Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.4
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
7
4 Stars
10
3 Stars
8
2 Stars
8
1 Star
27
21%of customers recommend this product.
(
8 out of
39)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Don't Do it!!
on October 8, 2025
Posted by: Dead Ice Maker
We were so excited to get our new and very expensive GE ice maker. However, it died & I do mean died in less than 2 months. It needs to be replaced by GE & we have been waiting OVER two months for them to get us a new one Don't do it~!!!
Response from geappliances.comBy Adrian, GE_Appliances, October 9, 2025
We are sorry that your icemaker stopped working so soon. We see that you are working with our team, and we are confident that they will provide you with the necessary information to get this unit replaced as quickly as possible.
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy.
on October 8, 2025
Posted by: SLCsad
from Lillington, NC
Noise is terrible and it runs too often when no ice is being taken.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 8, 2025
We are happy to provide guidance with this icemaker. We are sorry that you are not enjoying the sounds of this icemaker. This icemaker makes 24 cubes at a time. It is normal for the first few batches of ice to melt as the bin cools. It will take 8-10 hours of continuous run time to fill the ice bin. When the ice bin is full, it will shut off. It will automatically restart when the ice level falls either from use or normal melting.
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy ice maker
on September 30, 2025
Posted by: Meduke
[This review was collected as part of a promotion.] It is really noisy…lots of condensation… cubes are too big
Response from geappliances.comBy Adrian, GE_Appliances, October 2, 2025
We are more than happy to provide guidance with this icemaker. It is normal for this icemaker to produce condensation during the ice production process. While this icemaker was designed for quiet operation, it still will make sounds during the production process. During the freezing cycle, it is normal to hear the fan moving air and the water pump circulating water. Ice hitting the bin can also be heard during harvest. Your feedback is extremely important to us. We will pass these comments regarding the cube size along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the ice but..
on September 28, 2025
Posted by: Mani307
from Wyo
[This review was collected as part of a promotion.] This thing should come with a built in power surge protector. It's very loud, louder than my fridge and dishwasher combined and runs VERY hot. Compressor fan needs bumped up. LOVE the clear ice. Reminder the machine is not designed to keep ice frozen. Already had maintenance on it and wonder how long this thing will last. Beautiful appliance that matches all my other monogram appliances!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, September 30, 2025
We'd like to help go over the sound level of your icemaker. During a freezing cycle, it is normal to hear the fan moving air and the water pump circulating water. Also, ice hitting the bin or ice in the bin can be heard during harvest. We are confident that your icemaker will serve you for many years to come.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not buy
on August 31, 2025
Posted by: Mevie
[This review was collected as part of a promotion.] I have had this for two years. The time it has been out of order is greater than the time that it has been working. Awful!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, September 2, 2025
We'd like to assist with the operation of your ice maker. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy Ice Maker
on August 12, 2025
Posted by: jt9598
Ice cubes are too big! If you like the sound of a bowling alley, then this is the ice maker for you!
Response from geappliances.comBy Diego, GE_Appliances, August 15, 2025
We'd like to help you with the sound level of your ice maker. We recommend making sure the unit is properly leveled to an even floor. If needed you can adjust the leveling legs by following the installation instructions from pages 18 to 19 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s---yowixXC--/jidqyn6ltyaxpjtauzkn.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
Cafe Ice maker
on July 31, 2025
Posted by: Cafe Ice maker
It was not filling bucket, however, we received a wifi update from the GE service team. It is working well now. Makes nice clear ice cubes.
Response from geappliances.comBy Diego, GE_Appliances, July 30, 2025
We would like to help you with the ice production of your unit. We recommend ensuring that the unit is installed in a room with an appropriate temperature. The recommended room temperature range is 60 to 90 degrees Fahrenheit. You can find additional information on page 27 of the owner's manual here:
https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't Work, We will be calling for service.
on July 4, 2025
Posted by: Does not make ice
Product does not work -- does not freeze, so cannot make ice.
Response from geappliances.comBy Diego, GE_Appliances, July 9, 2025
We would like to help you with the ice production of your ice maker. We recommend performing an electronic reset by turning off the breaker for 3 to 5 minutes and turning it back on. Additionally, check to make sure the water supply is on and the supply lines are not kinked. If needed, the water filter can also be replaced. You can find additional troubleshooting on page 27 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
If your issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com