Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
4
Thrilled about smaller size!
on April 2, 2022
Posted by: jhusn
from Norfolk VA
Expertise:Expert
I've been with Samsung since the Galaxy S4 and that includes their tablets, TVs, etc. The S6E wowed me and then again with the clear screen on the S8 and even better on the S10. But then, things just got big and weird, especially with the 5G chaos and emerging WiFi6. I skipped the S20 and got the S21. Overall, I was happy. The only reason I upgraded again so soon, to the S22, was because finally it was a tad smaller instead of bigger. I want to hold my phone and operate it with one hand. If I wanted more, I'd get a Plus or a Note/Ultra. I have a tablet... I don't want a mini tablet for a phone. Overall, I like the S22. My only complaint is the battery... I don't know why Samsung takes 2 steps forward, but always 1 back as well. They should have found a way to keep the S22 it's current size but with the S21 battery. I'm sure they could have done it... I want to keep this phone for my normal 2 years, but I find myself on the charger a lot. Only thing I can think of is they improve performance/efficiency with updates. And I hope they do. Other than that, if you want slightly smaller, go S22. If size is fine and you want a tad less time on charger, find an S21.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Missing good things
on April 2, 2022
Posted by: Nanacaro85
from Clearwater Florida
I bought this s22 and I have before S20 I decided return s22. I miss the vibration the s20 in my s22 i don't feel the notifications and call when was in that mode. I like more the design of s20 amd also the SD I don't know why they remove that. Only thing different is the camera in s22 but I thing the s20 is a better phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi Nanacaro85. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Sounds, vibrations, and notifications on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00089085/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366286
Have a great day.
^Charles
Sounds, vibrations, and notifications on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00089085/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366286
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Horrible battery. Nice camera
on April 2, 2022
Posted by: Tulips
from FL
Expertise:Intermediate
I've always had Samsung phones. I had to give up my S8 due to the 3G network going down. The S22 is quite heavy compared to the S8 but most newer phones are. The thing that completely disappointed me is the pathetic battery life. The S8 would last me all day even with a lot of screen time. The S22 is down to 70% just from 30 minutes of screen time. The camera is nice but super slow to take pics, especially the front camera. Overall, 2.5 stars, would not recommend to a friend. Disappointed, but I'll keep it for now.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi Tulips. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22;' the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365759
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365759
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Sadly Disappointed
on April 7, 2022
Posted by: Angi
from Atlanta
Expertise:Expert
I been in Samsung family for over 10 years. I usually upgrade my phone every 2 years from galaxy to galaxy. This year I am severely disappointed. My issue is not with the OS, that's great. Its the hardware. Severely lacking.
Pros: OS
Cons: Heats up extremely quick, literally it gets hot. Battery is by far the worst part of this phone. Discharges quickly and super faster charge (45w) takes way longer than its supposed to.
Cons: Heats up extremely quick, literally it gets hot. Battery is by far the worst part of this phone. Discharges quickly and super faster charge (45w) takes way longer than its supposed to.
Unfortunately I am returning this phone.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Not much change
on April 7, 2022
Posted by: Nicpay79
from Santa Fe
Expertise:Expert
I switched from a s20, I'm not finding there are much difference. It seems like the battery dies fast. If it wasn't for the good deal I got, I don't think that I would have changed phones.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
I like it, but it's not without it's issues.
on April 7, 2022
Posted by: Cassandra
from Roseville, MN
I'm not the person who goes out and buys the latest model phone every time something new comes out. I upgraded to the S22+ from my Samsung Galaxy S7. I only upgraded because my S7's battery wasn't able to stay charged for more than an hour when not being used and because some apps that I use were starting to not work well because the phone was older. I decided I would upgrade to a newer model which I'll probably, like my S7, continue using for many years before upgrading. I can't speak in comparison to newer models like the S21 but compared to my S7 the battery life is great. Even when new I'd have to charge it minimum once a day. The S22+, I'm only charging once about every 3 days. I'm not sure what people are doing on these phones that they are having to charge it like every several hours but mu 22+ seems to have a great battery life.
I don't love the size. My hands are small and with my S7 I could just barely use the phone one handed. The S22+ is definitely a two handed operation for me. I also dislike that all the buttons are now on the right side as opposed to power on one side and volume on left. Their placement is also optimized for the right handed user and being a lefty, I find them more difficult to manage. I also didn't like that there wasn't an obvious way to actually turn of/restart the phone. Holding down the power button brings up bixby instead of what would be a more intuitive function of turning off your phone. I don't even like using voice command options. I was glad that you can change how that button functions and immediately switched it to bringing up the power off options.
I really dislike the loss of a dedicated space for the home/back buttons. I find it much more cumbersome to keep having to swipe up to get them to appear on the screen. Sometimes they dissapear before I can select the option I want or I want to go back sevewral times and have to swipe up then back the swipe up again then back and repeat till I've gone back as many times as I wanted.
I really dislike the fingerprint reader. I've put in four different fingers and it can never seem to read any of them. Almost everytime, I end up having to swipe right and entering my pattern instead after trying again and again to read a fingerprint. Apparently my small hands have small fingers that can't cover the entire sensor pad, even my thumb! When I was setting them up I should have known it would be problematic since it took a good hour to get enough decent reads of my fingerprint. If you have small hands or fingers don't bother with the fingerprint reader.
It's a much better processor on this phone than my S7 and it makes doing many things much quicker and easier whether it's watching a video, playing a game, doing things in on-line classes, accessing various apps, lightly editing pictures and video, etc...
I went with the 22+ because it seemed a good mix between the better battery life and the features. I didn't care about all the extra camera stuff which seems to be the biggest difference in the S22 Ultra, but I wouldn't have minded the S pen built in. If you're not in need of all the extra fancy camera stuff the 22+ offers better battery life than the 22 and if you like it, a larger screen. If you don't need either of those you're probably better off with the S22 (no + or ultra).
Is it better than the S21? I have no idea. Is it better than my S7, yes, in most ways. Is it worth the price? My guess is that if you already have an S21 you probably shouldn't upgrade. If you have the S20, it's probably still not worth the upgrade if you're phone is still functioning well. Older than the S20, it might be worth it to upgrade if the new features are important to you or if you're battery is no longer good.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
S22+
on April 7, 2022
Posted by: Dianka
from New York
Expertise:Intermediate
I love the samsung phones i had it for last 21 yrs .i used to get after my husband since i am not so much into phones but this time I got brand new and I love it, always will.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone from Samsung
on April 7, 2022
Posted by: Cody
from Colorado
Expertise:Intermediate
Had an iPhone 7 and it was time for an upgrade. Recently got the new Tab S8 Ultra and then got the S22. Solid, snappy phone with efficient features but I find it slightly lacking in battery. Heavy gaming obviously drains it very quickly but for normal operations I find it depletes a little faster than it should. 5G is super fast, size is perfect, screen is super bright outside even with sunglasses on in direct sunlight and also gets super dark at night for reading. Having the two Samsung devices talk to each other and share connections is very nice and makes college a little easier. My only complaint is the battery is a little lacking, other than that, I am very happy with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US