Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Everything
on July 9, 2023
Posted by: Amazed
Expertise:Expert
Honestly the best phone I've had in a while it's pretty amazing, I work in construction and let me tell yall I like to help lift with my leg sometimes and it taking all the torture that I've thrown at it. I mean yeah the screen is cracked front and back but the screen works perfectly the touch feedback is great, speaker is loud battery last long can withstand the heat over all amazing phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery
on July 10, 2023
Posted by: Evelyn
from Los angeles
Expertise:Expert
Phone overall is great but it has a huge problem. The battery life is extremely short. It's frustrating that the battery drains very quickly. What a shame.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
2
Response from Samsung USBy Debra, Social Commerce, July 11, 2023
Howdy Evelyn,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your S22 in hand, are all covered under your Samsung Care+ plan. For your convenience, I have included a few links to articles to help you get the most out of your Galaxy battery. Be sure to check them out when you can. The titles to those articles are, "Samsung phone battery drains quickly on 5G service," "Get the most out of your Galaxy phone or tablet battery," "Apps are draining battery on Galaxy phone or tablet," and "Battery Life Optimization." These articles are filled with a plethora of great information about how you can optimize your adaptive battery. If you would like further assistance after reviewing these resources, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we also offer Samsung Care+ that can be added to eligible devices? Samsung Care+ is like the ultimate peace of mind when it comes to protecting your investment. Accidentally losing your phone at a festival, dropping the phone and shattering the screen, having it stolen from your bag, and taking an unexpected dip in your neighbor's pool with your S22 in hand, are all covered under your Samsung Care+ plan. For your convenience, I have included a few links to articles to help you get the most out of your Galaxy battery. Be sure to check them out when you can. The titles to those articles are, "Samsung phone battery drains quickly on 5G service," "Get the most out of your Galaxy phone or tablet battery," "Apps are draining battery on Galaxy phone or tablet," and "Battery Life Optimization." These articles are filled with a plethora of great information about how you can optimize your adaptive battery. If you would like further assistance after reviewing these resources, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good phone
on July 13, 2023
Posted by: Lanny
from Hammond la
Expertise:Expert
Until they release a software update to fix the crashes and the screen issue that caused me to wipe my phone I don't recommend
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Hey there Lanny,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22, I have included a couple of links below that I think you may find beneficial. I have included your device's software update as well as an article titled, "Samsung phone or tablet freezes and crashes" that contains some troubleshooting steps that you can take without any outside assistance. If you would like further assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support for further assistance at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing materials and workmanship, linked below. Without knowing more details about what you may be experiencing with your Galaxy S22, I have included a couple of links below that I think you may find beneficial. I have included your device's software update as well as an article titled, "Samsung phone or tablet freezes and crashes" that contains some troubleshooting steps that you can take without any outside assistance. If you would like further assistance after reviewing these resources, please do not hesitate to reach out to Samsung Support for further assistance at your earliest convenience. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product
on July 13, 2023
Posted by: mzleslie29
from New Jersey
Expertise:Expert
The S22 us a poor quality phone. The updates occur frequently and keep changing my preferences and privacy settings. The phone doesn't hold a charge more than 8 hrs. Google basically owns the phone and controls all yhe features. Whenever I try to make a change, I have to log into my account (just like apple) to make changes...really ATT. I can't wait for this contract to expire so I can throw away this device. It is a waste of money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 14, 2023
Hello there Mzleslie29,
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy S22 has been designed with durability in mind. It has an aluminum frame, Gorilla Glass Victus+, and it is water and dust resistant for 30 minutes in up to 1.5 meters, based on an IP68 rating. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the available time in your schedule, please take a look at the article that I have linked below for you titled, "Galaxy phone or tablet will not charge." The article contains some troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy S22 has been designed with durability in mind. It has an aluminum frame, Gorilla Glass Victus+, and it is water and dust resistant for 30 minutes in up to 1.5 meters, based on an IP68 rating. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the available time in your schedule, please take a look at the article that I have linked below for you titled, "Galaxy phone or tablet will not charge." The article contains some troubleshooting steps that you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please feel free to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
5
A great compact phone
on July 14, 2023
Posted by: Guil561
from Tucson, AZ
Expertise:Intermediate
I purchased the S22 to replace my Pixel 6a because the screen wasn’t bright enough outside in the desert sun. I only use my S22 when I’m out trail running and hiking. I have a Pixel 7 Pro as my main phone but I do love the S22, it is more compact than the 6a and I can see the screen when I’m outside. I use to have the S21 Plus which loved, using the S22 makes me realize how I missed Samsung. People have told me I should have bought the S23, because the battery was awful and it overheats. For what I use this phone for I don’t experience any of these issues. I do have two separate lines and I’m considering the S23 Plus to replace my iPhone 13 which is on this line.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed
on July 15, 2023
Posted by: Treyk
from North Carolina
Expertise:Intermediate
I have had this phone for over a year. It constantly freezes and resets randomly. Recently, ive had to factory reset the phone because it was on a reboot loop. I have had galaxy phones since the first one came out and this is the first one that has made me want to switch to a different brand.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Debra, Social Commerce, July 17, 2023
Salutations Treyk,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time in your schedule, please take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some helpful troubleshooting steps you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. When you have some free time in your schedule, please take a look at the article titled, "Samsung phone or tablet freezes and crashes" for some helpful troubleshooting steps you can take to help resolve what you have been experiencing with your device. If you would like additional assistance afterwards, please do not hesitate to contact Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
4
Only one simcard slot, otherwise perfect
on July 19, 2023
Posted by: Cyclorbit
from Helsinki
Expertise:Expert
I use galaxy phones since five years and they are for sure the best series that can be even better than I-phone.
The only thing I don't like of the S22 is that it has only one slot for simcards.
The only thing I don't like of the S22 is that it has only one slot for simcards.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly Good Except the Battery
on August 2, 2023
Posted by: JayB
from St Paul, MN
Expertise:Intermediate
We've had the phones for a month. The camera is very good. It was easy to set up and transfer from our previous phone. The battery is disappointing. It does not last as long as our A52 phone.
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US