Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.7
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
7
4 Stars
9
3 Stars
6
2 Stars
5
1 Star
16
27%of customers recommend this product.
(
8 out of
30)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Horrible experience w/ under cabinet ice maker
on June 23, 2024
Posted by: Anonymous
from Heath, TX
This is the 2nd identical unit -- replaced within 2 years after an intermittent water pump issue. "Down time" was probably about 30% overall. We had to buy a replacement this spring and it's operated fine for a couple months (just like the original machine) and now it's down. The design of this machine is faulty and I'll be seeking full refund of this 2nd purchase (the replacement machine).
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, June 25, 2024
We hate to hear that you’ve had issues with your ice maker, as this is not something we want or expect from our products. We do see that you've been working directly with one of our agents, and we’ve let them know you left a review. We encourage you to continue working with them and we’re confident that they’ll be able to get this resolved.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great ice
on June 24, 2024
Posted by: Luv2playg
Unit was just installed today great ice. The unit is louder than my previous Marvel
Features
5
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Doesnt work great a year later
on July 1, 2024
Posted by: Aman07
from TX
has worked great till it hasnt a year and half later. Flashes Clean & Reset Filter lights within 24 hrs of cleaning and changing the filter now. Out of ideas how to make it work correctly I have tried everyting.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 2, 2024
We want to help out with the lights needing to be reset. We suggest trying a quick electronic reset, which can be done by removing the power cord for 30 seconds and then plug it back in. If this doesn't work, we suggest getting in touch with our service team. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
1
My gourmet kitchen nightmare :-(
on July 24, 2024
Posted by: Kitchen Freak
from Michigan-Indiana
Runs constantly and is beyond noisy, never drains properly, wet ice, on and on. I struggle to find one good thing about it other than the ice is actually crystal clear. This is my third GE Cafe ice maker, and it will be my last. The first one had problems that the company blamed on my reverse osmosis system that fed it water. The second one would fill up, never drain, then melt completely off followed by running non-stop for 24 hours! This is the last one! If it didn't match the other 7 appliances, I would have scrapped it by now. For the price, I am beyond ill about this piece...
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, July 25, 2024
We'd like to assist you with your ice maker. Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible and disappointin… worked less than 48 hrs
on August 5, 2024
Posted by: RWD00
from Albany,NY
It worked for less than 48 hours. Part is on order… it’s brand new and a part needs to be replaced? I should have read the reviews in advance (they are awful)…my fault for assuming the product was high quality and functional.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 6, 2024
We're sorry to hear that your newly purchased ice maker needs a replacement part. This isn't something we expect from our products. We greatly appreciate your patience while working with our team.
Written by a customer while visiting geappliances.com
Customer Rating
4
Ice machine
on September 1, 2024
Posted by: Lindz D
Seems to work great so far. Makes ice fairly quickly. Only complaint is that it is a little loud.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Not reliable
on September 3, 2024
Posted by: Dan171
from Miami, FL
It stopped working after 2 weeks. Now it fills the ice bucket with water and produces no ice.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 4, 2024
We encourage you to reset your icemaker by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function, we advise you to take advantage of your limited warranty. You can view your warranty details on page 28 of the Owner's Manual at the link below.
https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf?_ga=2.193066024.401969418.1725370701-507723860.1707936747
https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf?_ga=2.193066024.401969418.1725370701-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent addition
on October 21, 2024
Posted by: Llee52
Great ice was easy to install and no problems. Only had a few days but very happy to have. Looks good too.
Written by a customer while visiting geappliances.com