Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
1
Battery life
on March 18, 2022
Posted by: Fatih
from Houston
Expertise:Expert
I had to charge it almost 3 times in a day and I gave it back. Normally I have s21 and its really perfect phone
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
This is the worst phone I have ever owned
on March 29, 2022
Posted by: DesperateForANewPhone
from Crofton, MD
Expertise:Intermediate
I pre-ordered this phone expecting it to be better than my previous phone which was four years old. Nope. Not only is the battery life terrible (it dies nearly twice a day with minimal use) but game play is awful. Most of my games won't open, of the ones that do some won't fully load graphics because apparently the memory is "too full" when half of the 256 GB are still free, and it overheats when all you're doing is scrolling an article on Buzzfeed. This is an embarrassment and I wish there was some kind of recourse I could take to get my money back.
Phones are terribly expensive and for this one to be just absolutely next to worthless should be criminal.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last throughout the day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For the APPs, please try to reach out to the developers since they manage the App's updates and compatibility. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144359601
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Check for a software update on your phone https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144359601
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointment
on March 29, 2022
Posted by: LibbyLuMom
from Pittsburgh
Expertise:Intermediate
I wish I had kept my S9. This phone is a big disappointment. Battery is not great. Vibrate mode is weak. No blinking light notification. No headphone jack. There is nothing great about this phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi LibbyLuMom. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 73
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358110
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 73
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144358110
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung mobile should be embarrassed.
on April 4, 2022
Posted by: Arthur
from Burbank Ca
Expertise:Expert
Samsung will lose a lot of consumers if it follows Apple's lead. Samsung does not offer a charger or any other accessories with the phone.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
5
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi Arthur. Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370010
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144370010
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is garbage. Don't waste your money.
on April 7, 2022
Posted by: Gonnamissyousamsung
from Memphis TN
Expertise:Intermediate
The only smart phones I have ever owned are all Samsung and I have always enjoyed them. This one not so much. As far as features go it has everything you would expect and they all work great but all the great features in the world mean nothing when you are tethered to a cord all day because the battery is always dead. I read all the reviews mentioning this and I worried about it before I bought it but I figured is was just how people were using their phones or some other outside influence but no. I don't really use mine much throughout the day and I have to charge it at least twice a day. I guess I am going to bite the bullet and cross over to the other side as bad as I hate to. Samsung, if you're listening, you are losing out big time because of this issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382922
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382922
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Really bad.
on April 27, 2022
Posted by: Nice1galaxy
from California
Expertise:Intermediate
Bluetooth connection keeps cutting off for NO REASON???? BATTERY LIFE SO BAD takes forever to charge as well. My s9+ was better than this common
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
A step backwards for Samsung yet again.
on May 12, 2022
Posted by: PhotographPro
from Minnesota
Expertise:Expert
Lots of improvements from the last model including nighttime photography and the S pen. But once again this new rendition is missing the most critical feature, Adaptability...
The s22 shoots in 8k but it doesn't even matter but no external micro SD memory slot? Why? You could easily put 500 GB to a TB of memory in the S20 which made photo management a no brainer especially with the massive file sizes these media files take up. In the modern age of content creation, content management, and content versatility; unless you are shelling out an extra paycheck for the 512 GB model save your money and wait for the next version... As a professional who uses my phone for business and doesn't have time to upload to the cloud every time my hard drive fills up. Its frustrating to say the least. Yet again the design team loses touch with its consumer. Consider making an PRO version of your device with expandable storage, Because the "ultra" is ultra disappointing.
Features
2
Performance
5
Design
1
Value
3
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi PhotographPro. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. For additional storage, you can use external storage as an option.
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514796
Have a great day.
^Charles
DUO Plus USB Type-C Flash Drive https://www.Samsung.com/us/computing/memory-storage/usb-flash-drives/usb-3-1-flash-drive-duo-plus-256gb-muf-256db-am/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514796
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life!
on May 18, 2022
Posted by: LeAnn
from Jones, OK
Expertise:Intermediate
I traded a Samsung S8+ in for the Samsung S22. Love the pink gold, the screen is smaller than my S10+, but photos are great.
My battery won't even last a full waking day (my others still had life when I plugged them in before bed.
My battery won't even last a full waking day (my others still had life when I plugged them in before bed.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi LeAnn, thank you for sharing feedback about your transition from your S8+ to your S22. We’re glad to hear that you’ve enjoyed many aspects of the device and would love to provide support on battery life. Linked below will be some troubleshooting articles for extending battery life. Thank you again for sharing feedback and being a valued Samsung user.
Battery Life:
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/answer/ANS00078987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery Life:
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/answer/ANS00078987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US