Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Terrible
on June 15, 2022
Posted by: Wally
Expertise:Intermediate
Terrible battery life should have kept my s21 this is a epic fail!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's battery life. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. We have provided some links below that might be of some use to you. Thanks again for being a Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Stop dropping features
on June 17, 2022
Posted by: dzneefan
from Tulsa, OK
I am coming from a Galaxy 9+ phone. The only reason I traded was because of security issues. That being said... This is not the best phone! They do not make these phones for average people. Most people don't care about high-tech things. We just want what we are used to. Such as the Led notification light, the power button on one side, and the volume on the other. The screenshot being able to be taken with just the power key. How many people can honestly say they can 1. screenshot in the first try (without turning your volume down) 2. be able to power your phone off again in the first try?
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I have only had this phone up and running for a week. So far I have not "heard" any notifications. You have just made everything so complicated. Also, when you do the smartswitch...no that simple. Still have to sign in to ALL those accounts. MAKE SURE you remember those user names and passwords! During the next update - please change/correct the screenshot thing and the powerdown thing atleast. So far the battery life is not that great. Thank you
I would recommend this to a friend!
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
Second Review - More Bad stuff
on June 18, 2022
Posted by: NOT HAPPY
from Michigan, Michigan
Expertise:Intermediate
First review at the end.
Have had major problems getting signals, kept getting No Sim Card messages. My wife had to call the dealer because there is no support available in a reasonable time. Dealer had us reset the Network settings, so far, this has helped.
Just tried to use the Paypal credit card adapter and found that there is NO HEADPHONE JACK!
Have had no luck with Bluetooth speakers in my pickup, they crackle and breakup, so, I use wired ones and now I cannot use them either!
Previous Review:
Not as good as our old S10
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Purchased on May 27, 2022. Good phone but does not pick up signals as good as my S10 did in the same places. It is difficult for me to turn the phone off or restart it because you have to push two buttons simultaneously. Samsung took a long step backwards with this one.
Phone is slower loading apps than the S10 too.
What I do like is that there is no Bixby button. Now, it they would make it so we can uninstall all Bixby and other pre-loaded apps that we do not need or want.
Samsung and Android do not care about their customers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your case may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life
on July 10, 2022
Posted by: RKZZ
from Lancaster, PA
Expertise:Intermediate
I bought this phone a couple weeks ago and am severely disappointed. The battery life is the worst of all smartphones I have owned since 2017. I do not recommend it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hi RKZZ,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we stay innovative and improve on our designs and functionality. I’m attaching a couple links that should be of service regarding your battery. If you need further assistance, please feel free to reach out to Samsung Support also below. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as it ensures we stay innovative and improve on our designs and functionality. I’m attaching a couple links that should be of service regarding your battery. If you need further assistance, please feel free to reach out to Samsung Support also below. Thank you for being a valued customer. –Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Won't sync messages
on October 1, 2022
Posted by: JBug
from Hartford ct
Expertise:Intermediate
Bought 3 months ago. Now messages won't show unless I restart phone. Also calls drop unexpectedly. Turned off wifi, no change. On plus side battery lasts a long time contrary to others I've read. P.S. camera is good, but I use it primarily as a phone. Better than my pixel, but not as good as my old s8. Won't reccomend until message issue is resolved
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hi JBug,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We're thrilled you are enjoying the camera and battery life! I've attached a link that should help with you not receiving your messages and calls dropping. If you need any further assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
Dropped calls on a Samsung phone
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
No place to plug in headphones had to buy a jack.
on November 1, 2022
Posted by: Grandmaski
Don't like the screen shot feature having to swipe with your hand. Battery drains fast.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 1, 2022
Hi Grandmaski,
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we strive to improve and innovate our product designs and functionality. I’ve attached a link that explains how to take screenshots via palm swipe, button combinations, S Pen, Bixby and more. Also, some links that will help elongate the battery life of your device. Please reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your feedback is appreciated as we strive to improve and innovate our product designs and functionality. I’ve attached a link that explains how to take screenshots via palm swipe, button combinations, S Pen, Bixby and more. Also, some links that will help elongate the battery life of your device. Please reach out to Samsung Support if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
on February 9, 2023
Posted by: Cowboy
Not pleased. They called it an upgrade but when I got it home I found I have absolutely no signal. All other phones I had would have signal. Now I can't even text from home. Away from home it does good.
Response from Samsung USBy Bethany, Social Commerce, February 10, 2023
Hi Cowboy... Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a couple articles that should help with the signal of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Messages on Samsung phone are slow, do not send, or cannot be received
Samsung phone has poor signal and cannot use data or make calls
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever.
on March 9, 2022
Posted by: Worst phone
from Chicago
Expertise:Intermediate
The battery life on this is terrible battery doesn't even last 2 hours and that is without using it. I had a Google pixel 2 and the battery lasted for at least 30 hours before it needed to be charged. Picture quality is terrible it changes the colors of the objects in the picture for example, white turns blue. I am returning this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US