Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
3
The S9 plus was better
on June 29, 2022
Posted by: BMuse
from Austin, TX
Expertise:Intermediate
I've had this since it first came out and traded in my S9 plus. While functionality is pretty much the same, there are unfortunate design choices that make me wish I hadn't switched.
1. I miss the indicator light that flashed when you had a new notification and the phone was off.
2. The power button is in a HORRIBLE location. I'm am constantly hitting it when shifting the phone, changing orientation, or even just holding it.
3. I want the fingerprint area on the back. You could feel without looking where to put your finger and it just worked. Now, I have to look at my screen to find where to put my finger. It is very inconvenient.
4. As a right hander, I prefer the volume keys on the other side under the index finger. But left handers are probably liking it.
5. I miss the blue color option!
1. I miss the indicator light that flashed when you had a new notification and the phone was off.
2. The power button is in a HORRIBLE location. I'm am constantly hitting it when shifting the phone, changing orientation, or even just holding it.
3. I want the fingerprint area on the back. You could feel without looking where to put your finger and it just worked. Now, I have to look at my screen to find where to put my finger. It is very inconvenient.
4. As a right hander, I prefer the volume keys on the other side under the index finger. But left handers are probably liking it.
5. I miss the blue color option!
Other than that, the phone functions mostly the same with minor tweaks. Overall, if I could get my s9+ back, I would!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, July 5, 2022
Thank you for your feedback on the Samsung Galaxy S22. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone and the color
on June 29, 2022
Posted by: Kamber
from Niles, OH
[This review was collected as part of a promotion.] I absolutely HATE there is no headphones jack. And adapters suck!!!
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on June 29, 2022
Posted by: RPG1
from West Jordan, UT
Expertise:Expert
[This review was collected as part of a promotion.] Battery could be a little better. Screen sensitivity isn't the best with tempered glass. Overall it's a great phone and hasn't had any issues.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Crappy Phone
on July 8, 2022
Posted by: lcaztec
from Las Cruces, NM
Constantly freezes loading pages, biggest regret in a long time
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy Bethany, Social Commerce , July 22, 2022
Hi lcaztec,
Thank you for your review of the Samsung Galaxy S22. At Samsung we appreciate all feedback as we strive to innovate and improve our designs and functionality. I’m attaching a link that should help with your phone freezing. I’m also adding a link to Samsung Support, they can offer you further assistance with this so please feel free to reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Contact Us | Official Samsung Support US
Thank you for your review of the Samsung Galaxy S22. At Samsung we appreciate all feedback as we strive to innovate and improve our designs and functionality. I’m attaching a link that should help with your phone freezing. I’m also adding a link to Samsung Support, they can offer you further assistance with this so please feel free to reach out to them at your convenience. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
1
Very Dissapointed
on July 9, 2022
Posted by: Dexter
from GA
Expertise:Expert
Poor battery. No jacks. Cost more less features. Very disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hi Dexter,
I’m attaching a couple links that will be of assistance regarding your battery.
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Continuing what we started with the Galaxy S21 series, phones no longer have earphones or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately.
If you need further assistance feel free to reach out to Samsung Support.
smsng.us/Samsung-Support
Thank you for being a valued Samsung customer. -Bethany
I’m attaching a couple links that will be of assistance regarding your battery.
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Continuing what we started with the Galaxy S21 series, phones no longer have earphones or a charger plug in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately.
If you need further assistance feel free to reach out to Samsung Support.
smsng.us/Samsung-Support
Thank you for being a valued Samsung customer. -Bethany
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on July 20, 2022
Posted by: samvas19
from Palo Alto
Expertise:Intermediate
[This review was collected as part of a promotion.] I pre-ordered the phone and love it to this day. the screen frame rate is smooth, the color looks beautiful in any light and it feels amazing in the hand. The cameras are really nice and since my usage, I have not had any problems.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever!!
on September 30, 2022
Posted by: Just me
from California
Expertise:Intermediate
This is my 3rd S22 nothing but problems from the very beginning, Phone constantly gets hot volume mutes itself, This is by far the worst phone I've ever had ever had I will never use another Samsung product after this!!
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, October 3, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link that should help with keeping your device at a normal temperature. Please feel free to reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature(samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value all feedback as we strive to remain innovative and improve on the functionality and design of our products. I've attached a link that should help with keeping your device at a normal temperature. Please feel free to reach out to Samsung Support, also below, if you need any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature(samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life
on October 14, 2022
Posted by: JMS07
Battery life is terrible. I returned after 1 day. I used my phone 5 mins and it dropped 15%. By 1:30 p.m. my phone was at 10%. I get better battery life with my 2 year old phone so I switched back. I also hate how you can't use a SD card, I take a lot of photos.
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hi JMS07,
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help concerning the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US