Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Previous models were more reliable
on June 9, 2022
Posted by: June
from Texas
Expertise:Intermediate
Pretty display but it just won't reliably connect to wi fi. I never had any connection issues with my S8. I also liked the design of the S8 better. It was more unique. This one looks like just another new phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s Wi-Fi connectivity. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on June 10, 2022
Posted by: Stubbz
from Texas
Expertise:Intermediate
The battery life reminds me on an Iphone 7 I had. Battery for this phone is subpar. I use device care very often to optimize the life. I also changed the background app memory to 2 gigs. It help but it's just enough. Typing this I lost 2 %. The phone is very nice but the battery makes me want to switch to another brand. Come on Samsung, I'm truly disappointed. 14hr life at 70%. Phone will not last a day if you use it casually. :-(
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Hi Stubbz, thank you for your feedback on your Galaxy S22. We’re happy to provide support for the battery issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Letters removed from the side when looking through
on June 14, 2022
Posted by: E32e
Good phone but they removed the alphabet from the right hand side when you are scrolling through your contacts which is very annoying
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Same as the last one
on June 15, 2022
Posted by: Samsung 4ever
from Pennsylvania
I LOVE all of the Samsung phones I have ever used. I have had many but held onto my S10+ for longer than normal. Upgrading to the S22 almost felt like a step back. Very poor battery life thus far (I am told it will learn my usage and become slightly better) and not much new to offer. Learning the new button position was simple and the build quality is still great, but the S22 just seems very basic. I wanted to spring for the Ultra and probably should have but was limited to options since this line is provided by my employer. All in all this phone is still a Samsung and is far superior to its competitors but is still missing some things that could be improved. The battery is really really bad.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 16, 2022
Posted by: Apalm
from Fort Lauderdale, Fl
Expertise:Intermediate
Oustanding replacement for my S9, in terms of size and performance. The battery is not bad, it's a new phone and it's learning your usage, give it a minute and you won't be disappointed. Enjoy.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone, battery life downside
on June 19, 2022
Posted by: NEM26
from Orlando, Florida
Expertise:Expert
Love the phone, the color I got is pink and is beautiful. The pictures are great. The only downside is the battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
New Phone
on June 19, 2022
Posted by: phone 22
from East Haven CT
Expertise:Intermediate
Not as user friendly as my Galaxy 10+ was. No longer can plug earphones, must get wireless to listen to music. Also had to buy new charger.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
3
Bad battery life
on June 21, 2022
Posted by: Enzki
from Arizona
Bought s22 2 mos. Ago. I like everything except the battery. Had to charge 2-3x a day. Unlike my old a71 only have to charge once every 2 days.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US