Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Love it!
on April 12, 2022
Posted by: Tx4mommy
from Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone in February , it's not really too different from the other galaxy but it's a preety great phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible finger scanner
on April 12, 2022
Posted by: OB jessy
from California
Expertise:Intermediate
When you put a screen protector de finger scanning is just the most terrible in the market
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
I'm disappointed samsungs I change to iPhone a years ago and know y try to come back but just disappointed, bad battery, lag in apps, terrible face I'd.
Im back to iPhone
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Jessy,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused you; as you're having trouble with the Fingerprint sensor on your Galaxy S22, the battery life is poor, and apps are freezing or crashing. I know how essential it is to have your device running seamlessly. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone is not recognizing Fingerprints:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
The app is crashing or not working on Samsung phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144423208
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Poor Battery Life, but overall Great Phone
on April 13, 2022
Posted by: Kristen
from Orlando, FL
Expertise:Intermediate
Solid phone, and very pretty. The camera is also great! The only real downside for me is the battery life and the size; it's pretty small. I usually prefer small phones because I don't have large hands, but even I find that it feels rather compact. In terms of battery, I'm lucky if my phone lasts the whole day on one charge. I don't use my phone a whole lot (I don't play games on it and don't watch long videos), so the battery life is very disappointing. My phone is usually dying around a little before 6 or 7 pm. If battery is a priority to you and you don't want to charge during the day, keep that in mind. They decreased the battery size on this phone and it is noticeable. If the battery isn't an issue for you, I think this phone is great in terms of look and performance.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
HORRIBLE BATTERY
on April 14, 2022
Posted by: Steven
from Minnesota
Bought this phone on pre-order, upgraded from the s20 ultra. Big mistake. The battery life on this phone is nearly non existent. Not having and SD card option and no aux port also big negatives (s20 had no aux port either). Everybody who got this phone should be eligible to a refund and/or a free upgrade.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Steven,
Thank you for leaving this review. We sincerely apologize for the inconvenience this may have caused you, as the battery life on your Galaxy S22 is poor, and if this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402688
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap, Looks like an iPhone 4
on April 14, 2022
Posted by: Abbie
from Springfield, MO
Expertise:Expert
I bought this phone about a month ago and I could not believe how ugly it was out of the box. I considered returning it. The battery life is the worst I've ever had. My cheaper S20 FE had way better battery life. No block with the charger. It works fine other than the battery but nothing to write home about. If I didn't get a hefty discount from my carrier I would be returning this cheap thing. Every year they look for ways to charge you more and give you less for the money. This is the worst Galaxy S so far. My S4 was better.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
1
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Abbie,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as you're having issues with the battery life on your Galaxy S22. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit our website to purchase the Travel Adapter:
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=chargers&sort=relevance&size=30&category=Accessories&accessories_type=Chargers+%26+Batteries
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413735
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s22 (unlocked)
on April 15, 2022
Posted by: Rk29
from Pa
Expertise:Expert
[This review was collected as part of a promotion.] Good phone. The vibration was very weak and the battery life was subpar.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
S22
on April 21, 2022
Posted by: tjh86
from pittsburgh
Expertise:Intermediate
Worse battery ever by far worst battery in any phone I've owned
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Tjh86,
Thank you for getting in touch with us and for purchasing the Galaxy S22. We sincerely apologize for the inconvenience this has caused you, as your phone depletes its battery life quickly. Please know that this is not the experience we want you to have, and I understand how essential it is to enjoy using your device without worrying about its shelf life. We continuously improve our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430375
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
My first Samsung Galaxy and I love it
on April 22, 2022
Posted by: typerzoid
from Smyrna, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago. I mainly wanted a phone with speed and storage and this phone has it in spades. It also takes a really excellent picture although I have not experimented with that too much yet. You cannot go wrong with the Samsung S22. It is exactly what I was looking for in a phone and so much more. Samsung has a customer for life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US