Customer reviews from lg.com
CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Average customer rating
3.8
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
25
4 Stars
8
3 Stars
1
2 Stars
4
1 Star
9
81%of customers recommend this product.
(
17 out of
21)
Customer Reviews for CineBeam Dual Laser Streaming 4K UHD Smart Portable Projector with LG webOS and HDR10 - White
Customer Rating
4
Great TV. Dead Pixels.
on July 21, 2024
Posted by: PaulSea
from Pleasant Grove, UT
This was the second projector I've used from LG (first was a PF1500).
I like the unit a lot.
I like the unit a lot.
Just like with the PF1500, at less than a year the unit began displaying a dead pixel. I'm rather tired of LG projectors that last less than a year. I wish there was a viable solution and an actual guarantee of quality.
Pros: Features/Settings
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Great Product But 7 Dead Pixels After 2 Years
on March 23, 2024
Posted by: Ottawa is Wonderfull
from Ottawa
[This review was collected as part of a promotion.] Great Product, Image Quality, Luminosity, but 7 DEAD PIXELS after 2 Years of Moderate usage. What can I do?
Thank you LG to give me a solution. I live in Canada Ontario
Thank you LG to give me a solution. I live in Canada Ontario
Pros: Quality, Style/Design, Performance
Quality
1
Features
4
Value
2
Response from lg.comBy true, LG Digital Care Team, March 29, 2024
Hey there! We understand your love for your projector and we would be happy to provide you with the assistance you deserve. We recommend reaching out to our Canadian team as they have extensive knowledge about this projector. To do so, please visit this link: http://spr.ly/6422Zchfs. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Dead pixels
on December 16, 2023
Posted by: 2deadpixels
from Ohio
2 dead pixels at 3000 hours. 20,000 hour light engine doesn't matter when the pixels die after 1.5 years
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, December 26, 2023
We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. Please let us know if we can be of further assistance. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Pw43
from Moreno valley, CA.
Verified Purchase:Yes
Having upgraded from epson bulb projection, the picture is absolutly eye poping. Love the fact that the apps are intergrated in the device.
Hoping it serves me as many years as my previous proector.
Hoping it serves me as many years as my previous proector.
Pros: ease of use, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hector253
from Bronx, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great update to my 7-year-old BenQ DLP projector. The picture is amazing, even in a semi-lit room. The color pop and the laser light source is incredible. The projector turns on within seconds. Here are a few minor setbacks. No trigger for the screen, sometimes the HDR setting look washed-out, no matter how many times I try to correct it. Overall, a great upgrade for my home theatre.
Pros: ease of use, Quality, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Bobby Lee
from Houston, TX
Verified Purchase:Yes
Had to have unit shipped in for consecutive years for dead pixels. 2nd time the unit was not repaired, but given a pro rated refund. For the money that was spent for the initial purchase it is beyond disappointing.
Quality
1
Features
3
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 13, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
Dead pixel… otherwise great…
on April 7, 2023
Posted by: snell_ra
Dead pixel after only 700 hours, literally 1 month after the 1-year warranty expired. I would expect video issues after 15,000-20,000 hours.
The picture is wonderful, but I am extremely disappointed by this.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 9, 2023
We're sorry to hear about the inconvenience you have experienced. We assure you that your review is considered and does not go unnoticed. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Shaunpete
from Brooklyn, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great projector. Pros: great, crisp picture, silent operation, quick power up and shutdown. Cons: heavy, large, "smart tv"-like interface not necessary since most people use standalone media players. Focus lever is stiff, would prefer to change focus using remote.
Pros: ease of use, Quality
Quality
4
Features
4
Value
4
Response from lg.comBy Christian Jimenez, LG Social Media, March 30, 2023
Hi, thanks for your detailed review for your LG 4K UHD Laser Smart Home Theater Projector. Thanks for mentioning the features that make this projector work for you, including the crisp picture and silent operation. Regarding your cons, we'll take those into account as we create future generation models. We're a continuously innovating company that's always seeking to improve customer satisfaction. In the meantime, should you need support, you can contact us via chat or phone support: https://www.lg.com/us/support/contact. ^Chris
Written by a customer while visiting lg.com