Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Awful phone
on November 10, 2022
Posted by: jeff
from New York
Expertise:Expert
I bought this 8 months ago and is now defective do not buy it
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 10, 2022
Hi Jeff,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I've attached a link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty, so I've attached a link to our warranty department. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
1 Star
on November 13, 2022
Posted by: Billy Bob
from Denver, Colorado
Expertise:Intermediate
I've had this phone for 4 months and it is a real let down. The "fast charge" is only fast because the battery life is horrible. And know they taken out the standard headphone jack. They say it's so you will use wireless but shouldn't that be up to me, the consumer? I hate wireless and I don't feel like having to buy another product to listen to music should be considered a feature, it's just a downgrade. The only "upgrades" on this could be the screen and camera, but with the price point, problems and straight up deleted features its a major let down. very disappointed. Unless you need a good camera don't get this phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hi Billy Bob,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Regarding the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them as well. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Regarding the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below for them as well. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Too many ongoing snags. Samsung provides outdated.
on November 13, 2022
Posted by: PARCY
from CENTRAL OREGON
Expertise:Expert
Far too many issues from day one. Issues with texts nit being sent. Issue with voice mail. Battery life extremely poor. Too many steps to retrieve and save voice-mail. This phone feels like a 2008 device
Features
3
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Parcy,
Thank you for taking the time to review the Samsung Galaxy S22. Your opinion is valuable as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with your texts and with elongating the battery life of your device. Also, it sounds as if your device is still under warranty, please reach out to our warranty department for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. Your opinion is valuable as we strive to innovate and improve on our product design and functionality. I've attached some links that should help with your texts and with elongating the battery life of your device. Also, it sounds as if your device is still under warranty, please reach out to our warranty department for assistance as needed. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 13, 2022
Posted by: Trin
I've had this phone for about 2 months now and I can say it's worth the upgrade.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life absolutely sucks!
on November 14, 2022
Posted by: JB283
from Utah
Expertise:Expert
1 year of use. I hate this phone! The battery wont last 8hrs (never has). My phone crashes constantly and it has become extremely slow and glitchy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi JB283,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist with the speed, battery, and with the crashing you've experienced. Also, it sounds as if your device is still under warranty, so I've added that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
App is crashing or not working on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that will assist with the speed, battery, and with the crashing you've experienced. Also, it sounds as if your device is still under warranty, so I've added that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
App is crashing or not working on Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Frustrating phone
on November 15, 2022
Posted by: MadAli
from New Hampshire
Expertise:Intermediate
I recently had to update my phone which was an S8, and I had The Choice of buying a Samsung S22 Or a Google phone. I went with Samsung because it is what I was familiar with. I have to say I absolutely do not recommend. The talk to text is so so much worse than on my old device, constantly spelling words wrong, using the wrong tense and capitalizing words for no reason at all. I'm using talk to text right now. Also I find it irritating that it's a 2 step boot up process from powered off, I want to be able to just turn on my phone And have it be on and ready to use and not have to also unlock my screen and wait for all the things to come together. Additionally, I've had this phone for under 6 months and a martygetting notifications about problems with the charger when I plug it in period I drop calls a lot with this phone, Wi-Fi is almost always shotty and I just think it totally sucks compared to previous models. I have to say I'm extremely disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 18, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we aim to innovate and improve on our design and functionality. I've attached some links that will help with the dropped calls and Wi-Fi connection. Also, it sounds as if your device is still under warranty, so I've attached that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Send text messages with Bixby Voice on your Galaxy phone (samsung.com)
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. Your feedback is valuable as we aim to innovate and improve on our design and functionality. I've attached some links that will help with the dropped calls and Wi-Fi connection. Also, it sounds as if your device is still under warranty, so I've attached that below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Send text messages with Bixby Voice on your Galaxy phone (samsung.com)
Dropped calls on a Samsung phone
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
on November 15, 2022
Posted by: Dawn
from Denver
Expertise:Intermediate
Had new 22 about a month now. Screen is larger than my old phone so that's great. BIG DOWN SIDE is the battery drains quick. I am an Uber driver and even when I keep it plugged in while driving, it just drains. I'm lucky if I get 4 hours in before it dies. Really regretting making the change. Very disappointing Samsung, I expected better.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 16, 2022
Hi Dawn,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Works ok the battery. Life is disappointingly poor
on November 15, 2022
Posted by: Moxie
from Heart of Texas/CenTex
Expertise:Expert
All in all OK. I bought it for the 5G, and that’s been nifty, but I am puzzled and disappointed in the battery life. There is a Samsung galaxy 812 at work that I will charge to 100% and when I come in the next day it’s still at 100%. (Obviously it doesn’t get used much.) my galaxy S 22 on the other hand is usually discharged around 50% in the same time period. I can’t rightly figure that out, but it doesn’t seem quite right.
Hey, it’s The phone. The gadget does the gadget things and I’ll use it as long as it’ll work. These things are too stupid expensive to replace any sooner than you absolutely are forced to!
Hey, it’s The phone. The gadget does the gadget things and I’ll use it as long as it’ll work. These things are too stupid expensive to replace any sooner than you absolutely are forced to!
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US