Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Upgrade from s10
on December 13, 2022
Posted by: Mango
from Brownsville, TX
Expertise:Expert
[This review was collected as part of a promotion.] I bought my S22 a few months ago to replace my s10 (which I had for 3 years prior). I thought I was going to have my s10 for all of eternity, auxiliary port, 4k photo/video, 3 cameras, 4k oled display, fingerprint reader, and of course the infinity screen. I only upgraded because I was told the s10 might be unrepairable, which turned out to be false (just needed a new battery since I've dropped that phone easily 5000times, no exaggeration). I got the s22 because it's the predecessor to my s10, and although I like the snapyness of it, the refresh rate, and the upgraded camera quality, my s22 has felt more of a downgrade. I miss my auxiliary port and there's absolutely no excuse, since the s10 is actually thinner and slimmer, and I've compared them side by side several times to make sure! I miss my 4k display and I miss the iconic Galaxy Infinity screen slightly hanging off the side, which allowed me to see the underglow of notifications when the phone was upside down. If Samsungs s23 is more like the s10 - thinner, auxiliary port, 4k display, and infinity screen - then I'd be the happiest loyal samsung costumer on the planet.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Mango,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We're pleased you are enjoying the camera on your new device! I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We're pleased you are enjoying the camera on your new device! I've attached the link to Samsung Support, please reach out to them if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 14, 2022
Posted by: triciav73
I was a little nervous switching from an iPhone, but decided to try it. It was very easy to learn how to use this phone and I discover new features daily. I love the pro feature on the camera.
Written by a customer while visiting Samsung US
Customer Rating
5
stream and online purchasing
on December 14, 2022
Posted by: jason
from hawaii
Expertise:Expert
I had s22 for 6 months and it been a awsome expirence on android it runs and battery is great game not much different but phone alone is best smart phone I owend to use for all things
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Sadly let down.
on December 14, 2022
Posted by: CourtH
from Indiana
Expertise:Intermediate
Got the s22 at the very end of Sept. The screen is already starting to go out and it glitches all the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi CourtH,
Thank you for your review of the Samsung Galaxy S22. At Samsung, we welcome your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. At Samsung, we welcome your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department as well. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love it
on December 15, 2022
Posted by: Dyounger
from Oklahoma
Expertise:Expert
[This review was collected as part of a promotion.] Awesome phone, best yet! Great performance, smooth opening system. New features
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Very Disappointed
on December 15, 2022
Posted by: hschris
After 1 month I want not impressed at all. Gained 5g, lost SD card lost manuel headphone installation.
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Hschris,
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your assessment is valuable as it ensures we remain innovative and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them. Please feel free to reach out to Samsung Support for further assistance. Thank you for being a valued customer. –Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US
USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery
on December 15, 2022
Posted by: Daiana
from bakersfield, ca
Expertise:Intermediate
After using my s 22 for a couple of months noticed battery draining very fast, i deleted some apps, turn off apps running in the bakcground, trouble shoot, call customer service.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
i need to have my phone charging all day. finally i made an appointment to have my phone fix before warranty expired.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Daiana,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we strive to give our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. As you've already spoken with Samsung Support, I've linked our warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing purchase.
on December 15, 2022
Posted by: Vashita
from Springfield illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] My phone is super practic. And small I like it. Tons of features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US