Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
Poor battery life
on March 28, 2022
Posted by: Reckless
from Canon City, CO
So I bought this phone 3 weeks ago and I've had to charge it halfway through the day every single day since I got it. Other than that it's an amazing phone.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379210
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid this phone at any cost.... Lot of issues
on April 3, 2022
Posted by: rbuddepu
from dallas, texas
Expertise:Expert
Avoid this phone at any cost. I have been using Samsung mobiles more than 10 years and I regret upgrading my phone to S22. This model has lot of issues and when I searched online lot of users having the same issue.
1) Android Auto crashes frequently for No Reason.
2) Google maps loses GPS signal and shows Searching for GPS continuously.
Samsung, please make sure that basic functionality works instead of adding new features.
2) Google maps loses GPS signal and shows Searching for GPS continuously.
Samsung, please make sure that basic functionality works instead of adding new features.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22, crashing, and the GPS. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Galaxy phone GPS signal is lost
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Samsung phone freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365029
Have a great day.
^Charles
Galaxy phone GPS signal is lost
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Samsung phone freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365029
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Worst Upgrade ever
on April 6, 2022
Posted by: Azahm2
from New York City
Expertise:Expert
I was happy to upgrade from my S10+ but this phone is a significant down grade. I was looking for more battery life but it feels the same as the s10+ with how bad the auto brighteness drains your battery of this phone. I also didnt mind that they got rid of the SD card and Audio Jack. I just got the 256gb. The problem I have is that they took out the ANT+ support from that the S10+ had. Now all my workout devices are useless and I Can't run my workout apps on my phone.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Azahm2. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's Manual; Screen brightness Page 143
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378347
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's Manual; Screen brightness Page 143
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378347
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Seriously disappointed.
on April 11, 2022
Posted by: Cool2008
from NJ
[This review was collected as part of a promotion.] I bought S22 unlocked phone to use in USA and in Korea. I have been using it for 3 weeks. It has serious problem. First issue is call dropping and can not catch service network. It happened in USA and it does in Korea.
Maybe because of that reason, the battery run out easily in 6 hours.
I am seriously disappointed about Samsung s22.
I am going to change phone when I return to US.
Maybe because of that reason, the battery run out easily in 6 hours.
I am seriously disappointed about Samsung s22.
I am going to change phone when I return to US.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
No advanced color control (saturation, contrast)
on April 12, 2022
Posted by: Igor
Expertise:Expert
Samsung Galaxy S22, is a good smartphone. But its screen is awful. Colors are faded, washed. Saturation level is not enough. Even with Vivid Screen Mode and Eye Comfort Shield.
Samsung can solve this problem by allowing users to manually control Saturation (not only 2 modes, vivid and natural like today), Contrast and Gamma. Hope you will add this feature to the next firmware of Samsung Galaxy S22.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Super good phone!
on April 12, 2022
Posted by: Statik
from Kendall Park, NJ
Expertise:Expert
[This review was collected as part of a promotion.] I pre ordered the phone and since it was here I haven't had a horrible experience with it. The games I play in it run fine and the battery lasts 2-3 days with heavy use and almost a week with light use. I haven't taken many pictures so far but when I did they came out great. The only thing that annoyed me was the ringtones which were very bad but luckily android allows to add your own. The features and design are pretty good as well.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lacks basic features
on May 13, 2022
Posted by: SeSl
from New York
Expertise:Expert
Storage is too small, 128 and 256 is nothing by current standards especially at this price.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
Expandable storage gone and headphone jack missing - these are deal breakers, there is no reason to remove ether one. I will not be buying Samsung phone moving forward.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi SeSl. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset with the device, you need to use a USB Type-C to 3.5mm adapter. For additional storage, you can use external storage as an option.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517643
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
done with samsung phones
on June 11, 2022
Posted by: Gr1mSag3
from PA
Expertise:Expert
crappy battery life, no external memory card, no access to the battery, IF I WANTED AN IPHONE I WOULD HAVE BOUGHT AN IPHONE!!!!!!! sooo thoroughly disappointed in Samsung
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US