a working product, is that really too much to ask?
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, December 12, 2024
We'd like to assist you with your ice maker. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Useless
on February 16, 2025
Posted by: CarolynAnd
I’d give it zero stars if that was an option. Broke within 2 months of use. Contacted support several times and they were of no help. Now we just have a useless appliance taking up cabinet space in our kitchen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, February 19, 2025
We strongly advise you to schedule service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't Work, We will be calling for service.
on July 4, 2025
Posted by: Does not make ice
Product does not work -- does not freeze, so cannot make ice.
Response from geappliances.comBy Diego, GE_Appliances, July 9, 2025
We would like to help you with the ice production of your ice maker. We recommend performing an electronic reset by turning off the breaker for 3 to 5 minutes and turning it back on. Additionally, check to make sure the water supply is on and the supply lines are not kinked. If needed, the water filter can also be replaced. You can find additional troubleshooting on page 27 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy Ice Maker
on August 12, 2025
Posted by: jt9598
Ice cubes are too big! If you like the sound of a bowling alley, then this is the ice maker for you!
Response from geappliances.comBy Diego, GE_Appliances, August 15, 2025
We'd like to help you with the sound level of your ice maker. We recommend making sure the unit is properly leveled to an even floor. If needed you can adjust the leveling legs by following the installation instructions from pages 18 to 19 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on August 31, 2025
Posted by: Mevie
[This review was collected as part of a promotion.] I have had this for two years. The time it has been out of order is greater than the time that it has been working. Awful!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, September 2, 2025
We'd like to assist with the operation of your ice maker. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com