Customer reviews from geappliances.com
GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Average customer rating
2.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
7
4 Stars
10
3 Stars
8
2 Stars
7
1 Star
22
23%of customers recommend this product.
(
8 out of
35)
Customer Reviews for GE Profile - 15" 26-Lb. Freestanding Icemaker with Gourmet Clear Ice - Custom Panel Ready
Customer Rating
1
Ice Maker
on June 8, 2023
Posted by: DUSQUA
from RUSSELLVILLE, AR
Very disappointed, loud, runs all the time and do not like the ice cubes.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances, June 9, 2023
Hello - We appreciate you taking some time to get in touch and share your review. We're sorry to hear that this model hasn't been a great fit for you. That is never the experience we are aiming for.
We're going to forward the feedback you've shared over to our product and design teams. This way they can review everything and find what we can improve on for models going forward. Thank you for bringing this to our attention.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
We're going to forward the feedback you've shared over to our product and design teams. This way they can review everything and find what we can improve on for models going forward. Thank you for bringing this to our attention.
Let us know if you have any questions, we are always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn’t work out if the box
on July 3, 2023
Posted by: Bret1
Doesn’t work correctly, right out of the box. Have a service rep coming out to troubleshoot
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 5, 2023
Hello,
Thank you for taking the time to leave a review on your new ice maker. We are so sorry to hear that it is not working. This is certainly not normal operation, nor the quality that we expect. We have an excellent team of service providers and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your patience and understanding as we work to get this resolved for you.
Best regards,
-Devin@GEA
Thank you for taking the time to leave a review on your new ice maker. We are so sorry to hear that it is not working. This is certainly not normal operation, nor the quality that we expect. We have an excellent team of service providers and we are confident they can accurately diagnose and repair the issue at-hand. Thank you for your patience and understanding as we work to get this resolved for you.
Best regards,
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Ice maker review
on July 31, 2023
Posted by: cheryl20
from Palm Beach Gardens, FL
Wish ice was more solid and machine had scheduling options for run times.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Too loud & big cubes
on August 1, 2023
Posted by: Quiet down
It's so loud! I wish it was quieter. And the cubes are too big. I wish they were smaller cubes. I'll get used to it, but I miss my old one.
Response from geappliances.comBy Tierra@GEA, GE Appliances, August 2, 2023
Hey there,
Oh no, we're so very sorry the icemaker is too loud for you. The unit is designed for quiet operation, but will make some noise during the icemaking cycle. During a freezing cycle, it is normal to hear the fan moving and the water pump circulating water. Ice hitting the bin or ice in the bin can be hard during harvest.
We appreciate the honest feedback. Your comments are extremely important and will be considered by our product design team for review.
Please reach out whenever you need us. Best wishes. - Tierra@GEA
Oh no, we're so very sorry the icemaker is too loud for you. The unit is designed for quiet operation, but will make some noise during the icemaking cycle. During a freezing cycle, it is normal to hear the fan moving and the water pump circulating water. Ice hitting the bin or ice in the bin can be hard during harvest.
We appreciate the honest feedback. Your comments are extremely important and will be considered by our product design team for review.
Please reach out whenever you need us. Best wishes. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not the best
on August 16, 2023
Posted by: Dabert
from Baton Rouge,La
Ice maker is extremely loud when producing ice and produces a lot of heat into cabinet next to it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 17, 2023
Good afternoon,
We're sorry to hear that your ice maker is louder than anticipated.
the ice maker is designed for quiet operation but will make some noise during the ice making cycle. During a freezing cycle, it is normal to hear the fan moving air and the water pump circulating water. Ice hitting the bin or ice in the bin can be heard during harvest.
If the unit is hot, please refer to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602
If you continue to have issues with your Opal ice maker, contact Opal Support at myopalservice.com or call 1-866-907-6718.
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
We're sorry to hear that your ice maker is louder than anticipated.
the ice maker is designed for quiet operation but will make some noise during the ice making cycle. During a freezing cycle, it is normal to hear the fan moving air and the water pump circulating water. Ice hitting the bin or ice in the bin can be heard during harvest.
If the unit is hot, please refer to the link below for some helpful tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39602
If you continue to have issues with your Opal ice maker, contact Opal Support at myopalservice.com or call 1-866-907-6718.
We hope this helps, and if you need additional assistance, please reach out.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Cafe ice maker - not reliable
on August 7, 2024
Posted by: Ccb17
from Harwichport MA
Under cabinet ice maker. Beautiful look and when we have ice, it’s great. However, it is very loud, seems to run constantly and creates an abundance of heat in the surrounding cabinets. The unit has been installed and used for about 6 months, has already needed service and we have had to reset it several times. It takes forever to get a service appointment and then the tech had never serviced this type of machine. We will be contacting them again today because the machine stopped making ice and started beeping for a new filter, which we changed, but it continued to beep and had to be unplugged to shut down.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 7, 2024
We are sorry to hear about your icemaker needing to be repaired so soon. We do see that you've been working with our support team to help get this repaired. We're confident that we will be able to make things right. Thanks again for sharing.
Written by a customer while visiting geappliances.com
Customer Rating
1
Short Life
on June 21, 2025
Posted by: Ronald R Austin
from Austin
They last about -8 months and die. I bought matching appliances and my second ice machine in 5 yrs is down.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 25, 2025
Allow us to lend a hand with your icemaker. Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
Cafe Ice maker
on July 31, 2025
Posted by: Cafe Ice maker
It was not filling bucket, however, we received a wifi update from the GE service team. It is working well now. Makes nice clear ice cubes.
Response from geappliances.comBy Diego, GE_Appliances, July 30, 2025
We would like to help you with the ice production of your unit. We recommend ensuring that the unit is installed in a room with an appropriate temperature. The recommended room temperature range is 60 to 90 degrees Fahrenheit. You can find additional information on page 27 of the owner's manual here:
https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
https://products-salsify.geappliances.com/image/upload/s--Z6yuaavz--/495785fedc2b0af922978f37657606480cb2e1fd.pdf
If the issue persists after troubleshooting, we recommend scheduling service with one of our Bodewell technicians by calling 1-833-426-3393 or visiting us online at:
https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com