Customer reviews from Samsung US
Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Average customer rating
4
(1,450 Reviews)
Rating breakdown 1,450 reviews
5 Stars
732
4 Stars
324
3 Stars
133
2 Stars
119
1 Star
142
52%of customers recommend this product.
(
262 out of
500)
Customer Reviews for Samsung - Galaxy S22 256GB (Unlocked) - Phantom White
Customer Rating
5
Beauty and Brains
on April 12, 2022
Posted by: Ash1
from Winchester Va
Expertise:Expert
[This review was collected as part of a promotion.] I've been using the phone for about 2 weeks now. The first thing that caught my attention was how crisp and clear the display is. Everyday I look at it and am still impressed by it. I've already dropped the phone too on a wooden floor. Not a single scratch or crack. Very durable. It also seems to get better cell signal overall. I'm very happy with this phone.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible life battery
on September 29, 2022
Posted by: Hermes
from Texas
Expertise:Expert
I owned the samsun s9,10, 20 note ultra,21 ultra and now 22. Sadly the quality has damper quite a bit. The last two been worse. While the camera has gone better the battery has lost more than 50% of its life.while there is a 7% of battery difference in the pictures i included the time should speak for itself. I also ran an app that lets me monitor the cpu usage and ram based on my observations there isnt much difference from the 20 ultra to the s22. Conclusions the battery sucks so much for 5000amh
No, I would not recommend this to a friend.
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hi Hermes,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links below that should help increase the battery life of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we remain innovative and improve on the design and functionality of our products. I've attached some links below that should help increase the battery life of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery is really bad
on March 19, 2022
Posted by: ASAM
Expertise:Expert
I come from an S9 and battery life is not better from a 4 years old device. Is it really more efficient?
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Asam,
Thank you for contacting us about this and for purchasing the Galaxy S22. We sincerely apologize for the inconvenience this has caused you, as the battery life is poor. Please know that this is not the experience we want you to have. I understand how essential it is to enjoy your device without worrying about its shelf life. We are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426962
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on July 24, 2022
Posted by: Fruiz
from Wilmington nc
Expertise:Beginner
I upgraded from the s20 fe. Much after then my old phone. My battery last me all day only charger it once a day. !
Hate that there no micro chip any more. It smaller then my old phone which it's great for me. Because I have small hands.
Hate that there no micro chip any more. It smaller then my old phone which it's great for me. Because I have small hands.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Buttons are @ wrong place
on July 8, 2022
Posted by: Peter
from New York, NY
Expertise:Expert
Ideal buttons (power/voleme) configuration were on my previous S10e. Now power buttons and volume on 1 side make screenshots complicated. Power button in center of phone makes it unoperable while in car holder. Dumb development from good to wrong
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 26, 2022
Hi Peter,
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate all feedback as we strive to improve on our designs and functionality. I’ve attached a link that should be of use regarding screenshots. It shows how you can screenshot via palm swipe, button combinations, S Pen, Bixby and more for your convenience. Also attached is a link to Samsung Support, please reach out if you need further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice except for the battery
on March 17, 2022
Posted by: Dontknow
This phone is a very nice phone but the battery life is pretty bad. Probably would have saved some money and gone with the S21 if I knew exactly how bad the battery life was.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Sorry. Samsung dropped the ball.
on March 12, 2022
Posted by: Aregee
from Philadelphia, PA
Expertise:Intermediate
This was supposed to be an upgrade from my S9. It's hard to believe the pixel density and screen quality was better in my 3 year old phone, but I noticed immediately that the S22 was a downgrade. It could be better if the display controls were able to be customized further by the user. Battery life is also a downgrade, but I knew that when purchasing. No charging block/cord was provided. I am a dedicated Samsung consumer looking for consistent quality and innovative enhancements when I upgrade. Maybe current tech has simply reached its physical limits.
Features
3
Performance
2
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Phones great, but battery is not the best
on March 28, 2022
Posted by: Momgonecrazy
Expertise:Intermediate
As the title states, I love the phone. One major downside is the battery drains quickly. Thats the one thing I miss about my iphone 11 pro max. The battery life was amazing. Samsung, you could do better with your batteries. Between my galaxy s 22 and my watch4, the batteries do not last as long as apple.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US