Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Love it.
on December 30, 2022
Posted by: Mariagurl
from ME
Expertise:Expert
[This review was collected as part of a promotion.] Everything I loved about old Samsung, so many new and exciting upgrades and features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Solid phone with some flaws. Get the S22+ instead.
on December 30, 2022
Posted by: javery1201
I got this phone over a week ago and overall, I like it. I haven't had a Samsung phone since the S3 so it's taken me some time to get used to it. One thing I really enjoy coming from the iPhone 13 pro max is the screen size, it's very easy for me to handle with one hand. The camera is great, and I like the customization of the phone.
The only two problems I have with this phone is the battery and streaming music over bluetooth while on wi-fi. The battery dies way too quick for me and I would consider myself a light to average user. When I stream music over wi-fi via bluetooth the music skips to the point where it's annoying. I am able to get it to stop skipping by turning wi-fi off so it's not too bad.
Overall, the s22 is a decent phone. However, I would spring for the S22+ for the increased battery life.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, January 4, 2023
Hi Javery1201,
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We are glad you're enjoying the screen size of your device! I've attached some links that should be help with its battery life. Please reach out to Samsung Support, also below, for assistance with your music skipping and for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. We are glad you're enjoying the screen size of your device! I've attached some links that should be help with its battery life. Please reach out to Samsung Support, also below, for assistance with your music skipping and for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera freatures.
on December 31, 2022
Posted by: Jason
from Plymouth NH, 03264
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had my phone now for a while and I must say it is pretty good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Unreliable
on December 31, 2022
Posted by: kdawn
from Atlanta, GA
Expertise:Expert
I freaking love this camera!
But, the data service is unreliable. I've had THREE S22's now and they all have the same issues.
Overheats
Text don't come in or go out, randomly.
Phone calls don't come in randomly.
I have no idea how many people I've missed communicating with and this is my personal business line.
But, the data service is unreliable. I've had THREE S22's now and they all have the same issues.
Overheats
Text don't come in or go out, randomly.
Phone calls don't come in randomly.
I have no idea how many people I've missed communicating with and this is my personal business line.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi Kdawn,
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the temperature of your device, as well as the missed texts and calls. Please feel free to reach out to Samsung Support, for any further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. At Samsung, your opinion is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the temperature of your device, as well as the missed texts and calls. Please feel free to reach out to Samsung Support, for any further assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
No complaints!
on January 2, 2023
Posted by: Pat G
from Phoenix, AZ
Expertise:Intermediate
After 2 months, I'm ready to write a review. I'm so happy with this phone. The calls sound clear. The pictures are crisp, even at night. My music and videos sound good. I have no complaints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Don't care for it. Would rather have my older S9
on January 4, 2023
Posted by: Casepied
Expertise:Intermediate
I miss my S9. I can no longer use my speakers that are not Bluetooth. No added storage for pictures with a San disk. No blue light filter. You would think a product would get better not worse with less features.
Features
1
Performance
4
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Casepied,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is welcomed as we continue leading the charge on innovation. I've attached a link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Also below are some videos from our YouTube channel that highlight a few features from your new device. Please feel free to reach out to Samsung Support, for any further assistance you might need. Thank you for being a valued customer. -Bethany
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is welcomed as we continue leading the charge on innovation. I've attached a link to a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. Also below are some videos from our YouTube channel that highlight a few features from your new device. Please feel free to reach out to Samsung Support, for any further assistance you might need. Thank you for being a valued customer. -Bethany
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features 👏
on January 4, 2023
Posted by: Anonymous
I bought Galaxy s22+ two weeks ago and I glad to say that, it's a wonderful phone to have.
Written by a customer while visiting Samsung US
Customer Rating
4
Poor screen design
on January 7, 2023
Posted by: Marty
from Cleveland Tn
I've had this for a few weeks and I love it except for one thing it's like all samsung phones I can't get a screen protector to stay on
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
2
Written by a customer while visiting Samsung US