Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Sadley can no longer recommend. Many setbacks
on March 18, 2022
Posted by: Queue098
Expertise:Expert
I've been using Android devices for so long (since the Note 2) and this release sadly has made me seek greener pastures. Originally using an S9 > S10 > 20, there's been a slow but noticeable regression in terms of feature sets and hardware that kept Samsung "in the lead" for some. Few of those features like, expandable memory, refresh rate, wireless charging, customization were key in keeping Apple from dominating the space. Sadley with this release, many of the items that kept me away from Apple are now drawing closer similarities
For one - battery life : This will likely be the main buying point for most. I'm not sure why Samsung decided to cut back on battery. Your flagships are intended to be better then the releases before it on paper and battery is a crutch that Android has yet to optimize effectively. It's so bad I need to turn of 5G and even set routines to reduce the refresh rate to static because it can't optimize itself to last all day.
Cameras - not much of an upgrade. To me, this is pretty much neck and neck with the last 2 years optics. Some may notice it but I don't.
Screen refresh - missed oppurtunity here. If you're going to decrease the battery, at least make the screen as optimized as possible. Again, you not only want to differentiate your product stack but also what the competition has to offer.
Cameras - not much of an upgrade. To me, this is pretty much neck and neck with the last 2 years optics. Some may notice it but I don't.
Screen refresh - missed oppurtunity here. If you're going to decrease the battery, at least make the screen as optimized as possible. Again, you not only want to differentiate your product stack but also what the competition has to offer.
Outside of an amazing trade in deal (which Samsung is great at), I think the Base S22 really lacks some features that could be found on other flagships. You can even argue that if you looked past the ecosystem, the Apple 13Pro and regular Apple 13 are better buys if you're looking for a small form factor but with a device that will last several years
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
so many issues!
on June 28, 2022
Posted by: tortuga
from long beach, ca
I am on my 2nd s22 since April.
Lots of battery issues. Doesn't hold charge and the phone becomes extremely hot.
The touch screen freezes
I am so over this phone I wish I never traded in
Lots of battery issues. Doesn't hold charge and the phone becomes extremely hot.
The touch screen freezes
I am so over this phone I wish I never traded in
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. If you do feel as if there is an issue with your device becoming too hot pleas use the link below to reach out to our customer support team. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade
on April 11, 2022
Posted by: beowulf992001
from Oklahoma
Expertise:Intermediate
[This review was collected as part of a promotion.] Other than the cameras this phone is a total downgrade from my S9+. If my phone company did not tell me it would stop working by December I never would have bought it for such a ridiculous price...no headphones or charging block either.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 12, 2022
Hi Beowulf992001,
Thank you for reaching out to us. We are saddened to hear that this did not meet your expectations, as the travel adapter and headphones are sold separately. I understand how frustrating it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
You may visit our website to purchase the 25W USB-C Fast Charging Wall Charger:
https://www.samsung.com/us/mobile/mobile-accessories/phones/25w-usb-c-fast-charging-wall-charger-black-ep-ta800xbegus/
Another is the 15W USB-C Adaptive Fast Charging Wall Charger:
https://www.samsung.com/us/mobile/mobile-accessories/phones/adaptive-fast-charging-wall-charger-detachable-microusb-usb-cable-white-ep-ta20jweusta/
Also, we have a variety of Galaxy Buds to choose from:
https://www.samsung.com/us/mobile/audio/all-audio/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144395835
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waste your money.
on October 1, 2022
Posted by: Fujb
from Pittsburgh pa
Expertise:Intermediate
I'm a long time Samsung phone guy. I got rid of my s20 because it was dying very fast and starting to lag. Got the s22 and it is by far the worst phone I've ever had from Samsung. It doesn't hold battery charge at all. It gets very hot very easily. Doesn't charge fast at all and if you use it while it is charging it will not charge at all. I'm not a iPhone person what so ever but I'm really debating changing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached some links that should be of help concerning your battery, temperature and your device not holding a charge. Also, it sounds as if your device is still under warranty so I've attached the link to Samsung's Warranty department below. Please reach out to them for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Miss some old features
on March 30, 2022
Posted by: Jessie M
from Columbus, OH
Expertise:Intermediate
It has definitely upgraded the camera to something way better like night mode and the zoom to see the moon; I love that. Everything else is as good as it was except the biggest downside and the highest annoyance; they took away the led indicator to show that he have a text waiting. It will flash once received but if you weren't on your phone or couldn't hear the notification, then there is no repeated light signal to show you have something waiting to be seen. That's a major flaw when you work in a noisy factory. I can not longer glance at my closed screen to see if there's an important response to a text for me, I literally have to unlock the screen to see a tiny notification icon at the top of the screen. Camera flash does me no good as it only flashes the one time when you receive a text and I don't tend to put my phone face down as it will scratch the screen. So for all the updates, then taking that one thing away aggravated me the most and makes me miss my S8+.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Gets too hot, and frame-rate drops
on August 28, 2022
Posted by: Sequoia5
from Chino Hills
Expertise:Expert
This phone gets too hot too easily. Also, when it starts to get hot, when I stream videos, the frame-rate drops a lot. This is a downgrade from the S21, unfortunately.
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi Sequoia5,
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. we value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should help in keeping your device at its normal temperature and with adjusting the refresh rate. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Refresh rate options on your Galaxy phone (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life
on October 10, 2022
Posted by: KDG1522
Expertise:Intermediate
I brought this S22+ a few weeks ago. Not a fan of the volume and vibration are so light you barely hear them.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
The battery life was a problem until I was informed to use the cord that came with the phone and not my old charger, because the old charger drains the battery. Now my charge last all day.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love my S22+
on July 11, 2022
Posted by: Ilovelucy
from Oklahoma
Expertise:Intermediate
I have been a Samsung Galaxy user since the first Galaxy came out and my newest Galaxy phone doesn't disappoint. I've had it for about 6 weeks and it works great. It was also easy to transfer everything from my old Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US