Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Very disappointed!
on November 3, 2022
Posted by: Senior LV Lady
from Las Vegas, Nevada
Expertise:Intermediate
I bought this after I messed up my Galaxy 7S and boy, do I have buyer's regret.
I have had to call Samsung several times since I received it.
I couldn't even answer the phone as there is no instruction booklet.
My frustration level is off the charts. If you are a senior, like me, and have limited electronic experience, then this is not the phone for you.
Even trying to submit this review is an overwhelming task as there was no way for me to preview this review and I had to redo it completely. Evidently Samsung does not believe in the old adage, that if "it's not broken, you don't fix it!"
One star was the lowest rating that they allow you to submit, however even that's one star too many.
I have had to call Samsung several times since I received it.
I couldn't even answer the phone as there is no instruction booklet.
My frustration level is off the charts. If you are a senior, like me, and have limited electronic experience, then this is not the phone for you.
Even trying to submit this review is an overwhelming task as there was no way for me to preview this review and I had to redo it completely. Evidently Samsung does not believe in the old adage, that if "it's not broken, you don't fix it!"
One star was the lowest rating that they allow you to submit, however even that's one star too many.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. I've attached a link that will help you become better acquainted with your new device, also a link to get to your user manual. However, I left the instructions below on how you can access it from your phone as well! Please reach out to Samsung Support if you need any assistance and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Got a question? Just check the user manual right from your phone.
On your phone, navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific.
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as it ensures we remain innovative with our product designs and functionality. I've attached a link that will help you become better acquainted with your new device, also a link to get to your user manual. However, I left the instructions below on how you can access it from your phone as well! Please reach out to Samsung Support if you need any assistance and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Got a question? Just check the user manual right from your phone.
On your phone, navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific.
Written by a customer while visiting Samsung US
Customer Rating
4
Getting use to the new programs.
on November 3, 2022
Posted by: The Dude
Expertise:Intermediate
My phone before the S22 was the S8, I was very content with this model. The screen eventually started to fade away and change color. So, it was time for an upgrade, after being accustomed to the S8 it took me awhile to understand the upgraded S22, some which I do not care for. This is why I only gave this phone a (4) star rating. Also, one thing I do not care for is with my text messages. Before with the S8, I was able to pick which comment I wanted to delete, now with the S22 when I want to delete some of the messages, it's all or nothing. I do not want to delete the entire messages, so I'm stuck with keeping all of them; what's up with that? Otherwise, the S22 seems to be a good model and I'm content with my purchase.
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone!
on November 4, 2022
Posted by: Valinny5710
I bought this a month or so ago. The size of the screen is amazing. The battery is long lasting but the best part is this CAMERA!!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Luv the camera so clear and crisp.
on November 5, 2022
Posted by: BMF312SS
from Rushville,Ind
Great phone probably the best I've had yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life
on November 6, 2022
Posted by: Waldo
The battery on this the S22 is horrible. And that's compared to my old S20 FE. Just now it's been off the charger for 30min and the only this it has done is the alarm went off and it's already down to 96%
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Waldo,
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your opinion is valuable as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Almost there...
on November 7, 2022
Posted by: Haverdy
from San Antonio, TX
Expertise:Expert
Overall, I really love this phone. The camera quality is amazing and Selfie camera is sharp!
ONLY issue would be the vibration motor that they replaced from the S10+
I miss calls/messages almost all the time now. If they were to fix this issue with newer models, the phone would be perfect in my opinion.
I miss calls/messages almost all the time now. If they were to fix this issue with newer models, the phone would be perfect in my opinion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
on November 10, 2022
Posted by: Theo
from Hawaii
I've had it for about a month, like the feel, love the new little things to the apps.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on November 10, 2022
Posted by: Michael
from Alabama
I bought the Galaxy S22 Ultra six months ago. It takes good picture and it has a lot of features. It hold a charge for about 19 hours if I watch 2 to 3 movies. If I don't watch movies I get about two day out of a charge.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US