Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Great upgrade
on January 8, 2023
Posted by: Kalo
Had about a month now after owning and loving an S7 Active. Soooo much faster, long battery life and generally easy to use. Hope I will continue to love for many years to come!
Written by a customer while visiting Samsung US
Customer Rating
1
Too many problems too list.
on January 10, 2023
Posted by: Butch
from Eatonville, Wa.
Expertise:Intermediate
Since day one of purchasing this cell phone, I have had nothing but problems with it. I truly regret getting the S22 Galaxy
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 13, 2023
Hi Butch,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we strive to innovate and improve on our product design and functionality. As your device is still under warranty, I've linked our warranty department below. Please reach out to them and or Samsung Support for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we strive to innovate and improve on our product design and functionality. As your device is still under warranty, I've linked our warranty department below. Please reach out to them and or Samsung Support for any assistance you might need. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
disappointed
on January 10, 2023
Posted by: chefVa13
from Virginia
Expertise:Expert
I've had it for two weeks now and not a fan. Disappointed! I've owned 3 other galaxies in the past just upgraded from s20+ this one is a step backwards. Love the camera! No problem with that. My issue will echo other reviewers horrible battery and terrible sound. Not only is the max volume too low but it's tinny sounding. When you listen to music or videos they sound awful like they were all recorded in a tin can. This might be my last Samsung.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi ChefVa13,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be helpful concerning the battery and audio of your device. Please reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. We're thrilled you love the camera! I've attached some links that should be helpful concerning the battery and audio of your device. Please reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Discover the Advanced audio settings on Galaxy devices (samsung.com)
Audio stops playing on Galaxy mobile devices or accessories (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful Upgrade
on January 10, 2023
Posted by: Brfeyecare
from Raleigh NC
What a wonderful upgrade! I had been using an S3 for about 6 years and all the new features are amazing.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
It's great minus a few things
on January 11, 2023
Posted by: Raven
from Wisconsin
Expertise:Expert
Got my s22 around Christmas 2022 and although it has great sounding speakers it does not come with a outlet to plug in headphones,oh no that has to be purchased separately. You literally have to buy a little cord adapter thar has a headphone slot at the bottom. I'm not a fan of pod headphones because they fall out of your ears during activity/movement so now I have to purchase a cord. Secondly I'm left handed, guess where every button is on this phone? Right side only! South paws need buttons too Samsung. All that a side the camera is great since I am a photographer it's nice not having to take around camera equipment and still take great photos. The phone did some with a lot of extra (unnecessary) apps which I removed right away because it only takes up space. Overall it's still a great phone I just wish the designing was thought out more before production.
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Miss my S10e...
on January 11, 2023
Posted by: Melanie
I purchased the S22 just before Christmas and it worked fine for a few days and now it wants to install a new update EVERY.SINGLE.DAY. I was fine with the first few updates but really, after two weeks, it still needs updated? That's strike 1...
I traded in my S10e for this phone and even after 3 years of use, the S10e still had a longer, better battery life than this current phone. This is extremely dissapointing! I charge it to 100%, and by the end of the day, it is dead, and I don't use my phone a lot. That was Strike 2....
Lastly, I couldn't send or receive pictures messages to anyone with an iPhone. I tried troubleshooting on my own and it wouldn't resolve it so I ended up spending three hours at Verizon getting that resolved. Strike 3...
I wanted to love this phone but I'm not impressed and would have rather kept my old, cracked screen S10e. I will say that I love the camera. The picture quality is incredible but the subpar battery, the issues with texting (come on Samsung, this Apple/Samsung compatibility issues should be long resolved...) and these annoying updates make this a most regretful purchase.
I wanted to love this phone but I'm not impressed and would have rather kept my old, cracked screen S10e. I will say that I love the camera. The picture quality is incredible but the subpar battery, the issues with texting (come on Samsung, this Apple/Samsung compatibility issues should be long resolved...) and these annoying updates make this a most regretful purchase.
Response from Samsung USBy Bethany, Social Commerce, January 16, 2023
Hi Melanie,
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion because it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Also, since you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion because it ensures we remain innovative with our product designs and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help regarding the battery life of your device. Also, since you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance with your device. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great smartphone!
on January 12, 2023
Posted by: aviliche
from Romania
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone for my wife. I am an iOS user but this phone is just as good, maybe better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great features I don't need, lousy feature I need!
on January 12, 2023
Posted by: Needaworkingphone
I am giving it 1 star because the one feature I like and use the most is bluetooth for streaming to my hearing device. It doesn't work consistently; it keeps disconnecting at random times. Both Samsung and Android don't appear interested in resolving it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance concerning your Bluetooth connectivity. Thank you for being a valued customer.
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Since it sounds as if your device is still under warranty, I've linked our warranty department below. Please reach out to them for assistance concerning your Bluetooth connectivity. Thank you for being a valued customer.
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US