Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Coming from an iphone
on August 2, 2022
Posted by: London
from Pittsburgh
Expertise:Expert
Best decision I've ever made! I love this phones weight and form factor. the iphone is nice and more premium feeling BUT with that comes heft. This galaxy s22 is light and feels good in the hand. Great camera, crisp display, and blazing fast! Oh and don't believe any of the bad battery comments. This phone lasts me all day and I'm a pretty heavy user at the end of my day I had about 57% left (screenshot below) just enough to watch some FREE samsung TV In bed!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Regrets
on October 13, 2022
Posted by: Jbird
from Mitchell, IN
Expertise:Expert
I have had this for about three weeks. I regret purchasing it. It constantly drops calls in spots that my old Samsung S9 never dropped calls in. I have to restart it multiple times a day in order to receive text messages. The internet is slow on it even when I am connected to my fast wifi. I can't get Hulu to play on it without buffering. I never had any of these problems with my S9. I wish I hadn't traded in my S9. Even with a cracked screen, it was waaaay better. The only thing I like about this phone is the purple color.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We value your opinion as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached a couple links that should be of use concerning connectivity and the drop calls you’ve experienced. If you need any further assistance, please feel free to reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung phone has poor signal and cannot use data or make calls
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Quite Happy with this phone
on October 16, 2022
Posted by: PhxAl
I have had the phone for a month now and I am very happy with it. After reading the negative reviews about the battery life and overheating problems I did delete and disable features and apps that I would not use right off the bat. So far we have not had any issues with either the battery or overheating. The camera is amazing and the features to work with the images are great fun
Written by a customer while visiting Samsung US
Customer Rating
2
Below expectations
on November 1, 2022
Posted by: Jk5624
from Ohio
Expertise:Intermediate
I thought I was getting n upgrade for my Note 10+. It was evident that was not the case. The only things that are "upgrades " are: the camera system. Although to the average user the upgrades are negotiable. The other upgrade is the moved the buttons on the right side which makes it easier for a right handed person. It is identical in size to the note 10+. I was hoping for a little bigger screen. The brand new battery lasts just as long as my 2.5 year old note, I was very disappointed that the battery performance was not better. I don't game or stream a lot on it and the battery isn't that great. As an average user there is nothing new or noteworthy that stands out from the not 10+. They also took away the expandable memory slot. The other thing is, you pay so much money for a phone and they can't even supply a cord and wall charger? I hope this helps people make a better choice.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 3, 2022
Hi Jk5624,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached some links that should be of help regarding the battery life of your device. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. You are supposed to receive a USB-C data cable, so if you did not, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached some links that should be of help regarding the battery life of your device. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. You are supposed to receive a USB-C data cable, so if you did not, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is so bad
on January 9, 2023
Posted by: Koshekapoya
from Brooklyn
Expertise:Expert
The phone is good but it is useless since the battery life is so bad it must be at least triple the time as now it's really unacceptable and it must be changes
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Koshekapoya,
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is welcomed as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
My S7 gave me better service
on September 29, 2022
Posted by: Kevin
from Nevada
Expertise:Intermediate
I live 50 mi outside of the closest town. My S7 gave me perfect reception all the way, my S22+ drops calls in 2 different spots. The S22 has terrible battery life and even tho I have tried 2 different cords the charge rate from my car is so slow as to be worthless. I can no longer delete a single message from my texts I have to delete the whole conversation - a feature I HATE!! I am not able to easily transfer photos from the phone to my computer or to text messages .. sometimes it works and sometimes it doesn't...... The button to activate the screen being on the side now requires me to use my entire hand to activate it instead of a single finger .... There's more but I'm tired of writing ... I honestly would have returned this but the store no longer had the S7 I traded in to give back to me ......
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Kevin,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality.
I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any assistance with your text messages. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
NO CHARGERS in box?
on November 29, 2022
Posted by: PAHS
from Washington
Expertise:Intermediate
Just bought 2 samsung S22 for husband and I . There are no CHARGERSD in the box... What gives we have to buy chargers
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 30, 2022
Hi PAHS,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
So disappointed
on June 22, 2022
Posted by: Pinkypeep
from Fisher, WV
Expertise:Intermediate
I have always been an Android phone user and Samsung Galaxy one for a long time now. I had a S9 and wish I would have just kept it. This one is slower and doesn't work near as well as my old phone did. And the battery life is just about as good as my almost 4 year old S9 was. I am truly disappointed in this phone and complain about it daily to my fiance.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US