Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Battery no good
on May 10, 2022
Posted by: Ssssssteve
from Reno
Expertise:Intermediate
Got this 2 weeks ago. Do not like the battery life. Have not changed any phone habits.... leave in the morning for work and phone is 40percent when I get home. Old phone(lg) would last me 2 days without charging. Also don't like the key board. I swipe type and almost impossible with this phone. No headphone jack, no charger??? Last Samsung I had was the 10 and it was a way better product then. My kid still plays with it. Checked the keyboard on that and no problem...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on May 10, 2022
Posted by: Andre
from Reading, PA
Expertise:Intermediate
I my opinion it is a great phone. It has everything I needed from a smartphone. For me the only cons is slow response to fingerprint and face reading.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
battery is disappointing
on May 11, 2022
Posted by: prefer s20
from Raleigh
Expertise:Intermediate
Phone is fine, not noticeable better then my s20. Battery life is certainly less robust then my s20 having to stop and charge my phone during the day and then again at night. S20, just had to charge every other day. Same usage.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Turning on and off Sucks. Battery not good either
on May 12, 2022
Posted by: Frustrated
from Apple Valley, CA
Expertise:Intermediate
I have only had this a few days and already want to take it back. I wish I had read the reviews first. The on and off set up is 'really' stupid. It takes two places to hold for almost 10 secs to get it on and off. A couple of times holding the 2 places to shut off, some really 0dd stuff showed up, looking like it wanted to download something. And I agree with everyone else, the battery is not good. It also did not transfer my contacts from my other phone. The camera is very good.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
The phone won't turn on/off https://www.Samsung.com/us/support/troubleshooting/TSG01001482/.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514995
Have a great day.
^Charles
The phone won't turn on/off https://www.Samsung.com/us/support/troubleshooting/TSG01001482/.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514995
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
S22 ultra 5g
on May 13, 2022
Posted by: Me2022
from Ky
Expertise:Intermediate
I traded in my S10 plus for the s22 ultra and I can say the battery life on the s22 ultra is no better than my S10 plus was if I use the phone a lot I may as well be setting next to a charger the display and camera are really good also they took away the blood oxygen sensor from the phone it has way less features on it than my S10 plus did I like phone just not liking the battery in the s22 ultra I charge it way more than I did my S10 plus
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Me2022. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514751
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514751
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing like my note
on May 15, 2022
Posted by: Lucy
from Pennsylvania
Expertise:Intermediate
My wife and I bought two in March, battery drains quickly, have to restart multiple times a week due to them running "clunky", settings change by themselves. Overall not the best phone to switch from a note.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
1
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi Lucy, thank you for your feedback as it is greatly appreciated. It’s unfortunate to hear that your expectations weren’t quite met and we are more than happy to offer our support to improve your experience. Here are some helpful links below that cover extending battery life and using device care to help. Thank you again for your feedback and being a valued Samsung user.
How to extend battery life: https://www.youtube.com/watch?v=hAOH7jC2jog
Using device care: https://www.youtube.com/watch?v=a6ID3mgtrH8
Should you need more assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
How to extend battery life: https://www.youtube.com/watch?v=hAOH7jC2jog
Using device care: https://www.youtube.com/watch?v=a6ID3mgtrH8
Should you need more assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on May 15, 2022
Posted by: jmporter_3
from Philadelphia
Expertise:Expert
This is better than any iPhone! Thanks samsung for the best experience and amazing camera's.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best
on May 17, 2022
Posted by: MR LV
from Las Vegas
Expertise:Expert
Samsung is simply the best smart phone. The quality and feel is second to none.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US