Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Samsung 22
on January 30, 2023
Posted by: Jenny
I have had nothing but problems since I bought this phone second day it says I have a virus and I couldn't get help.
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Jenny,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good, except battery life
on January 30, 2023
Posted by: CindyVA
from Kissimmee, FL
Expertise:Expert
Everything is good, except battery life!!! A brand new phone and the battery barely lasts me a day!!! Crazy!!!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of Money
on January 31, 2023
Posted by: Vich
from San Diego
Expertise:Intermediate
Battery drains like crazy and need charger all times.
Useless phone would not recommend to enemy if any
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Vich,
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, we value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy This Phone
on February 1, 2023
Posted by: Phone Junkie
DO NOT BUY. PIECE OF JUNK! VOICE MAILS HAVE TO BE DOWLOADED EVERY TIME. OURGOING PHONE CALLS KEEP RINGING AFTER CALL ENDED. BATTERY IS LITERAL GARBAGE.
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be helpful concerning the battery life of your device. Please reach out to Samsung Support, also below, for assistance with your voicemail and calls continuing to ring. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy continues
on February 1, 2023
Posted by: Anonymous
from Nashville, Tennessee
Expertise:Expert
I have carried Samsung smartphone devices for years. The S22 is a welcome new addition to my galaxy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
GS8 was better
on February 7, 2023
Posted by: Brian
I don't think this G22 is anywhere near as good as my GS8 was. The touch screen is not as accurate or sensitive. I would rather have my old phone back.
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Brian... Thank you for your feedback on the Samsung Galaxy S22. We value your input as we continue leading the charge on innovation. I've attached a link that should help concerning the touchscreen of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Touchscreen issues on a Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Touchscreen issues on a Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
bad design
on February 8, 2023
Posted by: lumpy
got this two weeks ago, it has no port to plug in my headphones. very bad situation
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22. We value your thoughts as we continue to lead the charge on innovation. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please reach out to Samsung Support, also below, if you need any assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Altitude pressure issues, causing crackly spkr
on February 10, 2023
Posted by: Pilot1
I purchased 2 of these, phone takes great pictures, size of phone is good, BUT the PROBLEM I have encountered is: when phone goes from high altitude to low altitude, it has crackly, distorted speaker sound, can not hear the caller. This issue is well documented on their own "Samsung Community Forum" site. Don't understand why they have not recalled all of these phones for repair! The temporary fix is to remove the sim card tray, to release the pressure inside phone, then replace the sim tray. A lot of videos on youtube about this exact issue. I would not purchase this phone!!!
Response from Samsung USBy Bethany, Social Commerce, February 13, 2023
Hi Pilot1... Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Support below, please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US