Customer reviews from lg.com
CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Average customer rating
3.8
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
24
4 Stars
7
3 Stars
1
2 Stars
4
1 Star
8
81%of customers recommend this product.
(
17 out of
21)
Customer Reviews for CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Customer Rating
5
Absolutely great
on January 27, 2021
Posted by: usnick1982
from Woodway WA
[This review was collected as part of a promotion.] I am a casual movie watcher and just really enjoy picture quality of this projector. Night and day difference coming from optoma hd26. As other reviews pointed out blacks could be better but not in this price range. Still highly watchable just tweak the iris for darker room.
Pros: Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: unhappy_customer1010
Verified Purchase:Yes
[This review was collected as part of a promotion.] This projector has been out for nearly a year and has yet to receive a firmware update. There are a number of issues that could easily be addressed by an update (24p handling, audio lag, crushed dark details for HDR content, overly blue picture out of the box). I needed to buy an expensive Blu ray player with HDR optimization capabilities to make my 4k HDR discs watchable.
Additionally my unit came with a lens defect that needed repair services leaving me with an empty home theater for an extended period of time.
The zoom and lens shift mechanisms are clunky at best.
This projector could be good, possibly great IF LG chose to support it and listen to their customers. Will not be purchasing from LG in the future.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We apologize for any inconvenience and frustration this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jason the Enthusiast
from Tucson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This projector is bright, colorful, and has tons of apps.
Unfortunately, my unit has numerous problems, including not having even focus, and a lens shift that seems to be completely messed up (if I go off LG's specs).
I suspect that my issues are early build complications, and once LG gets this ironed out this will be an amazing unit, especially for the price.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 2, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
on November 30, 2022
Posted by: smunawar1
from New York
I purchased this projector a year ago. Image quality is great but dark scenes can be hard to make out. I have heard people calibrating it to get even better image but I am not that kind of consumer. Even though this a smart projector you will need a secondary device to get all the streaming services. For sound you’ll definitely need a sound bar. Built-in speakers are underwhelming. The good thing is it can pass through Dolby Atmos and other high resolution audio from connected HDMI devices. Image project can be quite tricky to just get right because of manual focus and positioning. I often have to adjust the position or the focus because of temperature changes in the projector cause the Len shifts Just enough to lose focus or misalign with the projector screen. Despite some of these issues this projector has been a great experience. The main problem with this projector is LG refuses/neglected to update the firmware. Even after year it’s running on the web OS 5 while newer less expensive projectors are running on webOS 6. Also there are few other issues that keep people have complained about that could be fixed with firmware upgrade just take a look at AVForum. If anybody from LG is reading this please support this product.
Pros: Style/Design, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Beautiful picture!
on February 22, 2021
Posted by: Alveolus
[This review was collected as part of a promotion.] I am using this projector on an old 120” Severtson grey screen (0.95 gain, I believe) in a very well light-controlled room. This projector really shines (pun intended), particularly with bright/colorful content. Watching Mulan in 4K was stunning. It really was like having a 120” LCD monitor on the wall! There are many options to tweak the settings to your preferences. I have few gripes with this projector. The shadow detail is slightly lacking in dark scenes.I am using max lens shift for my placement and it seems to cause some focus uniformity issues in the corners which is fairly mild. By the way, the manual controls, particularly the focus lever could use a redesign as they are clunky and difficult to make precise adjustments with.
Still with such a stunning image I can easily forgive a few minor shortcomings.
Tremendous overall value!
Still with such a stunning image I can easily forgive a few minor shortcomings.
Tremendous overall value!
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Incredible quality! Easy to use
on March 24, 2021
Posted by: TiDoumCA
from Quebec Canada
[This review was collected as part of a promotion.] I just received my LG HU810PW and the image quality is incredible! My home theater room is still under construction, so I tested the projector on my bedroom wall and the image quality is already over my expectation. I can't wait to see it on a dedicated screen. I also love the connectivity with Disney+ and Prime... very easy to use. It would be nice to also have a direct access to Netflix, which is available on my LG smart TV. No clue why it is not available on this projector. Overall, very satisfy with the product!
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Dead pixel… otherwise great…
on April 7, 2023
Posted by: snell_ra
Dead pixel after only 700 hours, literally 1 month after the 1-year warranty expired. I would expect video issues after 15,000-20,000 hours.
The picture is wonderful, but I am extremely disappointed by this.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Bobby Lee
from Houston, TX
Verified Purchase:Yes
Had to have unit shipped in for consecutive years for dead pixels. 2nd time the unit was not repaired, but given a pro rated refund. For the money that was spent for the initial purchase it is beyond disappointing.
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com