Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Good phone with bad battery and a lot of bugs
on April 12, 2022
Posted by: Emad
from Sunnyvale, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] In general, is a good phone but need a bigger battery and Android updates to solve the problems/bugs.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Emad,
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S22. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing bugs/glitches, and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407211
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for sharing your experience with us and for purchasing the Samsung Galaxy S22. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing bugs/glitches, and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407211
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Really Solid
on April 12, 2022
Posted by: Anonymous
from California
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone about a month and a half ago coming from an iPhone 12 mini. I am pretty happy with this phone, considering its my first android in the past 10 years. It's fast, the screen is amazing, and its a great utilitarian device. Plenty of features on this phone and OS that have been missing from iOS for quite some time. Great phone
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 12, 2022
Posted by: Fischer
from Hockessin DE
Expertise:Intermediate
[This review was collected as part of a promotion.] This is good value. You get what you could want in a phone
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: Pendriom
from Philadelphia,PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I got the phone a months nd a half ago. It's a great phone. Very sleek hardware and OS. Definitely would recommend this to someone looking for a premium android phone. One thing I do wish is that it had a alert slider like OnePlus, but minor issue that is not very important to me, just a small convenience thing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, one inconvenience
on April 12, 2022
Posted by: Jonesy
from Honolulu, Hawaii
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago and it is a great phone, I love the camera quality, it works seamlessly, my one issue is the battery life, I use my phone often for work and the battery feels like it's almost always dead by lunch, I am always on the move so I have to carry a portable charger which is inconvenient
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fast device at timea battery doesn't last all day
on April 12, 2022
Posted by: Steven
from Oakland California
Expertise:Intermediate
[This review was collected as part of a promotion.] The Samsung Galaxy S22 (unlocked) overall has been a pleasure to use, other then the fact that the battery life not lasting all day unless on battery saver. Given that I am a heavy phone user and use my phone atleast 6-7 hours a day due to my line of work.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 12, 2022
Posted by: Vitalsar
from Wilkes-Barre, PA
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought it a couple weeks ago and I love it, I wouldn't trade it for anything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awesome
on April 12, 2022
Posted by: Anonymous
from Tulsa, Ok
Expertise:Intermediate
[This review was collected as part of a promotion.] Had this phone pre-ordered.. so far, it's a good phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi SamGarcia,
Thank you for bringing this to our attention and for purchasing the Samsung Galaxy S22. Please know that Samsung is committed to providing the best possible product experience, quality, and value. We are happy to know you find your phone of good use and good value as much as we do. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402989
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US