Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Can't Screenshot properly
on April 24, 2022
Posted by: Megzy
from Anchorage
Expertise:Intermediate
The new phone features have changed to far from other older devices. It doesn't work or isn't compatible with what I used to own.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi Megzy. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. Here is a link to the user manual to help you maximize the device's potential.
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
User's manual; Take a screenshot Page 74
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437633
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life no good.
on June 13, 2022
Posted by: Amigo
from San Juan, PR
I had my phone for less than a week. Battery life sucks. I have now with me a portable battery charger all the time now. I wish I had read some reviews before purchasing the phone.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Stubbz, thank you for your feedback on your Galaxy S22. We’re happy to provide support for the battery issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. Thank you again for your feedback and being a valued Samsung user.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Slow phone
on March 10, 2022
Posted by: Cats
from Ny
Expertise:Intermediate
I had the S21 which was a faster phone.Also WI FI and data don't get along many times I have to disable WI FI to get apps to work and apps have trouble working.I My old S22 was a better phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
An order of magnitude better than my Galaxy S9.
on March 10, 2022
Posted by: Yellowhorse
from West Virginia
Expertise:Expert
Coming from a Galaxy S9 this phone is a win from start to finish. A little bigger, a lot brighter, a lot faster, faster charging, better battery life, made with better materials, a serious upgrade on the electronics inside and better connectivity. I'm quite pleased with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it
on March 6, 2022
Posted by: Paks1234
from New york
Expertise:Expert
Need to bring back memory card slot. Not much different from s21. Shorter battery life.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Battery Life Suck
on March 23, 2022
Posted by: Renee
from Memphis
Expertise:Intermediate
I wish I wouldve kept my 21! By far the worst phone I've owned by Samsung
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Renee,
Thank you for sharing your experience with us. We apologize for the issue you're facing, as the battery life on your Galaxy S22 is poor. I understand how essential it is to enjoy using your device to its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392716
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Awful
on March 24, 2022
Posted by: Jboui
from Seattle
Expertise:Expert
Just a real bad phone should’ve gotten the 13 pro max
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Jboui,
Thank you for reaching out. We are saddened to hear that this did not live up to your expectations. I know disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426669
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
No Headphone Jack
on March 29, 2022
Posted by: outofegypt
from Lafayette, IN
Nice phone. Excellent memory. Awesome camera. .... But no Headphone Jack????
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details about the adapter.
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359014
Have a great day.
^Charles
Written by a customer while visiting Samsung US