Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Seriously bad phone with the worst battery life
on October 2, 2022
Posted by: Jamey
Expertise:Intermediate
I went from being underwhelmed with this phone to down right hating it. It's got the worst battery life I've ever had with a new phone. The 5G is spotty at best, it's slow, the 'touch' screen seems finicky. Some of the 'features' Samsung has changed on their phones seems like a big step back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi Jamey,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery consuming
on October 8, 2022
Posted by: Greyjean700
from Los angeles, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] The features on the phone are good and the camera improves when you compare it to the previous modes, it is lighter and more compact which makes it easier to fit in pocket or other places. The one thing that is a major con about this phone is how much the battery drains. I Can literally have my phone on battery saving mode to not have any apps working in the background and amongst other ways to decrease battery use and regardless of the changed the battery will last a few hours without it being in use. If the phone is used at any point, then the battery lasts no more than an hour.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 11, 2022
Hi Greyjean700,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to bring our consumers the best in product design and functionality. We're pleased to hear you are enjoying your phone and the camera! I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
The verdict is not yet in
on April 12, 2022
Posted by: Carl10
from Conyers, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] I previously owned an S9 which worked well overall, but I thought it was time to replace it after nearly 4 years. I really preferred the Z-fold but it was overpriced. After seeing an ad for the new S22 I decided to get one. After finally receiving it (delayed by several weeks) and using it, I found that the battery life wasn't as good as expected. For a brand new device, I spend too much time charging and recharging it. Response times are decent but not exceptional. Graphics and camera are nice though.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Debra, Social & Commerce, February 8, 2023
Hello Carl10, thank you for taking the opportunity to review your Samsung Galaxy S22. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences when they use our products. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship, linked below. The battery of the Galaxy S22 intelligently adapts to how you use your phone, so it lasts beyond 24 hours. Keep in mind that actual battery life varies by network environment, features and apps used, frequency of calls and messages, number of times charged, and many other factors. When you have some free time, check out the links that I have provided below to help you optimize your battery life. If you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra
smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on August 30, 2022
Posted by: Vaqhgsfwvidj
It's one thing after another with this phone. Horrible battery and it gets really hot. A waste of money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 31, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links below that will help concerning the battery and keeping your device at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valuable customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links below that will help concerning the battery and keeping your device at its normal temperature. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valuable customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Very disappointed in new S22
on March 17, 2022
Posted by: Spud87
from Pickford, Michigan
Expertise:Intermediate
I purchased the new S22 and gave up my S8 active and I am now very disappointed.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
The first thing I noticed was No MicroSD
slot, I take a lot of pictures and videos, this is unacceptable. The next day I realized there was No headphone jack, again this is unacceptable for us that like using headphones rather than ear buds and the final nail in the coffin they didn't even include a charger in the box. VERY DISAPPOINTED. I have had Samsung Galaxy phones since the beginning.
Features
2
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out for battery
on April 21, 2022
Posted by: rockybike21
from Minneapolis
Expertise:Intermediate
I "upgraded" from the s21 and the battery just sucks. I really miss my s21.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rockybike21,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for your recent experience, as the battery life drains quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430269
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Trash
on June 22, 2022
Posted by: Kklay
from Virginia
Expertise:Expert
The battery sucks compared to my s20+ and its bulky like an Iphone when put in a case. Very disappointing galaxy.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Not a big fan
on June 30, 2022
Posted by: Kwagner
I've owned many galaxy phones throughout the years, and didn't think to do any research on this phone (Samsung Galaxy S22) having been more than pleased with all of my past galaxy phones. That was my first mistake. I couldn't tell you the last time I owned a phone with such a poor battery life. I had to purchase a car charger so I ensure I have a phone whilst driving lest anything happen on the road, which brings me to my second major issue with this phone. Overheating. I was coming home from a doctor's appt and had my GPS pulled up as I'm not terribly familiar with the area my appt was in. My phone, on the drive home over heated to the point that Google maps was malfunctioning on my device and I ended up getting lost on my drive home, and it was incredibly stressful. I am considering selling this phone to get a new one after having this phone for a whopping 3 weeks. I was going to do a trade in for the S22 ultra, but it looks like the S22 is not eligible. Definitely disappointed with this model.
No, I would not recommend this to a friend.
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. If you believe that there is an issue with the device, then we would recommend reaching out to Samsung Support. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US