Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Best Samsung Yet
on July 22, 2022
Posted by: Brian
from Overland Park, KS
Expertise:Expert
I've had several Samsung cell phones, starting back at the S2, and this S22+ is the best one yet. Terrific screen, very fast and seems to get better reception than my work cellphone (Samsung A51) or my previous personal cell (Pixel XL). I've only had it 3 weeks, so haven't explored all the features yet, but so far I'm very happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
What happened to samsung quality
on July 25, 2022
Posted by: Oohooh
from Kentucky
Expertise:Expert
This phone is awful, location is never accurate, and n phone freezes up on regular basis huge disappointment from Sansung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 2, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as it helps ensure we remain innovative and improve on our product design and functionality.
To help with your location, go into Settings and select Location, then Improve accuracy. Next toggle on Wi-Fi scanning and Bluetooth scanning. I’ve attached a link to Samsung Support. Please reach out to them concerning your device freezing or for any further assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as it helps ensure we remain innovative and improve on our product design and functionality.
To help with your location, go into Settings and select Location, then Improve accuracy. Next toggle on Wi-Fi scanning and Bluetooth scanning. I’ve attached a link to Samsung Support. Please reach out to them concerning your device freezing or for any further assistance. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Another great Galaxy - you won't be disappointed
on July 30, 2022
Posted by: Yamaholic
from Denver
Expertise:Expert
Not sure what the deal is with all the negative reviews but I've had my S22 now for a couple months and it works great, this is my 5th Galaxy (I actually still have my original Galaxy 1! And it still works) and won't be the last I'm sure. The screen is bright outside in the sunlight which is handy since I take a lot of outdoor pictures and the camera is spectacular for a phone... I don't carry my Canon at all anymore since it hardly takes better photos. Battery life is good too even on the standard model...mine lasts all day unless I'm streaming video for hours on end or using the hotspot for a long time. BTW get the Samsung screen protector for it, it's really difficult to apply correctly but once you have it figured out it's super durable and is the only one that I've found that works perfect with the fingerprint reader.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
OK if you need 5G
on October 6, 2022
Posted by: PaulR
It's an OK phone I guess. Don't find it nearly as user friendly as my old Motorola phone. Doesn't seem to work with a screen protector, won't register your fingerprint, so that's annoying. Of course it doesn't come with any user guide but found one on-line. New "fast charger" cable isn't compatible with standard USB so I needed to buy a new charger. Wanted 5G which my old phone didn't have, got talked into getting this phone. In hindsight, I should have passed.
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Paul,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all critiques as we strive to innovate and improve on the design and functionality of our products. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Concerning the touch screen, try to increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’m glad you located the user manual on line, and there is also a way to view it on your actual device. Navigate to Settings, then swipe to and tap Tips and Help or Tips and user manual, and then tap User manual. The user manual will open via your internet browser. I’ve attached a link to Samsung Support, if you need any further assistance, please reach out to them. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone
on October 6, 2022
Posted by: RajS22
from Michigan
Expertise:Expert
[This review was collected as part of a promotion.] I bought this phone 6 month ago because I was looking for easy to hold phone which is lightning fast. I am little disaapointed om the battery otherwise the phone is great if you are a normal user.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with Bixby
on November 16, 2022
Posted by: Not happy
from Weddington, NC
Expertise:Intermediate
I don't like Bixby taking over my phone.
Get it off.
Get it off.
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hello,
Thank you for your take on the Samsung Galaxy S22. I've attached a link that shows you how to keep Bixby from popping up. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer.
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Thank you for your take on the Samsung Galaxy S22. I've attached a link that shows you how to keep Bixby from popping up. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer.
How to turn off Bixby on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
the s22 5g is the best phone ever!!
on March 13, 2023
Posted by: tallroad199
[This review was collected as part of a promotion.] I use the s22 to basically everything and it is good for gameing and many other things that need a good phone for example this photo of a cat which I took looks good on the phone and it is very simple to take photos and I love it than other brands
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone with great features!!
on March 16, 2023
Posted by: Justareview
[This review was collected as part of a promotion.] The S22 is more than capable of handling any multi-tasking chores you throw at it with its snappy 8gb ram without lagging. The screen is big enough for the average person to fill out forms, watch videos on, play games, etc. The cameras are amazing and outside design of the phone is beautiful. Everything is perfect....except the🔋. I can get by on a little over half a day with continuous use charging from 20% - 85% each time to prolong the battery life and that's with the battery mode on all the time, screen refresh rate set to 60hz, etc. If it weren't for the battery I'd give it 5 stars. Other downsides for me include no headphone jack or SD storage. Other than that it's an amazing phone worth the upgrade if yours is over 4 years old and lagging.
Written by a customer while visiting Samsung US