Customer reviews from lg.com
CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Average customer rating
3.8
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
25
4 Stars
8
3 Stars
1
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
17 out of
21)
Customer Reviews for CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Posted by: Milos
from Washington, DC
Verified Purchase:Yes
After a year of having this projector I can say that it is one of the two best home electronics purchase I have ever made (the other being a laptop from a well-known fruit company). Yes, it is pricey, but you get more than what you pay for: highly adjustable (those horizontal and vertical shifts are essential if you don't have a dedicated theater room and/or need to place the projector off-center), quick and responsive, great video quality (*at night; only ok in daylight, this is still a projector), best TV OS in the field, easy access to cinema mode, plenty of inputs…
Best of all: the next time we move, I won't have to worry about breaking a 20-foot wide pane of glass.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DavePJC
from Jersey City, NJ
Verified Purchase:Yes
I purchased this projector in April 2021 because I wanted to upgrade to 4k and it was an affordable laser projector. I was really excited about this purchase, but I had to give it 2 stars because it freezes every time (no exaggeration) I am watching content (quite frustrating when you're watching a really good show/movie) & the black levels could be a lot darker.
Pros: ease of use, Features/Settings
Quality
1
Features
5
Value
5
Response from lg.comBy JaNika Wiley, Social Media, October 12, 2022
We appreciate your feedback, and we're sorry to hear that you've had a negative experience with your LG projector. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Shaunpete
from Brooklyn, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great projector. Pros: great, crisp picture, silent operation, quick power up and shutdown. Cons: heavy, large, "smart tv"-like interface not necessary since most people use standalone media players. Focus lever is stiff, would prefer to change focus using remote.
Pros: ease of use, Quality
Quality
4
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, March 30, 2023
Hi, thanks for your detailed review for your LG 4K UHD Laser Smart Home Theater Projector. Thanks for mentioning the features that make this projector work for you, including the crisp picture and silent operation. Regarding your cons, we'll take those into account as we create future generation models. We're a continuously innovating company that's always seeking to improve customer satisfaction. In the meantime, should you need support, you can contact us via chat or phone support: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com
Posted by: Pw43
from Moreno valley, CA.
Verified Purchase:Yes
Having upgraded from epson bulb projection, the picture is absolutly eye poping. Love the fact that the apps are intergrated in the device.
Hoping it serves me as many years as my previous proector.
Hoping it serves me as many years as my previous proector.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Great Product But 7 Dead Pixels After 2 Years
on March 23, 2024
Posted by: Ottawa is Wonderfull
from Ottawa
[This review was collected as part of a promotion.] Great Product, Image Quality, Luminosity, but 7 DEAD PIXELS after 2 Years of Moderate usage. What can I do?
Thank you LG to give me a solution. I live in Canada Ontario
Thank you LG to give me a solution. I live in Canada Ontario
Pros: Quality, Style/Design, Performance
Quality
1
Features
4
Value
2
Response from lg.comBy true, LG Digital Care Team, March 29, 2024
Hey there! We understand your love for your projector and we would be happy to provide you with the assistance you deserve. We recommend reaching out to our Canadian team as they have extensive knowledge about this projector. To do so, please visit this link: http://spr.ly/6422Zchfs. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Great Projector, While it Lasted
on October 20, 2024
Posted by: cyborlinker
Really enjoyed the projector which has had very good picture quality. However, now the projector has dead pixels which show up as little bright dots of light. This is very disappointing, as my warranty is apparently expired. Although I thought this projector would last for at least 5 years, it has not, so will need to buy something else.
Response from lg.comBy Joslyn, LG Social, October 22, 2024
Hey there! We appreciate you sharing your experience with us. We're over the moon that you enjoyed the excellent picture quality on your LG projector! Having a clear view is key, especially when you're getting cozy with a great movie. Even after the warranty, we're always here to help throughout the lifetime of your projector—private message us on social media @LGUSSupport with your contact information. We'll be happy to look into it together with you! ^Joslyn
Response from lg.comBy true, LG Digital Care Team, October 22, 2024
Hey there! We appreciate you sharing your experience with us. We're over the moon that you enjoyed the excellent picture quality on your LG projector! Having a clear view is key, especially when you're getting cozy with a great movie. Even after the warranty, we're always here to help throughout the lifetime of your projector. Private message us on social media @LGUSSupport with your contact information. We'll be happy to look into it together with you! ^Joslyn
Written by a customer while visiting lg.com
Posted by: Eli Sc
from Philadelphia
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was my first projector investment and i wanted to future proof it with a laser. While others have mentioned the lack in contrast, I've enjoyed it and am very impressed with the color, which was honestly my primary consideration because i was worried about going from a tv and excited about hdr.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Constant DTM/HDR issues, an immense amount of blue
on June 27, 2021
Posted by: SDPB
from Toronto
[This review was collected as part of a promotion.] Many have commented in the avsforum owners thread here https://www.avsforum.com/threads/official-lg-cinebeam-hu810pw-au810pb-projector-owners-thread.3193461/page-29#post-60840484
The unit looks great with SDR, once calibrated, but pushes a massive amount of blue that is almost impossible to calibrate out (-50 on blue and +50 on green for many IREs). Iris settings below 6 are basically unusable as the blue goes crazy and can't be calibrated out.
Furthermore, a ton of challenges with HDR content looking very dark with crushed blacks and grey backgrounds on many titles, implying the Dynamic Tone Mapping algorithm needs a ton of work.
Netflix does not work as a built in app. 24p handling is poor (incorporates 3:2 pulldown and fails 24p tests). Terrible lip sync issues.
I'm really hoping LG can fix/address these in a firmware update, as otherwise this was an expensive mistake.
Also, the vertical shift is no where near what LG claims, especially when ceiling mounted.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 29, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com