Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Great phone
on July 15, 2022
Posted by: Rut Tut
from GA
Expertise:Intermediate
Camera is awesome. Haven't had a single problem. Fast
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 16, 2022
Posted by: KENR
from Atlanta
Expertise:Intermediate
I bought this two weeks ago and glad I did for a replacement.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not that good
on July 18, 2022
Posted by: Not pleased
from Colorado
Expertise:Intermediate
This phone has poor reception and even after I have closed many worthless apps, the battery still drains in 1 day.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a few links that should be of help concerning the battery, also one regarding connectivity. If you need further assistance please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a few links that should be of help concerning the battery, also one regarding connectivity. If you need further assistance please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good so far
on July 20, 2022
Posted by: LDG911
from san juan tx
Expertise:Expert
I bought this a month ago to replace my Galaxy Note 20 Ultra 5G which started melting the cover due to battery heating. This one seems good so far. My note 20 was 15 months old and 3 months out of warranty when I had the problem.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Written by a customer while visiting Samsung US
Customer Rating
2
Speakers Broken First Week
on July 22, 2022
Posted by: 4PeteSake
from Phoenix, AZ
Expertise:Expert
I updated from an S8 to an S22+ and was looking forward to a great new phone. After one week the speakers died. I could not hear any audio neither in speaker or normal mode. In addition, I find the phone very slippery making it easy to drop and it can slide off a surface rather easily.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as we strive to bring our consumers the best and most innovative products. I've attached a link to some cases for your device. Having a case on will allow you to better grip your Samsung Galaxy S22, as well as offer protection. It sounds as if your device is still under warranty so I've attached the link to the warranty department below as well please reach out to them regarding your speakers. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/smartphones/galaxy-s22/accessories/
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as we strive to bring our consumers the best and most innovative products. I've attached a link to some cases for your device. Having a case on will allow you to better grip your Samsung Galaxy S22, as well as offer protection. It sounds as if your device is still under warranty so I've attached the link to the warranty department below as well please reach out to them regarding your speakers. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/smartphones/galaxy-s22/accessories/
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great fixtures but major flaws
on August 1, 2022
Posted by: Nebula
from Maine
Expertise:Intermediate
I got it about a month ago and right from the getgo it started having malfunctions. I don't receive phone calls and often it's hard to call out. It won't keep the network going. My husband has the same provider and has no problem with signal where I do.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Nebula,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we innovate and improve on the design and functionality of our products. I’ve attached a link below that should be of aide your device not making or receiving calls and one on connectivity. Also, it sounds as if your phone should still be under warranty, so I’ve attached the link to the warranty department as well. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we innovate and improve on the design and functionality of our products. I’ve attached a link below that should be of aide your device not making or receiving calls and one on connectivity. Also, it sounds as if your phone should still be under warranty, so I’ve attached the link to the warranty department as well. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
2
More expensive, less durable
on August 1, 2022
Posted by: Marcus
from NC
Expertise:Intermediate
I've had Samsung phones for a while now. My last phone was the S9. Really liked that phone until after 3 years the battery would get very hot just looking at news. I'm a mechanic and am very careful to not scratch the screen. The S9 screen was very tough. Never a scratch without a screen protector. Got the S22 and was super careful with it. After one week noticed small scratch in the glass. I was so careful and very disappointed. Had to get glass screen protector for it. This will be my last Samsung. Also, if I make a video and walk the video isn't stable, gets shaky. I've not changed any settings so that may be on me, but overall for me, the S9 was a way better phone.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 4, 2022
Hi Marcus,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we strive to give our consumers the best in product design and functionality. I’ve attached a few links from Samsung’s YouTube channel that will aide you with taking pictures. If you need further assistance, please feel free to reach out to Samsung Support also attached below. Thank you for being a valued customer. -Bethany
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22: Wildlife Photography with Expert RAW | Samsung - YouTube
Galaxy S22 I S22+ Official Film: Make Night Portraits Epic | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on August 1, 2022
Posted by: Nancy
from Huntington IN
Expertise:Intermediate
I purchased S22 back in April to replace my S9. It gets hot while charging and the battery life is not as good at the S9 I had. I replaced my S9 do to the slower speed i was getting, but this is not any faster. I am not impressed at all with the S11
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hi Nancy,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all assessments as it helps us remain innovative and improve on the design and functionality of our products. I’ve attached a few links that should be of use concerning the battery life and the temperature of your device. Please reach out to Samsung Support, also below, regarding its speed or for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US