Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
2
Not a Good Phone
on March 13, 2023
Posted by: Switching
[This review was collected as part of a promotion.] I have had a Samsung Galaxy series phone since the s10 debuted and each model thereafter. They have all been great. This phone however has an extremely poor battery life, annoying side buttons that seem counter-intuitive, no phone jack, fails to send notifications for updates, is glitchy, and is just sub-par from my last Galaxy phone. Because of this, I've made the decision that this will be my last Samsung Galaxy phone. I expected better from the company.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Helle... Thank you for your review of the Samsung Galaxy S22. Your critique is valuable as we continue to innovate and improve on the design and functionality of our products. There is no headphone jack, however your device is compatible with Type C headphones, or a USB-C Headphone Jack adapter. I've attached links for them below. Also below, some articles that should help to increase the battery life of your device, as well as with the glitching you've experienced. Feel free to reach out to Samsung Support for any additional assistance you might need. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
It works great most of the time.
on March 13, 2023
Posted by: Parker
[This review was collected as part of a promotion.] It works great most of the time. But if you don't reset it every week it starts freezing and won't open past the lock screen and glitches. There's also this pop up ad from an app or program that I can't turn off that just pops up when I'm in the middle of stuff, very annoying.
I use it for pics, games, social media, and work.
I use it for pics, games, social media, and work.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hi Parker... We appreciate you taking the time to review the Samsung Galaxy S22. We value your assessment as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you've experienced, as well as one to help with pop-ups. Feel free to reach out to Samsung Support, if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Get rid of pop-up ads on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on March 13, 2023
Posted by: Missstaff
[This review was collected as part of a promotion.] I use my phone to do several things. Games, apps, music and pictures. I'm very satisfied with all of these. I love to take pictures and options with the camera are great. Excellent for sharing and Instagram. My games come up quickly. I've had no issues and am completely satisfied.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice phone
on March 13, 2023
Posted by: Chungus
[This review was collected as part of a promotion.] The phone is just really good. Thats it. Thats the review.
Written by a customer while visiting Samsung US
Customer Rating
4
Some great features
on March 13, 2023
Posted by: EJ5Party
[This review was collected as part of a promotion.] Samsung phones elevate how I multi-task on a daily basis with great features such as split screen and adaptive refresh rate display. It helps me save battery while still being productive. It's displays are also amazing as it looks great and is able to keep up with gaming as well.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone for just chilling out
on March 13, 2023
Posted by: StuffyOdin
[This review was collected as part of a promotion.] This phone has forever changed the way I look at technology. When I first got this phone I wasn't expecting much but boy was I surprised with it's fast speed and smoothness and the pictures it takes are incredible. It's also great for watching videos and playing games as well as getting some work done on the side.
Written by a customer while visiting Samsung US
Customer Rating
4
Good features, but TERRIBLE battery life.
on March 13, 2023
Posted by: kfaire
[This review was collected as part of a promotion.] Good features, but TERRIBLE battery life. No matter if you use battery saver mode and put apps to sleep, the battery does not laet the day. My previous S20 had amazing battery life, and so did my previous Galaxy phones.
I still prefer Samsung Galaxy S phones over others, just disappointing to pay so much for a bad battery.
The camera is good. I've gotten great photos and videos. Lots of memory and ease of use. Despite my battery issues I would recommend the Galaxy S22.
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as expected
on March 13, 2023
Posted by: JackieD113
[This review was collected as part of a promotion.] I use my phone quite a bit but not as much as I'd like. It's slow, freezes all the time, and gets much warmer than I think it should. It constantly changes settings by itself (sleep mode, do not disturb etc) even though I've repeatedly turned these off. My signal started out great but now it's horrible. The tech changed my settings so I only got 5G LTE but it was way worse than my old phone. I don't like the size, I wish it were bigger but it was what was recommended to me by the provider.
Response from Samsung USBy Bethany, Social Commerce, March 22, 2023
Hi JackieD113... Thank you for your review of the Samsung Galaxy S22. Your input is appreciated as it ensures we remain innovative and improve on the designs and functionality of our products. I've attached some links that should help with the speed, temperature, connectivity, and freezing you've experienced. If we can be of any further assistance, please contact Samsung Support, also below. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Use 5G on Galaxy phones and tablets (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Use 5G on Galaxy phones and tablets (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US