Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Letdown right out of the box
on May 19, 2022
Posted by: Disappointed Cat
from Denver, CO
Expertise:Intermediate
Worst phone I've had in years. Can't spell check. Biometrics frequently fail. Inefficient...try texting multiple people & you're forced through a group setup every time. Power button doesn't power down it turns on Bixby. Horrible design.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
User's Manual / Configure the Samsung keyboard /Suggest text corrections/ Page 57
Start using your device/ Turn on your device/ Page 12
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Samsung phone is not recognizing fingerprints
https://www.Samsung.com/us/support/troubleshooting/TSG01200322/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516685
Have a great day.
^Charles
User's Manual / Configure the Samsung keyboard /Suggest text corrections/ Page 57
Start using your device/ Turn on your device/ Page 12
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Samsung phone is not recognizing fingerprints
https://www.Samsung.com/us/support/troubleshooting/TSG01200322/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144516685
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone...Battery Sucks!!!
on May 23, 2022
Posted by: Rambo05
from North carolina
Expertise:Intermediate
I have been a Samsung user for more than 10 years. Researched the S22 for about a month and thought it would be a great upgrade. Should've stuck with my S10E!!!! although it is a good phone- the battery life on the 22 is horrible!!!!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy Edward Smith, Social Commerce, May 25, 2022
Hi Rambo05, thank you for your feedback on your Galaxy S22. We understand how important battery life is for your device and see that your device has not quite met your expectations. We are happy to provide support in the links below where you may find helpful information on extending battery life. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
3
Not bad
on May 23, 2022
Posted by: Anais
from New york
I bought this phone because my S9 was cracked. I figured I should get a new one and didn't want a big tablet for a phone. I like it but I found a few things I didn't know after a few days of using the phone. It does not have a headphone jack. Yes nowadays there are wireless earbuds but not everyone has them and not everyone can afford them. I for one used to use the wired headphones as back up. If I ever forgot by earbuds at home. Another thing was the little led light to let you know you have a notification. It was one of my favorite things. This phone does not have it. The fingerprint unlock would be nice where it was before in the back by the camera. I honestly like it better there than on the screen. It also does not come with the ac adapter. How am I supposed to use the phone if I can't charge it. Luckily I have a charger from before but not everyone is in the same position. I do like that Facebook isn't like stuck on the phone now. I can uninstall it if I want. Overall it's a good phone so far. It does what it's supposes to do. If I could return it though and get my full refund I definitely would. I'd rather have my S9.
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 25, 2022
Hi Anais, thank you for your feedback on your Galaxy S22. The S22 does not have a 3.5mm headphone jack built in as you mentioned but it does support USB-C to 3.5mm adapters to provide that functionality fortunately. We are always looking for ways to improve and the other feedback you have provided here is exactly the kind of information we can use while continuing to innovate for the future. Thank you again for your feedback and being a valuable Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
3
Nice upgrade, too bad the sound has bugs
on May 30, 2022
Posted by: Brandys Disappointment
from Atlanta
Expertise:Intermediate
Never had a problem with my previous Galaxy but for some reason the volume is always dropping low. I have read forum after forum of people reporting the same issue and it always gets blamed on something the user downloaded. I had the same apps before on my prior phone and never had this issue.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hello, thank you for your feedback on your Galaxy S22. We are always looking for ways to improve our products and user experience for the future based on user feedback. We are happy to provide support for your audio concerns below with some helpful links. Thank you again for your feedback and being a valued Samsung user.
Audio:
https://www.samsung.com/us/support/answer/ANS00089085/
https://www.samsung.com/us/support/troubleshooting/TSG01108861/
Update:
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Audio:
https://www.samsung.com/us/support/answer/ANS00089085/
https://www.samsung.com/us/support/troubleshooting/TSG01108861/
Update:
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
I liked it
on June 4, 2022
Posted by: Beatleslee
from Chicago
Expertise:Expert
I had s21 before but,I didn't like it.
When I changed to s22 I was happy :)
Thanks Samsung
When I changed to s22 I was happy :)
Thanks Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs to reboot
on June 9, 2022
Posted by: FoneMom
from Roanoke, va
Expertise:Intermediate
Periodically, the phone will lose connection so you can't send or receive phone calls or texts. You have to reboot the phone. It's a pain.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi FoneMom, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Update:
https://www.samsung.com/us/support/answer/ANS00084622/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Feature heart rate and 02 not available!
on June 9, 2022
Posted by: greeneyedlady
from Colrado
Expertise:Intermediate
So disappointed that Galaxy S22 does NOT have the pulse 02 and heart rate feature with the Samsung health! I did a trade in with my Galaxy 8; had I known I probably would have kept my old phone.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
5
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi greeneyedlady, we are sorry to hear that you missing the heart rate and O2 feature on your Samsung Galaxy S22. We are happy to say that those features are available on the Samsung Galaxy Watch4, amongst many more. With the Samsung Galaxy Watch4 you have total wellness management on your wrist, you can crush your wellness goals with the first smartwatch to measure body fat, skeletal muscle, body water, body mass index and more. I have included a link below so you can see all the things Galaxy Watch4 can do. Thank you for being a loyal Samsung customer.
Samsung Galaxy Watch4: https://www.samsung.com/us/watches/galaxy-watch4/
Best,
-Michael
Samsung Galaxy Watch4: https://www.samsung.com/us/watches/galaxy-watch4/
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
no so happy
on June 9, 2022
Posted by: El catracho
Expertise:Intermediate
I got this phone for my friend, and she was complaining the day after I give to her. that the phone get very hot while was charging and talking.
Features
5
Performance
2
Design
4
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi, thank you for your feedback, we do take your concerns into consideration for future updates and products. It is recommended that you do not charge the phone and talk on it at the same time because this can cause the battery to degrade. If you do feel like the phone is getting too hot to safely handle, then we would recommend reaching out to Samsung Care and they can help you to troubleshoot your device. I have provided some links below that may be of some use to you.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US