Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
A much needed upgrade
on March 26, 2023
Posted by: BrianG
[This review was collected as part of a promotion.] I upgraded to the s22 from a S9. Holy cow a lot has changed.
Written by a customer while visiting Samsung US
Customer Rating
1
Worst cell ever
on March 30, 2023
Posted by: KLSIN
from Indiana
Expertise:Intermediate
Battery life is horrid! Drops calls constantly! Worst cell I've ever had, waste of money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 1, 2023
Hello KLSIN... Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Also, an article that will help concerning the dropped calls you've experienced. Please reach out to Samsung Support if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Dropped calls on a Samsung phone
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Dropped calls on a Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Better than my S9.
on March 30, 2023
Posted by: MikeF
from Richmond VA
Expertise:Expert
I purchased the S22 because it was about the same size as my S9. As you can see I do not purchase every time a new product comes out but I feel it was time. It is great.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great smartphone
on April 9, 2023
Posted by: Stefan01
Great pictures,high quality phone, easy to use and anything is possible with this phone
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Features
on April 10, 2023
Posted by: Onlylittle
I bought the Samsung s22+ almost 2 months ago now and it is an absolutely amazing phone, in so many different way. One of the best I've ever had, hands down
Written by a customer while visiting Samsung US
Customer Rating
5
great upgrade
on April 14, 2023
Posted by: f9928000
upgraded from an S22,,,,,,,,,,,,,,great upgrade! ;Battery life is 2x longer, The small increase in size makes a big difference in texting/keyboard.......sound is better...........totally pleased
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed except for the camera and speed
on April 23, 2023
Posted by: Summer
from Akron, Ohio
I have had this phone for a month. I was so excited to be able to get an upgrade. I wanted a faster speed and better camera. Check marks on both. Yay! There have been soooo many pop ups on choices in which I am unsure about. I wasn't able to retrieve my texts for days. It has frozen several times. The battery life is not good. Disappointed!
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 24, 2023
Hi Summer... We appreciate you taking the time to review the Samsung Galaxy S22. We value all input as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, text messages, freezing, and pop ups you've experienced. Please feel free to contact Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Get rid of pop-up ads on your Galaxy phone (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Signal Connectivity
on April 24, 2023
Posted by: WYDMG58
This is a horrible phone. I love my Samsung products, so was excited at the prospect of upgrading. Wish I still had my old phone. I have had a horrible time with the internet connectivity with this device, and the one I originally got before the screen broke and it was replaced by insurance. Everything else about the phone seems to operate fine, but seems to have issues finding a signal.
Response from Samsung USBy Bethany, Social Commerce, April 25, 2023
Hi WYDMG58... We appreciate you taking the time to review the Samsung Galaxy S22. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help concerning the connectivity of your device. Also below, is Samsung Support. Feel free to reach out to them if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US