Customer reviews from lg.com
CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Average customer rating
3.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
24
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
8
81%of customers recommend this product.
(
17 out of
21)
Customer Reviews for CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Customer Rating
1
Not built to last
on September 21, 2024
Posted by: jonfitz
[This review was collected as part of a promotion.] Overall the image looks great except for the sparkle with red colors. My main problem is... it wasn't built to last at all. Within a year, pixels started to die, so I sent it back in to get fixed. Now it's glitching and cutting to black randomly. I've only owned it 3 years, and it's crapping out. I've had tv's for nearly a decade and this thing has been a problem since I got it.
Response from lg.comBy true, LG Digital Care Team, September 23, 2024
Hey Jon, we want you to enjoy your LG Home Theater CineBeam Projector without any interruptions. Here are some steps for a flawless screening experience:
1. Check Connections: Make sure all cables are securely connected to the projector and the source device.
2. Restart the Projector: Turn off the projector, unplug it for a few minutes, then plug it back in and turn it on.
3. Update Firmware: Check for any available firmware updates for your projector and install them if needed.
4. Test with a Different Source: Try connecting a different device to the projector to see if the issue persists. This will help determine if the problem is with the projector or the original source device.
5. Adjust Settings: Go to the projector settings and reset to factory defaults to eliminate any configuration issues.
If you have any other concerns, please feel free to reach out on social media. Just send a private message to @LGUSSupport with your personal information. ~Ivy
1. Check Connections: Make sure all cables are securely connected to the projector and the source device.
2. Restart the Projector: Turn off the projector, unplug it for a few minutes, then plug it back in and turn it on.
3. Update Firmware: Check for any available firmware updates for your projector and install them if needed.
4. Test with a Different Source: Try connecting a different device to the projector to see if the issue persists. This will help determine if the problem is with the projector or the original source device.
5. Adjust Settings: Go to the projector settings and reset to factory defaults to eliminate any configuration issues.
If you have any other concerns, please feel free to reach out on social media. Just send a private message to @LGUSSupport with your personal information. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Nice until the dead pixels started
on October 12, 2024
Posted by: dennisYVR
from Vancouver, BC
Super frustrating that a low hour usage product that is 2 years old (out of warranty) starts showing up with dead pixels... the distraction of the dead pixels makes the video unwatchable. No repair options as far as I can tell.
Head to avsforum and search for "Official LG CineBeam HU810PW/AU810PB Projector Owners Thread" if you want to learn more.
LG should be embarrassed by the quality of this product and the lack of reasonable service options (repair costs are more than a new unit)
Quality
1
Features
3
Value
1
Response from lg.comBy true, LG Digital Care Team, October 15, 2024
Hey Dennis! Thank you for sharing your experience with us. There's just something special about unwinding and enjoying a good movie on your LG projector, and we want to make sure you can enjoy it. Even after the warranty, we're always here to help throughout your projector's lifetime. Please private message us on social media @LGUSSupport with your contact information. We'll do everything we can to help you through this! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Dead pixel
on January 4, 2025
Posted by: Andysgo
[This review was collected as part of a promotion.] Owned this projector for about 3 years when a dead pixel appeared. Looks like this is a very common problem for this unit. Would think twice about buying a LG laser projector.
Response from lg.comBy LG, January 6, 2025
Hello there! Thank you for sharing your experience with the HU810PW projector. We understand the dead pixel issue that appeared after three years of use. It’s understandably disappointing, especially when it seems to be a common problem with this model.
We appreciate your feedback regarding the reliability of our laser projectors. Your insights are valuable and help us understand the concerns of our customers better. If you have any further questions or need assistance, please feel free to reach out via private message on Facebook @LGUSSupport, and we’ll do our best to assist you.-Junel
We appreciate your feedback regarding the reliability of our laser projectors. Your insights are valuable and help us understand the concerns of our customers better. If you have any further questions or need assistance, please feel free to reach out via private message on Facebook @LGUSSupport, and we’ll do our best to assist you.-Junel
Written by a customer while visiting lg.com
Customer Rating
5
Amazing -- great technology, and a stable machine
on January 21, 2025
Posted by: davidswelt
[This review was collected as part of a promotion.] Love this projector. After more than 2 years of occasional use, I have had no technical problems. It has been very solid, and the picture quality is very good. Great colors, very sharp, good brightness. The only thing I would note is dark scenes -- there seems to be limited dynamic resolution at the low end, and basically the scenes drown in darkness. That said, I am not using a good screen, so I don't know how much of a difference that would make.
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony, LG Digital Team, February 6, 2025
Thank you for sharing your experience Davidswelt! We’re so glad to hear that your projector has been solid and delivering great picture quality for you over the past two years. It's awesome to know you're enjoying the sharpness, brightness, and colors! We really appreciate your feedback on dark scenes – it’s helpful to know, and a better screen could definitely enhance that experience. If you ever need any support or have more questions, we're here to help! Thanks for being a part of the LG family! 💙 ^Anthony
Written by a customer while visiting lg.com