Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Terrible fingerprint scanner. Poor battery life.
on June 17, 2022
Posted by: Fisherman456
from SC
Expertise:Intermediate
I wish I had kept my s9+. Fingerprint scanner worked flawlessly. I have tried many of the "fixes" but trying to unlock with biometric is next to impossible! The battery life is worse than the s9+. I will say the screen is pretty and the camera is great.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
How to set up fingerprint security on Galaxy Phones with in-Screen readers:
https://www.youtube.com/watch?v=gBAaLezosQE
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
How to set up fingerprint security on Galaxy Phones with in-Screen readers:
https://www.youtube.com/watch?v=gBAaLezosQE
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life.
on June 20, 2022
Posted by: Linda
from San Antonio
Expertise:Expert
I got my phone 3 weeks ago. I am impressed with battery life. I didn't like that I had to buy a charging block.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone does it all and in style
on July 9, 2022
Posted by: SicNesS
from Maryville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my S22 for about 6 months now and I'm in love with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed in s22
on July 19, 2022
Posted by: Disappointed s22
from Maine
Expertise:Intermediate
Battery use is awful about 50 minutes in the morning and it's 50% gone. Phone gets very hot. They replaced my lgv60 or I'd not have it. Worst I've ever owned. To tiny, can't see either
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 27, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a few links that should be of help concerning the battery, also one to keep your device at its normal temperature. Thank you for being a valued customer. If you need any further assistance, please reach out to customer support. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the designs and functionality of our products. I've attached a few links that should be of help concerning the battery, also one to keep your device at its normal temperature. Thank you for being a valued customer. If you need any further assistance, please reach out to customer support. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung s22
on July 21, 2022
Posted by: Samsung S22
from Surprise, AZ
Expertise:Intermediate
Seems like there is several problems with the s22. Trouble with email, trouble with texting. Most problems should have never happened
Features
3
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hello.
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below, please reach out to them for assistance with your emails and text. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link to Samsung Support below, please reach out to them for assistance with your emails and text. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery
on July 24, 2022
Posted by: New to Galaxy
from New York
Great camera, phone performed average. The battery lasts half a day tops, even with minimal usage. Have to constantly charge. Really inconvenient
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hello New to Galaxy,
Thank you for taking the time to review the Samsung Galaxy S22. We're thrilled you think the camera is great! I've attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We're thrilled you think the camera is great! I've attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Need smaller size like S10E
on September 21, 2022
Posted by: Karthik k
from SC
Expertise:Expert
A smaller size like mini or s10e would be great...
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 22, 2022
Hi Karthik,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone.
on October 14, 2022
Posted by: Gigs
from Wisconsin
Expertise:Intermediate
Worst phone I owned. unbelievably slow always waiting for web sights to load. The reception is atrocious constantly having to reboot to get a signal. always going offline.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hi Gigs,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should be of help with the speed and connectivity of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a few links that should be of help with the speed and connectivity of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US