Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Samsung comes through!
on December 15, 2022
Posted by: clerkjane
from Minneapolis MN
Expertise:Intermediate
[This review was collected as part of a promotion.] This replaced my S8...wow, what an upgrade! The camera is phenomenal!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
BATTERY LIFE IS SHOCKING + NO AUX + NO SD
on March 23, 2022
Posted by: Sambo1234543344
from London
Expertise:Intermediate
I have been using Samsung phones since the Galaxy series started and used to swear by them but this is phone is a massive disappointment. DONT BUY IT ! as the features that make it worth buying are no longer there (no AUX connector no SD card slot, and it doesn't even come with a charger (you have to pay extra for that). I got this phone as an upgrade to my S10 but it actually feels like a downgrade, the only good thing is the design but I put it in a case so that's pointless. I booted my old s10 up side by side with the s22 and the s10 started up quicker. The battery lasted longer on a 3 year old s10 then on a 2 week old s22 it's just massively disappointing the camera seems marginally better but i dont take many pictures and i feel the wide angle camera on my old s10 was much better (wider). If I could do it over again I'd go for one of the competition or see of I could get a brand new s10 as honestly this phones Battery life is just laughable.
Lastly my friend has a Pixel 6 Pro and in my opinion the camera is better on it the sound from the speakers is also better on the pixel 6 Pro and the battery life is much much much better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery life, screen cracked in a soft fall
on April 10, 2022
Posted by: JenK
from CA
Expertise:Intermediate
So disappointed in this phone. I've been a Samsung customer for over a decade and this phone has the worst battery life.
Apparently the screen cracks easily, too? I dropped mine today on soft dirt, and the screen shattered. I had the Samsung clear case with kickstand on. So it was either the case being weak or the phone screen shatters easily.
I took my phone to a shop to get it repaired today, and a lady there had the same phone, same case, and the same thing happened when she dropped her phone inside her home.
I'm so disappointed that I paid full price for this phone and it's not at all good.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
They are selling less phone for more money...
on March 9, 2022
Posted by: RawGG
from Florida
Expertise:Intermediate
No more 1440P flagship base model
No more Headphone jack
No more MicroSD slot
No more Charger in the box
Smaller battery
No more Headphone jack
No more MicroSD slot
No more Charger in the box
Smaller battery
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worse batter ever I have ever had
on March 19, 2022
Posted by: Lisky
from Athens, GA
I've had the S22 (not plus or ultra) for about a month. It really makes me miss the Revvl 5 I had previously. The battery dies very fast. I work from home and I'm always on my phone, this dies incredibly fast. Even with a fully charged battery compared to my last phone. I noticed I have to keep a charger on which im sure isn't good for the phone. If you're watching a video or just talking on the phone with someone, once it hits 15%, you have like 5 minutes TOPS to plug it in before it dies.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Battery doesn't last long
on April 12, 2022
Posted by: Gal3Karo
from TX
[This review was collected as part of a promotion.] I've had almost every single galaxy model in the series. I was excited to make my switch from s20 (I had switch back from S21 ultra because of size convenience) to s22 when I saw the no edge screen display. The phone looks and works beautifully, but doesn't last at all with its 3700mah battery. Previous galaxy models held up depending on phone usage. My s20 lasted almost 24hrs after constant use. The s22 rapidly drains away just sitting on my desk all morning. So disappointing. I'll be switching back to a previous model this week.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Gal3Karo,
Thank you for leaving this detailed review. We sincerely apologize for the inconvenience this has caused you, as the battery life on your Galaxy S22 drains quickly. I understand how essential it is to have your phone running smoothly without battery issues. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may visit this link below for some steps to Take the best selfies with your Galaxy phone:
https://www.samsung.com/us/support/answer/ANS00062594/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431432
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Can't get the basis right
on August 13, 2022
Posted by: Wouth
Expertise:Intermediate
I got a new phone because my my galaxy fe20 was too big for my hands so I got the s22. The form factor is really nice. Really like the feel of the back and the phone feels sturdy which is good. The phone runs quit smoothly for the most part. Screen like most modern phone these days are nice , but not particularly impressive either. The phone battery is subpar. In fact I could barely get a day out of this battery even when its fully charged. I have to use power saving mode now to use this phone wh. Second the finger print sensor on the front is accurate 40% of the time. It's really annoying and I thought given enough time with updates these things may improve, but it never did. Also they don't even provide a quick charger for you for a phone with such poor battery life...
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 15, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22. All feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We’re thrilled you like the feel of your device! I’ve attached some links below that should be helpful concerning its battery life and helping with the fingerprint sensor. If you need further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Get the Most out of your Galaxy phone’s battery: https://www.samsung.com/us/support/answer/ANS00078987/
Manage sleeping apps to save battery life on your Galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Samsung phone battery drains quickly on 5G service https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Set up and use the fingerprint sensor on your Galaxy phone (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
1
Sucks doesn't hold a charge
on June 22, 2022
Posted by: Phone sucks
Expertise:Expert
I bought this phone 2 days ago and already had to charge it 3 times. Not being used for several hrs the battery drains about 30 percent.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US