Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Don't do it. Battery life is bad
on January 4, 2023
Posted by: Wishihadnt
from Alabama
Expertise:Intermediate
Battery life is terrible... too small.. liked my other Samsung much better
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. Your critiques is important to us as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your critiques is important to us as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Put it back, please?
on March 14, 2023
Posted by: toneAi
[This review was collected as part of a promotion.] The overall functionality of the S22 5G it great for the most part. The only thing I do not enjoy is that fact that Samsung has decided to become more like Apple, in the sense of doing away with external storage space.
I have a 256 gb S22 5G. In my S20 5G, my external storage alone was 256 gb. I do NOT like, nor subscribe to streaming services. I keep entire "albums" as far as music on my phone. As well as exercise programs with videos and the like.
Now, I have to make sure that I do not "bloat" my device so as to not "slug" my OS.
Could you PLEASE put back the external storage?
I have a 256 gb S22 5G. In my S20 5G, my external storage alone was 256 gb. I do NOT like, nor subscribe to streaming services. I keep entire "albums" as far as music on my phone. As well as exercise programs with videos and the like.
Now, I have to make sure that I do not "bloat" my device so as to not "slug" my OS.
Could you PLEASE put back the external storage?
Written by a customer while visiting Samsung US
Customer Rating
2
Battery stinks
on February 7, 2023
Posted by: Joanie
from New York
Expertise:Intermediate
Battery life is not long lasting. They need to fix the battery problem
Response from Samsung USBy Bethany, Social Commerce, February 8, 2023
Hi Joanie... Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be useful concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
upgrade
on February 7, 2023
Posted by: Xman23
from Tallahassee,FL
Expertise:Expert
Got this a month ago. I love the size and the features of this phone. I see where people say the battery life is not great. I totally disagree. The battery life is exceptional. The camera is great and this phone is a great value. It feels great in my hand is easy to use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I expected
on August 29, 2023
Posted by: Thurston
from Plano, TX
Expertise:Beginner
I bought this phone expecting improved battery life, ease of handling the device, and fast processing. This phone is below expectations in all of those criteria. The phone gets very hot and the storage is not even half full yet. Not to mention the design makes the phone prone to slipping off just about any surface, flat or otherwise.
I've bought nothing but Samsung for a decade or so, and this is the worst phone I've had since the Nokia Lumia. I've actually thought about trading it in.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
2
Response from Samsung USBy Debra, Social Commerce, August 30, 2023
Howdy Thurston,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." The articles are filled with a plethora of tips and tricks to help you resolve what you have been experiencing with your Galaxy S22. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have some free time in your schedule, please take a look at the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature," "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." The articles are filled with a plethora of tips and tricks to help you resolve what you have been experiencing with your Galaxy S22. If you would like further assistance afterwards, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
3
Superb Camera but BAD Battery, Low Max Volume,
on September 29, 2022
Posted by: Fries
from Utah
Expertise:Expert
Man, I really do want to love this phone. It has an extremely good camera (imo, better than any other except the s22U and now iphone 14 pro max), great performance, screen, and looks great. I loved my S6 from a few years ago so I thought I'd love this as much. But...
Battery life is biggest complaint. It's bad right out of the box. I'm scared for how bad it will be after a year or two of usage. I can only make it through the day with low use. My work around is to keep it in power saving mode at all times. That helps a ton and battery is fine, but there are moments I can tell it isn't performing as high because it's in that mode.
Second, audio volume doesn't go as high as my old S6 or my wife's iphone XR. And you better believe I've looked and enabled every setting I can find to increase it (including developer options stuff). It's just not as loud. For most people who don't like blasting music, you probably won't care, but this is honestly a huge con for me, especially in my car. I read a thread that they cheeped out on the audio amp or something? That sounds so stupid for a flagship phone if it's true.
Of course, no headphone jack sucks and I am here to complain. Everyone said it's no big deal, you'll just get used to bluetooth/dongle, etc. But nah, it sucks. Especially because battery life is low. I've had a few times I had to choose between charging OR listening to music. And no I don't want to have to ALSO carry around a double dongle. And yes, I DO have wireless headphones, but I don't like using them all that much, plus I have to worry about keeping them charged too.
I just bought this 4 months ago, but I'm already back on the market looking for something better. Maybe the new Sony 5 IV or Asus phone? Tbh I'm even considering iphone 14 max bc of how incredibly well rounded it is, but I really don't want to switch to IOS (plus, still no headphone jack lol).
Hate to give the s22 a 3/5 stars, but that's its reality.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Fries,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be of help regarding the battery life, and the audio of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Sounds, vibrations, and notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we strive to innovate and improve on our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be of help regarding the battery life, and the audio of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Sounds, vibrations, and notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Eh... not a fan
on January 3, 2023
Posted by: Ashley
from Buffalo Ny
Expertise:Intermediate
Bought 6 weeks ago. I personally hate that the buttons are all on the right side of the phone. I'm sure it's great for left handed people but I find taking a screen shot very difficult as you have to push the lower 2 buttons together. The battery life is not great. Phone lasts about as long as my S10+ that was 3 years old. Overall I am not impressed and may possibly switch from this phone as soon as I can. Kinda sad because I've been a Samsung user for many many years.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Ashley,
Thank you for your review of the Samsung Galaxy S22. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I’ve attached a link that explains multiple ways you're able to take screenshots, such as via palm swipe, button combinations, S Pen, Bixby and more. Also, some links to help elongate the battery life of your device. Please feel free to reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your thoughts as we continue to bring our consumers the best in design and functionality. I’ve attached a link that explains multiple ways you're able to take screenshots, such as via palm swipe, button combinations, S Pen, Bixby and more. Also, some links to help elongate the battery life of your device. Please feel free to reach out to Samsung Support if you need any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Really disappointed!
on January 10, 2023
Posted by: Julies
from Charleston SC
Expertise:Expert
Bought 2 weeks ago problems already: battery over heating occasionally; unwanted text delete options screen popped up and froze on phone; when typing (text/email) frequently reverts to that Ap home screen.
Really disappointed! 5 software updates have been accepted since purchase. Anticipate having to replace.
Really disappointed! 5 software updates have been accepted since purchase. Anticipate having to replace.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 11, 2023
Hi Julies,
Thank you for your feedback on the Samsung Galaxy S22. Your opinion is welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the temperature of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. Your opinion is welcomed as we aim to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the temperature of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US