Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Extremely Disappointed
on October 17, 2022
Posted by: Unhappy
from New York State
Expertise:Intermediate
Don't like how some of the old features were "modified", and several of the features on my Galaxy 7 that I liked have been done away with. I don't that I will be getting another Samsung phone in the future.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 18, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some videos from our YouTube channel that showcase just a few of the amazing features of your new device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy S22: Wildlife Photography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: #MakeNightsEpic with Discovery | Samsung
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached some videos from our YouTube channel that showcase just a few of the amazing features of your new device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy S22: Wildlife Photography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: #MakeNightsEpic with Discovery | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth the money
on October 18, 2022
Posted by: Samsung user
I've had this phone a month and it overheats. Battery doesn't last and I constantly lose service. It'll display 4g lte 3 bars and you won't know that you aren't getting texts and are unable to receive calls
Response from Samsung USBy Bethany, Social Commerce, October 20, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of use concerning your connection, battery and with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of use concerning your connection, battery and with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Decent replacement for my Samsung Galaxy S10
on October 19, 2022
Posted by: Cathy H
Overall, I am happy with this phone. I had been using a Galaxy S10 for several years and was constantly having to recharge the battery. I thought a new phone would resolve this problem, but unfortunately the S22 battery life is not as improved as I would have hoped. I am able to charge it quickly with the charging cable that came with (although I'm not thrilled that I had to buy a new adapter due to the different plug-in size). I love the improved fingerprint recognition (vs. the one on the side of the S10 that rarely recognized my fingerprint) and the speed of loading stuff is great. The size is similar to my old phone, so it fits into all the same places in my purse that the old one did.
Written by a customer while visiting Samsung US
Customer Rating
1
overall this phone is horrible and i love samsung
on October 19, 2022
Posted by: mindrbznss
from california
Expertise:Intermediate
this phone is absolutely horrible. it gets extremely hot after just using it for maybe 5 minutes. WHEN PLUGGED IN TO CHARGE IT GET WAY TO HOT. Cant get text messages sent out for crap unless it is to the main person on the same account. no room for an sd card. cant use wire headphones because there is no where to plug them in they have to be bt only. although the pictures come out clear you have no filter or edit options but the normal boring ones.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 21, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that will help with temperature and not being able to send text messages. Concerning headphones, if you are wanting some to plug in, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below to both below. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Keep your Galaxy device at its normal operating temperature (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Thank you for your review of the Samsung Galaxy S22. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached some links that will help with temperature and not being able to send text messages. Concerning headphones, if you are wanting some to plug in, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You can also purchase Type-C Headphones. I’ve attached links below to both below. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Keep your Galaxy device at its normal operating temperature (samsung.com)
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Written by a customer while visiting Samsung US
Customer Rating
1
Total Crap
on October 20, 2022
Posted by: SillyTilly
This is the dumbest smartphone ever. I had 1 for 5 months. It started out OK but the apps started dropping one by one. Then I got a replacement phone which lasted 12 hrs before it got stuck in a loop. Followed by the 3rd phone. This phone is also trash but I give up.
Response from Samsung USBy Bethany, Social Commerce, October 21, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to our warranty department, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to our warranty department, attached below, for further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 21, 2022
Posted by: Empress
from Fort Lauderdale Fl
Expertise:Expert
So far so good, no complaints, love the picture quality
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Battery Life
on October 21, 2022
Posted by: Amanda
from Philadelphia, PA
Expertise:Intermediate
I want to preface that I have owned several Samsung phones, I have Samsung televisions and a laptop. I bought this S22 as an upgrade and it has become increasingly disappointing. The battery life is just not reliable, at all. It will drain from 25% to completely dead within an hour. It's really not safe to have this kind of poor performance in a phone battery. Based on other reviews I am not alone in this. It is frustrating to have to have the phone on a charger in the car, at home and at work to make it through a 10 hour day. Enormous regret in buying this phone. Will have to look into external battery options but really wish I could return it.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hi Amanda,
Thank you for feedback on the Samsung Galaxy S22. We value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help extend the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for feedback on the Samsung Galaxy S22. We value your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help extend the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
First impression
on October 21, 2022
Posted by: MissingMyOldPhone
So far, I miss my old phone. Right of out of the box it was disappointing. I ordered the Sky Blue so that my phone would stand out a little bit. It is an ugly dull grey--I thought they sent me the wrong phone, but the actual gray one has a different bezel around the camera lens. Maybe the sky over the factory is polluted?
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value your opinion as we strive to bring our consumers the best in design and functionality. I've attached a link to some cases with a variety of colors you can choose from. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value your opinion as we strive to bring our consumers the best in design and functionality. I've attached a link to some cases with a variety of colors you can choose from. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US