Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Great features
on January 24, 2023
Posted by: Shend
from Kosciusko, MS
Enjoying my S22+! Looking forward to getting the next one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone except the short battery life
on January 24, 2023
Posted by: Ash2023
I like the galaxy phones. Its pretty basic and easy to use. The only thing that sucks is the battery life. I had my old galaxy for 4 years so of course the battery was getting old. This new model however holds poor batter life just the same. It was a shock to get a new phone and the battery situation didn't improve
Written by a customer while visiting Samsung US
Customer Rating
3
A Downward Trend
on January 25, 2023
Posted by: cbrown2300
from North Richland Hills, Texas
Expertise:Expert
Battery drains fast. The phone will never lay flat, the camera lens area has a plastic ridge. No 3.5mm jack. Ear buds pretty much the norm. Never liked the Bixby button.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 25, 2023
Hi Cbrown2300,
We appreciate your review of the Samsung Galaxy S22. Your assessment is valuable as we strive to bring our consumers the best in product design and functionality. I've attached some links that should be aide with the battery life of your device. Also, some links that show how to customize and turn off Bixby. Feel free to reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Customize the Side key or Bixby key on your Galaxy phone (samsung.com)
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
We appreciate your review of the Samsung Galaxy S22. Your assessment is valuable as we strive to bring our consumers the best in product design and functionality. I've attached some links that should be aide with the battery life of your device. Also, some links that show how to customize and turn off Bixby. Feel free to reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Customize the Side key or Bixby key on your Galaxy phone (samsung.com)
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Galaxy S22!
on January 25, 2023
Posted by: WhitneyMyLove
from Grand Rapids, MN
I needed a phone with lots of storage and a good camera; Samsung really delivered! Before I made my purchase, I shopped around for other brands and decided this was the phone for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
on January 26, 2023
Posted by: Conny
from Saint James, NY
I bought my new cellphone almost a month ago. I'm very pleased with this purchase.
Written by a customer while visiting Samsung US
Customer Rating
5
An overall great device
on January 26, 2023
Posted by: Kitsune_Z
from West Lafayette, IN
Expertise:Intermediate
I bought this device a year ago. I love the squared design aspect of the S22. The sharp edges of the camera bump may cause some uncomfortable if holding the phone in a certain way. I didn't use the phone excessively. Therefore, the battery life is still good even after a year of usage (for an average of 3-4 hours of screen-on-time per day). The system algorithm is still showing me more than 22 hours of usage with a full charge. The camera and the processing power are more than enough for daily use, but one can definitely feel the heat after half-hour of the video calls. Overall is a decent purchase for me with all the extra credits and trade-in values.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a good phone
on January 26, 2023
Posted by: Ian P
from Spring Hill, FL
I have had the Galaxy S22+ for about 3 weeks now and so far I like most of what the phone has to offer. The screen is crystal clear, it is really fast, and I am just learning how to use some of the features such as split screen which is really cool. Despite what many have said the battery life has been really good. I watch a lot of YouTube and other videos and I have battery left at the end of the day!
There are 2 items that I have found so far that denote the reduction of 1 star from the review, those are the finger print unlock function and the bottom speaker. To put it politely, the finger print scanner is just terrible, rarely ever works. I have deleted my finger print and performed the process again, turned up the increased touchscreen sensitivity, and still works terribly. This is very disappointing as I use that function on most all apps that require security. I previously had a Pixel 3xl, which is a 4 year old phone, and that fingerprint scanner worked flawlessly which makes this that much more disappointing.
Concerning the speaker, the bottom speaker will randomly sound like the speaker is blown. From my opinion it appears to be a software issue as you can restart the phone and the speaker works perfectly again. From some research I have done this has been an issue since the phone was originally released in 2022. I would think that Samsung would have been able to create a patch for this by now.
Overall I am so far satisfied with the phone and would recommend it if you are willing to deal with the few downfalls of the phone.
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Underwhelmed
on January 27, 2023
Posted by: KevinInPC
from Columbus, OH
Expertise:Expert
I'm in the probationary period with a first time Samsung product, and with more use I'm getting more convinced to return it and get another brand:
- 4 system updates within 24 hours of receipt
- I set up biometrics at the start, and after the 4th system update, I had to set it up again as it wouldn't recognize the fingerprints. I hope is this isn't a continual annoyance.
- UGLY HOME SCREEN and Samsung expects the solution is get a 3rd party app that give wide storage access to fix what other manufactures do out of the box! I know what the apps are on my home screen. I don't need the names underneath cluttering the screen, and it's unreasonable that Samsung relies on extended app suppliers to fix what should be in Settings.
- the Samsung keyboard is too tall and takes unnecessary space.
- I turned on aggressive spam blocking and am receiving more spam calls than the prior phone. Apparently, I didn't know how good I had it.
- Samsung spams. I avoid apps that pop up adds to buy, why does Samsung think they need to?
- It's been less than a day and I miss my flashlight gesture. Yes, I can get a 3rd party app to do it, but why isn't this built in? Just one more app to add to get on par with more adds :(
- So far the phone is fast, but other manufactures are too.
- 4 system updates within 24 hours of receipt
- I set up biometrics at the start, and after the 4th system update, I had to set it up again as it wouldn't recognize the fingerprints. I hope is this isn't a continual annoyance.
- UGLY HOME SCREEN and Samsung expects the solution is get a 3rd party app that give wide storage access to fix what other manufactures do out of the box! I know what the apps are on my home screen. I don't need the names underneath cluttering the screen, and it's unreasonable that Samsung relies on extended app suppliers to fix what should be in Settings.
- the Samsung keyboard is too tall and takes unnecessary space.
- I turned on aggressive spam blocking and am receiving more spam calls than the prior phone. Apparently, I didn't know how good I had it.
- Samsung spams. I avoid apps that pop up adds to buy, why does Samsung think they need to?
- It's been less than a day and I miss my flashlight gesture. Yes, I can get a 3rd party app to do it, but why isn't this built in? Just one more app to add to get on par with more adds :(
- So far the phone is fast, but other manufactures are too.
All the above is in less than 14 hours and I was asleep 8 of those. Perhaps the underlying hardware is top notch, but the user interface is behind the competition.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi KevinInPC,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in design and functionality. I've attached a link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in design and functionality. I've attached a link to Samsung Support, please reach out to them for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US