Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Terrible battery
on March 9, 2022
Posted by: Andy
from Oklahoma, Tulsa
Had it for 3 weeks and feel like I'm charging it every 5 hours. Probably the worst battery life of any phone I've ever had. Other than that it's a great phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life.
on May 8, 2022
Posted by: Colleyclan
from Florida
Expertise:Intermediate
So disappointed in the battery, life its horrid. Be prepared to charge this model at least twice a day. Unacceptable. My previous phone, an A12, would have a battery life of a day and a half plus for the usage. Using this model I'm having to charge by lunch time the battery depleted to 40% or less. Don't waste your money!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible battery life, runs hot, no headphone jack
on April 7, 2022
Posted by: Finch
Expertise:Expert
Wish I kept my S10 which was a better phone overall. All the improvements are kinda worthless when the battery runs out so quickly! Really miss the headphone jack and sd card slot, but what really is annoying is that this brand new S22 has worse battery life than a couple year old S10.
The camera is great and a huge improvement, everything else is meh or worse.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Finch. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382428
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Fast charging doesn't work
on April 17, 2022
Posted by: kevin
from LA
Expertise:Intermediate
i buy a new cable and power charger and doesn't work i have to charge whith the old one and keep 8 hours to get 100% and the new charger woks on others devices.
i have s21 ultra
i have s21 ultra
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Not happy at all
on January 9, 2023
Posted by: Unhappy camper
from Tennessee
Expertise:Expert
I am not happy with my NEW S22 because of it's battery life. It is horrible. The camera is not as good as I was told either. I am very unhappy. I still have to deal with this for 2 whole years.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
People also complain that I have an echo when we talk. I am so, so unhappy with the performance of my New S 22.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hello,
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We welcome your feedback as we strive to bring our consumers the best in product design and functionality. .'ve attached some links that should help elongate the battery life of your device. Also, some videos from our YouTube channel that highlight a few features of your camera. Please feel free to reach out to Samsung Support, also below, for any additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy S22: Astrophotography with Expert RAW | Samsung
Galaxy S22: Make Light Your Paintbrush | Samsung
Galaxy S22: How to Shoot Low-Light Dance Videos | Samsung
Galaxy S22: Long Exposures with Expert RAW | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Got a lemon!
on February 8, 2023
Posted by: Doogie
All of our previous Samsung phones have been great! It is going on three months and the S22 has not worked to date. It is on its second trip back to the manufacturer. Hope it is replaced with a different phone!
Response from Samsung USBy Bethany, Social Commerce, February 9, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy S22
We value all feedback as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We value all feedback as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Samsung Phone I have had
on March 11, 2022
Posted by: Jenni
from Leitchfield, Ky
Expertise:Expert
Battery life is terrible. Screen is often non responsive. Voice texting is horrible. I would go back to my Note if my display hadnt completely gone out.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
4
Great little phone...BUT
on April 19, 2022
Posted by: Flavio
Expertise:Expert
It's a fantastic phone, definitely the best S ever made but the Unlocked model [SM-S901U1] doesn't allow for carrier aggregation.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
That doesn't fit with international carriers that take advantage of multiple bands to ensure the best connection and speeds possible over a specific network.
It's absurd that a phone from 2022 only works with a single band. The Exynos variant allows for carrier aggregation, the 8 Gen 1 sold in US does not.
Samsung MUST fix this as the modem inside the 8 Gen 1 is way more capable than using one band only. Remove this firmware restriction!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US