Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Very disappointment
on November 15, 2022
Posted by: carlosq52
I purchase this phone for my wife and the battery las only 3 days without used.
My phone that is a replacement two times is getting hat and I drawing the battery even a have connect to my car. Very disappointed that I going to call the company that I brought the phone to see if they have any solution to this problem.
My phone that is a replacement two times is getting hat and I drawing the battery even a have connect to my car. Very disappointed that I going to call the company that I brought the phone to see if they have any solution to this problem.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hello Carlosq52,
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we welcome your opinion as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life, and temperature of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22. At Samsung, we welcome your opinion as we strive to innovate and improve on our product design and functionality. I've attached some links that should be of help regarding the battery life, and temperature of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
Super disappointed
on November 16, 2022
Posted by: Jamie
from Rush city mn
This phone is a not the best one I have had new by far. The battery life does not last all day and I am not one to watch movies on it. Example I have been on my phone for 35 min sending messages and I'm down 88%. I I have to charge it at least once a day. I use it for work so it's very frustrating it won't hold a charge.
It's constantly freezing up on my apps so I need to restart it a few times a week. My txt messages is doubles some words so I'm am always going back to delete the extra word.
I'm just super disappointed. I have always had Samsung and this phone is my least favorite by far. But I'm in a contact so I can't get rid of it.
I will say the camera takes great pictures! Best camera I have had on a phone.
I will say the camera takes great pictures! Best camera I have had on a phone.
This phone would be fine if you don't use many apps and are not on it alot.
I know Samsung can do better!!
I know Samsung can do better!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hi Jamie,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. We're thrilled you agree we have best camera! I've attached some links that should help with your apps freezing. Also, it sounds as if your device is still under warranty, so I've linked that below as well. Please reach out to them, and or Samsung Support, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we strive to remain innovative and improve on the functionality and design of our products. We're thrilled you agree we have best camera! I've attached some links that should help with your apps freezing. Also, it sounds as if your device is still under warranty, so I've linked that below as well. Please reach out to them, and or Samsung Support, for further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Reminds me of the SG S9
on November 16, 2022
Posted by: Cindy
I traded in my Galaxy s9 for the s22 as an upgrade. I was really hoping that I'd love it as much as my s9 because the s9 was the best phone I have ever owned from Samsung. The s22 has a better camera quality and overall appearance. Its also fast and has no lags. I create videos and social media content. Great focus and vibrant colors. I have no complaints other than missing my s9 which I owned for almost 5 years. I hope the s22 stays with me that long as well. It does overheat if used constantly (my s9 did not do this). Other than that, I really like this phone and think I can love it as time progresses.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features great camera for sure.
on November 16, 2022
Posted by: Kimber1
from Ordway, Colorado
Expertise:Expert
I boughtmy s22+ 2 months ago and no problems what so ever! I nust love it and i will recomend it to everyone i know. Its absolutly 5 stars. Thank you
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Glitches in phone
on November 17, 2022
Posted by: Steve Rob
from Wisconsin
Expertise:Intermediate
I bought this phone a month ago. It is very glitchy. Meaning my "media app keeps shutting down" is the error message I keep getting when using camera or screen shot. I have clear all my opened pages for anything to work... the camera seems to have so many features the software can't work smoothly...
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hi Steve,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning your app shutting down, and to help with the camera. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Issues with Camera app on Samsung phone or tablet
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help concerning your app shutting down, and to help with the camera. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Issues with Camera app on Samsung phone or tablet
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible Blue Tooth
on November 17, 2022
Posted by: Bad BT
from Delaware
Expertise:Expert
I bought this 3 days ago, traded in a Galaxy S10E. The S22 is a faster phone but I am not very happy with the blue tooth connections. Now I can't listen to my Spotify or SiriusXM on my radio in my boat while fishing. Very disappointing. Need to fix this problem.
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. We are glad you're enjoying the speed of your new phone! I've attached a link that should be of use concerning your Bluetooth connection. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your critiques as we strive to innovate and improve on our product design and functionality. We are glad you're enjoying the speed of your new phone! I've attached a link that should be of use concerning your Bluetooth connection. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Can't connect a Bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
on November 18, 2022
Posted by: Enotsnivel
from Montclair NJ
Expertise:Expert
I am VERY disappointed that Samsung took away the the option to put a micro SD card in to add memory.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as we strive to continue to improve on our product design and functionality. Regarding its storage, there are a couple options available for the Samsung Galaxy S22: 128 and 256GBs. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We appreciate your opinion as we strive to continue to improve on our product design and functionality. Regarding its storage, there are a couple options available for the Samsung Galaxy S22: 128 and 256GBs. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery drains fast
on November 18, 2022
Posted by: Onmyphoneallday
from Arizona
Expertise:Expert
For the most part I like it, but the battery dies way faster than my 2 year old phone I was using. I am on it a lot throughout the day, because I'm bed-ridden quite often, but for a new phone, I expect a better battery.
Features
5
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22. We welcome your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22. We welcome your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US